Reviews of Hotel 81 Bugis 2 stars

Dear Daniele, Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations. While we're pleased that you appreciated our central location and found our staff helpful, we sincerely regret the issues you encountered with cleanliness, facilities, and the bathroom layout. Please know that this is not the standard we strive to uphold, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We also take your concerns about the room photos seriously and will review our listings to ensure they accurately represent all room types. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

Dear Daniele, Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations. While we're pleased that you appreciated our central location and found our staff helpful, we sinc… Show more

Dear Jong Ann, Thank you for your kind review and for rating your stay so positively. We're glad you enjoyed the comfort of your room and our convenient location near the train station and shopping mall. We appreciate your helpful suggestion regarding ventilation and the wet floor. We’ll certainly look into ways to improve air circulation to ensure a more comfortable experience for all our guests. We hope to welcome you back on your next visit!

Dear Jong Ann, Thank you for your kind review and for rating your stay so positively. We're glad you enjoyed the comfort of your room and our convenient location near the train station and shopping mall. We appreciate your helpful sugge… Show more

Dear Kenneth, Thank you so much for your kind review and excellent ratings! We're thrilled to hear that you enjoyed your stay and found everything you needed in our hotel. While our rooms may not be large, we're glad they met your needs and provided a comfortable experience. It’s also great to know you appreciated our central location and overall value. We hope to welcome you back on your next visit to Singapore!

Dear Kenneth, Thank you so much for your kind review and excellent ratings! We're thrilled to hear that you enjoyed your stay and found everything you needed in our hotel. While our rooms may not be large, we're glad they met your n… Show more

Dear Onuma, Thank you for taking the time to share your experience with us. We're glad to hear you found our location convenient, appreciated the value for money, and were pleased with the friendliness of our staff and the WiFi quality. We sincerely apologize for the issues you encountered with the air conditioning and cleanliness in your room. Your feedback is very important to us, and we’ve shared your comments with our housekeeping and maintenance teams to ensure improvements are made, especially on the 5th floor. We appreciate your honesty and hope to have the opportunity to welcome you again with a better experience.

Dear Onuma, Thank you for taking the time to share your experience with us. We're glad to hear you found our location convenient, appreciated the value for money, and were pleased with the friendliness of our staff and the WiFi quality.… Show more

Dear Kleinhenz, Thank you for your feedback. We're truly sorry to hear about your experience and regret that your stay did not meet your expectations. Cleanliness, comfort, and transparency are very important to us, and we're disappointed to learn that we fell short in these areas. We understand how frustrating it must have been, and we apologize for the inconvenience and discomfort caused. Your comments regarding the condition of the bathroom and the overall value are taken seriously and have been shared with our management team for urgent review. We also regret that the alternative room we offered did not meet your expectations. Regarding the refund, we recommend reaching out directly to Booking.com’s customer service, as they handle payment and refund policies on our behalf. We appreciate your honesty and will use your feedback to make necessary improvements.

Dear Kleinhenz, Thank you for your feedback. We're truly sorry to hear about your experience and regret that your stay did not meet your expectations. Cleanliness, comfort, and transparency are very important to us, and we're disapp… Show more

Dear Rizal, Thank you for taking the time to share your feedback. We’re glad you enjoyed our convenient location and appreciated the friendliness of our staff. We’re sorry to hear about the slow drainage in the toilet and the condition of the bed and furnishings. Your comments are valuable, and we’ll be addressing these maintenance issues to improve the comfort and experience for future guests. We appreciate your suggestion and hope to welcome you again with a better stay.

Dear Rizal, Thank you for taking the time to share your feedback. We’re glad you enjoyed our convenient location and appreciated the friendliness of our staff. We’re sorry to hear about the slow drainage in the toilet and the condition of t… Show more

Dear Farina, Thank you for your kind review and for sharing your experience with us. We're happy to hear you enjoyed our convenient location near Bugis and the easy access to public transport right outside the hotel. While our rooms are compact, we're glad they still met your needs. Your feedback is valuable and helps us continue to improve. We hope to welcome you again on your next visit!

Dear Farina, Thank you for your kind review and for sharing your experience with us. We're happy to hear you enjoyed our convenient location near Bugis and the easy access to public transport right outside the hotel. While our rooms are… Show more

Dear Melanie, Thank you for taking the time to share your feedback. We’re glad to hear you appreciated our staff and location. We’re sorry to hear that the room layout did not meet your expectations. Some of our room types do have internal layouts without windows and we always strive to make these details clear in our listings. That said, we understand how this may have impacted your comfort, and we appreciate your comments as they help us improve. Please don’t hesitate to reach out before your next stay — we’d be happy to recommend a room type that better suits your preferences.

