Reviews of Hotel Allén - Sure Hotel by Best Western Allen 3 stars

Nice location. Friendly staff.

We got 2 single bed and one sofa bed. We expect a king size bed for couples.

The hotel staff was responsive, they tried to resolve the issues, although they couldn't resolve most of them.

Literally everything could be better. The hotel greets you with weird stairs. Wheelchairs, people with strollers and huge luggage are not welcome. The room we were offered in the first place was a single room converted into the double room by squeezing a second bed in there, the "dual" bed was pushed to the wall, but anyway there was no space for anything else. The wall just behind the bed was damaged. We asked for another room and given a "family" room on another floor which is "better". The new room was definitely larger, but the ugly traces of tear and wear were visible everywhere. And there was no hairdryer. Breakfast room was not large enough to accommodate everyone, people had to pick some food and go to the hotel lobby. The choice of food was boring. This hotel has a great location, but it needs a lot of love from the management. Otherwise it definitely doesn't worth even discounted prices that they offer...

10 minutes of walking distance to central station, comfy beds, good shower, fast wifi.

breakfast could have some variety, isolation is not good so you can hear other rooms easily. there wasnt an a/c in our room but i dont know if other rooms have or not.

Friendly staff, comfy bedding and new shower facilities

Location is very good, but quite noisy outside because of the close road. Poor breakfast

tfriendly employees, coffee, cookies

the extra 2 beds in the room were not comfortable

Property was fair enough. Good breakfast.

Terrible way of checking in with a machine that did not work. Had to phone back and forth a number of times before things got sorted out. Truly BAD experience!!!

Located in 10 minutes to city center.

In morning hours was too crowded in breakfast room. Had to wait for the table.

Great location Friendly and helpful staff. Very comfortable.

Decor was a little tired with some scratches and worn areas. No scrambled eggs at breakfast on Sunday.

The location is good, near city center

The bathroom had a bad smell, not hygienic

Frukost var bra

Location near city center.

Location

Straits to take the elevator Shower was broken Too much noise outside

The breakfast was nice and the location is fantastic. It is super near the Heden bus station making it very easy to travel around the city. There were extra pillows which is always a bonus.

The room wasn't very clean and the cleaner was not happy when I asked her politely, after 5 days, to clean my room. I heard her say to the other cleaner with her, whilst I was still in the room, as he went to change the bed sheets, that it did not need to be done. I had however already removed them to make it easier for staff to clean, which he told her. The floors were not swept well. The worst thing was the lack of air con. It was unbearably hot in the room, and being right next to the Heden, it was too loud to have the windows open.

Location was great. Breakfast were good for the price.

At some point during the rain lights started flickering.