Reviews of Flygplatshotellet 2 stars

Room and facilities were well presented and comfortable.

The blue light of the TV clock. Kept me awake. Not good! Due to flight arrival time, had to use taxi from airport at a cost of 450Sek = £35 for a 5 minute journey. Had we known that we could have got a taxi to Goteborg for 495SEK = £39 we would have gone straight there and not used the hotel. Need to sort out transfers. Used public transport in morning.

nothing

I had an extremely unpleasant experience at this hotel, and I strongly advise future travelers to think twice before booking. On the night of my arrival, I took a taxi with my elderly mother to the hotel, ready to check in. However, the access code provided by the hotel simply did not work—we tried many times but could not get into the building at all. To make matters worse, we tried calling the hotel reception repeatedly, yet no one ever picked up the phone. Being stranded outside late at night with my mother was not only stressful but also unsafe. In the end, we had no choice but to take another taxi in the middle of the night to look for a different hotel. This was both costly and exhausting, especially for my mother. Afterwards, I contacted the hotel to request a refund. Over the phone, they initially promised that the refund would be processed. I trusted their word and waited. However, one month passed without any response or progress. I called again, only to be told by a female receptionist that she could not handle it and asked me to call back the next day. When I did exactly as instructed, no one picked up the phone at all. At this point, I had every reason to believe that the hotel was deliberately avoiding my calls and intentionally delaying the refund. This hotel has shown a complete lack of professionalism and service awareness: 1.Guests cannot even enter the building due to faulty access codes. 2.No emergency support is available at night, leaving travelers helpless. 3.Refund promises are not honored, and communication is evasive and unreliable. This experience was extremely disappointing and frustrating. The very basic expectation of a hotel stay is to be able to check in smoothly and to receive timely assistance if problems occur. Sadly, this hotel failed at both. I will never recommend this place to anyone.

Close to airport

Comfortable room, quiet location, good value, nice breakfast, and very good staff. Make sure you get an entry code in the email, otherwise you won't be able to access your room.

It's a bit out of the way if you're traveling north from Denmark or Malmo to Norway.

Very close to airport

Thank you for a quick break. Perfectly near the hotel

No contact and any ansfer for an email info@flygplatshotellet.se. I needed an invoice for my stay and didnt get it.

A great relaxing atmosphere in spite of planes coming in to land right over the building. No inside noise of any significance. The self serve Breakfast is great for early departures

6 km to nearest grocery store

Easy parking

A no-staff hotel

Very clean

The room was clean and functional.

The property says free airport taxi/ shuttle. We had requested the airport taxi right on the day of booking and was not given any confirmation even after repeated requests. Finally when we arrived there was no one at the reception but there was a number to call which we called and were told the taxi will arrive at a time confirmed we waited for 25 mins over the time confirmed and made multiple calls to confirm the taxi status. People on the phone kept telling us it’s on the way but no taxi ever arrived we had to finally book as Uber and we just made in time for our flight.

Beds were very comfortable and we liked self service breakfast and drinks. The staff was lovely and welcoming!

Location

No staff

The way breakfast was served :-)

Info about WIFI should be inside the room

The hotel is easy to reach from the airport. With the key-code you can access day and night. It does mean however, that you may not meet any staff. Those who I very shortly met were friendly.

The bed is still okay, but has seen many guests.

The place is clean and very easy with codes instead of keys sent via SMS. Jonas (or was it Johan? I forget) picked us up from the airport, which is included in the cost of the room. With the very early morning drop off, he paid for a taxi to take us to the airport, which was very kind of him. Very friendly, likeable guy. Hotel was clean, parking available during our trip. What more can you ask for?

It was all good.