Dear Melanie, Thank you for taking the time to share your feedback. We’re glad to hear you appreciated our staff and location. We’re sorry to hear that the room layout did not meet your expectations. Some of our room types do have internal … Show more

Dear Adeline, Thank you for taking the time to share your feedback. We’re glad to know that you appreciated our convenient location. However, we’re sorry to hear that the room did not fully meet your expectations, particularly regarding the lack of a window and the smell. Please accept our sincere apologies for the discomfort. Your comments are very important to us, and we will share them with our housekeeping and maintenance teams to ensure improvements are made. If you choose to stay with us again, please feel free to contact us directly—we’d be happy to assist with a room that better suits your preferences. Thank you again for your review, and we hope to have the opportunity to welcome you back.

Dear Adeline, Thank you for taking the time to share your feedback. We’re glad to know that you appreciated our convenient location. However, we’re sorry to hear that the room did not fully meet your expectations, particularly regarding the… Show more

Dear Khairi, Thank you so much for your perfect score and kind words! We're delighted to hear that you enjoyed your upgraded room with a balcony. It's always our pleasure to make our guests feel comfortable and valued. We’re glad you had a great experience with us! We hope to welcome you back again soon for another wonderful stay.

Dear Khairi, Thank you so much for your perfect score and kind words! We're delighted to hear that you enjoyed your upgraded room with a balcony. It's always our pleasure to make our guests feel comfortable and valued. We’re glad yo… Show more

Dear Nenita, Thank you very much for sharing your detailed feedback. We're glad to hear that you enjoyed our convenient location and found it easy to explore the area, shop for souvenirs, and make the most of your time in the city. We're also happy to know that our staff were helpful and assisted with your luggage and transportation needs. We appreciate your suggestions and take them seriously. We understand that the bathroom space and lack of seating in the lobby may have caused some inconvenience, and we’ll certainly consider this as we look into future improvements. Regarding the taxi situation, we apologize for the confusion and any discomfort caused. We appreciate your understanding and are glad that our staff was able to assist with booking a Grab, which offers transparent pricing. Your insights are valuable, and we hope to have the opportunity to welcome you again and provide an even better experience.

Dear Nenita, Thank you very much for sharing your detailed feedback. We're glad to hear that you enjoyed our convenient location and found it easy to explore the area, shop for souvenirs, and make the most of your time in the city. We&#… Show more

Dear Guest, Thank you so much for your wonderful review and for rating us so highly across all categories! We're delighted to hear that you enjoyed your stay—especially the cleanliness, our friendly staff, and the comfort of being able to control the air conditioning to your preference. Your kind words truly motivate our team to keep delivering great service. We hope to have the pleasure of welcoming you back again soon!

Dear Guest, Thank you so much for your wonderful review and for rating us so highly across all categories! We're delighted to hear that you enjoyed your stay—especially the cleanliness, our friendly staff, and the comfort of being able … Show more

Dear Choto, Thank you for taking the time to share your feedback and for staying with us. We're glad to hear that you appreciated the location and that we were able to accommodate your late checkout request. We always aim to be as flexible as possible for our guests' convenience. We're sorry to hear that the bed was noisy and the room felt stuffy. Your feedback is important, and we’ll look into both issues to ensure they are addressed promptly. We hope to have the opportunity to host you again and provide a more comfortable experience.

Dear Choto, Thank you for taking the time to share your feedback and for staying with us. We're glad to hear that you appreciated the location and that we were able to accommodate your late checkout request. We always aim to be as flexi… Show more

Thank you very much for your feedback and for staying with us! We’re glad to hear you appreciated our convenient location near Bugis Station and that our staff service met your expectations. Your ratings and comments help us to continuously improve. We’ve also noted your comments regarding facilities, and comfort, and we’re working on enhancing these areas to provide a better guest experience in the future.

Thank you very much for your feedback and for staying with us! We’re glad to hear you appreciated our convenient location near Bugis Station and that our staff service met your expectations. Your ratings and comments help us to continuously… Show more

Dear Kristin, Thank you so much for your wonderful review and for choosing to stay with us! We're delighted to hear you found our staff helpful and enjoyed our convenient location. Your high rating, especially for value for money and service, truly means a lot to us. We also appreciate your feedback on areas where we can improve, and we'll continue working hard to enhance the overall guest experience.

Dear Kristin, Thank you so much for your wonderful review and for choosing to stay with us! We're delighted to hear you found our staff helpful and enjoyed our convenient location. Your high rating, especially for value for money and se… Show more