Reviews of Best Western Hotel Arctic Eden 3 stars

Very practical object and dedicated staff

The receptionist was very friendly and helpful

The room was big and clean. Staff was nice. Decent breakfast..

The bed was too soft. Not great sleep. The internet was the worst I have ever had experienced. So don't get there if you rely on the hotel internet to get your work done..

Breakfast

Curtains that are not big enough..

Clean and helpful staff, comfortable beds. Good situation in Kiruna to catch the bus to the airport.

Breakfast was a little late on weekend, yet we had to leave a few minutes after the start of breakfast. But it was a varied one, even if quick.

The room was big, nicely decorated and the breakfast was great!

It is really loud, sleeping was difficult, since you hear everything from the hotel floor and the outside, especially the banging doors. You cannot control the temperature in the room, so it was pretty hot. We were excited for the gym, but it is in the basement and the smell was rancid.

Friendly and helpful staff.

We found hair in the shower, which clearly hadn't been cleaned. The window in the room was broken and couldn't be closed. Noise from people outside the pub next to the hotel at night. Old and poorly maintained building in the old center of Kiruna, which is gradually being moved to a safer area.

staff was great and allowed for early check in.

the chromecast was hard to get to work, i dont think we managed to get it to work actually.

It was close to the e10 highway, parking was convenient and free.

The shower drain had hair and gunk from the last guest in it. When we told them, they said they would clean it up while we ate dinner but when we got back there was still a bit of hair and gunk in the drain. We told them again and they just assured us it was cleaned today and offered to come take the hair out. We ended up cleaning it ourselves. Afterwards, we saw how dirty the bathroom was in general. The shower had gunk on the outside in the cracks and I even saw a small bug crawling around there. I get that it’s a best western so I shouldn’t expect too much but I expected more than this. The staff were also a bit nonchalant about the hair/gunk in the drain which didn’t make it feel better.

The hotel is located near the old city centre, which at the time of writing is right near where all the buildings are being destroyed/moved due to the relocation of the town because of subsidence from the mine. The hotel is therefore close to the train station (less than 20 mins walk and doable if you only have light luggage) but not close to the new town centre (about a one hour walk - we tried it!). So depending on what you're doing while in town, this may or may not be a convenient location. If you're going on the mine tour (which starts from the information centre right in the new town), be prepared for this longer walk to the meeting point or else think ahead and plan transport via bus/taxi. As for the facilities, the room was clean and modern, a decent size for two people for a few days and not cramped like some double rooms can be. The proper ceiling-to-floor blackout curtains were appreciated since our stay was in the middle of summer. Kettle to make tea in the room was handy. Bathroom also clean and modern. Nice breakfast in a pretty spacious breakfast room. It was really crowded when we first came in due to some big tour groups coming through but we just waited it out and it got quiet again. The homemade overnight oats and various gluten-free options at the breakfast were appreciated!

The pool was unfortunately a disappointment. It didn't seem to be heated at all, so it was impossible to be in there for more than a few minutes. It was summer but the outdoor temperature was too low for the pool water to be comfortable unheated. It would be better if the hotel adjusted the water temperature to the actual air temperature rather than the season.

Clean and modern room.

Service at restaurant (or “pub Eden”) was really bad but this was probably due to one waiter. We tried to get drinks two times but were told that they are busy.

Our room was very spacious and there was plenty of free parking on site. The staff was super nice and friendly. The dinner restaurant was really good, and the breakfast was simply amazing! 🤩🙏

We happened to be visiting during a heat wave and there was no A/C in our room while the never ending sun was shining into it the whole day so it was practically impossible to sleep. Opening the window meant letting all the flesh eating bugs and the noise from the drunk people and smokers inside. I recommend asking for a room far away from the pub and the smoking area in the shade. Bring ear plugs, plenty of bug spray and a good sleeping mask!