The receptionist was very friendly and helpful

Stayed in August 2025

Curtains that are not big enough..

Breakfast

Stayed in August 2025

Breakfast was a little late on weekend, yet we had to leave a few minutes after the start of breakfast. But it was a varied one, even if quick.

Clean and helpful staff, comfortable beds. Good situation in Kiruna to catch the bus to the airport.

Stayed in August 2025

It is really loud, sleeping was difficult, since you hear everything from the hotel floor and the outside, especially the banging doors. You cannot control the temperature in the room, so it was pretty hot. We were excited for the gym, but it is in the basement and the smell was rancid.

The room was big, nicely decorated and the breakfast was great!

Stayed in August 2025

The pool was unfortunately a disappointment. It didn't seem to be heated at all, so it was impossible to be in there for more than a few minutes. It was summer but the outdoor temperature was too low for the pool water to be comfortable unheated. It would be better if the hotel adjusted the water temperature to the actual air temperature rather than the season.

The hotel is located near the old city centre, which at the time of writing is right near where all the buildings are being destroyed/moved due to the relocation of the town because of subsidence from the mine. The hotel is therefore close to the train station (less than 20 mins walk and doable if you only have light luggage) but not close to the new town centre (about a one hour walk - we tried it!). So depending on what you're doing while in town, this may or may not be a convenient location. If you're going on the mine tour (which starts from the information centre right in the new town), be prepared for this longer walk to the meeting point or else think ahead and plan transport via bus/taxi. As for the facilities, the room was clean and modern, a decent size for two people for a few days and not cramped like some double rooms can be. The proper ceiling-to-floor blackout curtains were appreciated since our stay was in the middle of summer. Kettle to make tea in the room was handy. Bathroom also clean and modern. Nice breakfast in a pretty spacious breakfast room. It was really crowded when we first came in due to some big tour groups coming through but we just waited it out and it got quiet again. The homemade overnight oats and various gluten-free options at the breakfast were appreciated!

Stayed in July 2025

Good breakfast

Stayed in July 2025

A bit of a walk from the station. Pool/relax area has limited opening hours, so we couldn't try them out.

Great breakfast. Clean, modern standard room.

Stayed in July 2025

The first bed we had was completely lopsided but had a really good shower. The old room was more modern with a better shower and feel to it. (Third floor) The new room(first floor) we were given the bed was comfortable, however the shower was not great at all and the water didnt work wonderfully eoyehr.The Tv didn't work at all which was a little annoying. The curtains did not close at all. A suggestion: Staying there was great however having curtains that fully close on all sides and in the middle is something that should really be considered for the future. The little pockets of light in summer can be quite bothersome.

It was a very good location with wonderful facilities and a great bar area. When we had a problem with our bed being broken the ladies at reception sprung straight into action and helped us find a new one. There is a lovely pool and Sauna, unfortunately only one of the pools were available for use and at the time we were there very full.

Stayed in July 2025

Excellent service and food in the pub of the hotel. Also very friendly service at the hotel check in. Breakfast was good too.

Stayed in June 2025

There seems to be no temperature control in the rooms. Changing the thermostat makes no difference, so you have to cope with the temperature given! The swimming pool indoor was very cold, so was never used ( apparently to be used after sauna!)

The breakfast is excellent with plenty of choice. The rooms were very typical for this type of hotel. The layout of the place is unusual with lots of connecting doors and steps up and down to various levels. The Thai restaurant that is on the premises is more like a cafeteria, but the food is OK and very cheap.

Stayed in March 2025

Ice was not cleared or sanded at the entry. Very hazardous. Drapes covered heater so room didn’t heat well.

Very good breakfast.

Stayed in March 2025

Sound insulation of the room

Nice pub for dinner and nice breakfast at the location

Stayed in March 2025

Very expensive for a tiny room. There is a short glass shower door and the water seeps under and wets beyond the shower floor. No warm breakfast for vegetarians except porridge.

Lovely place and staff were super friendly and helpful. They assisted to call me a taxi the next day. They also answered all my questions and were genuinely sweet about it. Hotel is well located. Rooms are very small but was sufficient for my overnight solo trip. Loved the crackers from breakfast. The bed is super comfy and room was warm which was critical since it was winter.

Stayed in February 2025

The pool has seen better days and was a little too cool for a comfortable swim.

I had a great stay - room was comfy and having Pub Eden on site was so convenient for an evening meal without heading back out into the cold. Good selection at breakfast and very friendly and helpful staff.

Stayed in March 2025

Very good presonel staff smille and happy.good pizza although I would change that not every pizza has ruccola but my wife was happy

Stayed in March 2025

The overall layout of the hotel is not great with lots of different levels to get to various sections of the place. The reception staff were varied, some very helpful others trying hard to be very unhelpful! The indoor pool was not very warm as it was stated to be a "refreshing" pool. I think it should be heated more to attract more people.

The new wing of the hotel where we stayed had nice rooms, although a bit too hot and no real way of regulating the temperature. The breakfast were good with plenty of selection and always being replenished. Food in the Eden pub was good and well priced. The Thai restaurant is a bit downmarket but the food is VERY cheap and tastes OK.

Stayed in March 2025

Only thing was we were assigned to a room that was not made up at first, but they quickly changed it so it was no problem

Really nice and good value

Stayed in February 2025

Sometimes it feels too hot, may be some options for open air or reducing room temperature.

The rooms were cleaned, good view and quality breakfast , perfect for families

Stayed in February 2025

Nothing specific with Hotel but in generally public transport in Kiruna is not good, you will have to rely on call Taxis services for your transport need, they charge a minimum of SEK 230-240. Transfer to Airport was around SEK 400.

If you're planning a trip to see the Northern Lights, this hotel is an excellent choice as many of the guided tours use it as a pick-up point. The staff at the hotel were courteous, especially Camila from the front desk. She went above and beyond to assist with travel arrangements and local shopping advice. One of the standout features of this hotel is the heated bathroom floor, they should do it for entire room :-).

Stayed in February 2025

A bit dusty. Soundproofing as in most hotels requires earplugs.

The room is quite spacious, there is a table, a chair, a kettle, cups and other useful amenities. Wi-Fi is not stable, but it is there. The room is warm and you can adjust the temperature. Delicious breakfast. Bus stop from the airport is 2 minutes walk away, as well as to the city center, to ICE hotel or to Nutti Sami Siida.

Stayed in February 2025

Wardrobe too small for 2 people.

The room, the staff, the restaurant, breakfast.

Stayed in February 2025

Could not believe hotel had no decaffeinated tea or coffee. I have a caffeine allergy so I was completely dissatisfied.

Room was great - especially the sauna in our room.

Stayed in February 2025

Small room, no extra shelf or drawer, room temperature could be warmer

Breakfast, sauna, pool, beautiful decorations

Stayed in February 2025

Internet was a bit slow

Friendly staff

Stayed in February 2025