Comentários de Heritage Collection on Clarke Quay - Mobile App Check-In 3 estrelas

Thank you for taking the time to share your experience. We’re glad the small kitchen helped you prepare meals comfortably during your stay. We’re sorry the noise from nearby bars at night disturbed your rest. Our location is close to lively nightlife, which many guests enjoy, but we understand it’s not for everyone. We do inform guests about this in our disclaimer before booking. Your comfort is very important to us, and we are working on improving soundproofing and offering quieter rooms when possible. Your feedback helps us improve. Thank you also for your kind words about Ed and Mae’s hospitality. We always want our guests to feel welcome and well cared for. We appreciate your honest review and hope to welcome you back for a more peaceful stay in the future.

Thank you for taking the time to share your experience. We’re glad the small kitchen helped you prepare meals comfortably during your stay. We’re sorry the noise from nearby bars at night disturbed your rest. Our location is close to livel… Mostrar mais

Hello Pedro, Thank you for your feedback and for highlighting both what you enjoyed and where we can do better. We’re sorry for the confusion you experienced during check-in and appreciate you bringing it to our attention. We’re actively working to streamline the process and improve communication so future arrivals are smoother and more intuitive. As for the luggage storage, we completely understand your choice to collect your bags before 6 PM. We did offer a self-collection option for after-hours access, but we respect your preference and hope it worked out smoothly for your plans. Thank you again for your valuable input. We hope to welcome you back with an even better experience next time.

Hello Pedro, Thank you for your feedback and for highlighting both what you enjoyed and where we can do better. We’re sorry for the confusion you experienced during check-in and appreciate you bringing it to our attention. We’re actively … Mostrar mais

Thank you so much for taking the time to leave us a review, TC! We're happy to hear you enjoyed the location and that May, Edmar, and Anne made such a great impression. We'll be sure to pass along your lovely feedback to them. We’d love to welcome you back anytime!

Thank you so much for taking the time to leave us a review, TC! We're happy to hear you enjoyed the location and that May, Edmar, and Anne made such a great impression. We'll be sure to pass along your lovely feedback to them. We’d … Mostrar mais

Hi Savio! Thanks so much for your thoughtful review! We're really happy to hear that Edmar, May, and Anne took good care of you — they’ll be glad to know their support made a difference. Great to hear you enjoyed the location, value, and facilities too! Just to share, we’re a mobile self check-in hotel, which is mentioned on our website — that’s why access to the hotel, lift, and room is done via mobile key. That said, we completely understand it’s not for everyone. If you ever run into any issues, our Digital Concierge is available 24/7 to help out anytime. We’d love to welcome you again on your next trip!

Hi Savio! Thanks so much for your thoughtful review! We're really happy to hear that Edmar, May, and Anne took good care of you — they’ll be glad to know their support made a difference. Great to hear you enjoyed the location, value, an… Mostrar mais

Hi Beatriz, thank you for your kind feedback! We're so glad to hear that you had an enjoyable stay and found the communication easy. We're also pleased that our team was attentive and quick to respond to your needs. It was a pleasure having you, and we hope to welcome you back again soon! Take care!

Hi Beatriz, thank you for your kind feedback! We're so glad to hear that you had an enjoyable stay and found the communication easy. We're also pleased that our team was attentive and quick to respond to your needs. It was a pleasur… Mostrar mais

Hi Mario, thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the service, and it's great to know that our team was able to assist you throughout your stay. We’re sorry to hear that the lack of a window in your room made you feel uncomfortable. We understand how important fresh air can be, and we will take this into consideration for future improvements. If you choose to stay with us again, we’d be happy to assist in selecting a room that better suits your preferences. Thank you again for your feedback, and we hope to welcome you back in the future!

Hi Mario, thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the service, and it's great to know that our team was able to assist you throughout your stay. We’re sorry to hear that the lack of a w… Mostrar mais

Hello Massay! It truly brightened our day to hear that our service and team left a positive impression on you. 😊 While we strive for transparency by providing detailed information about room size, facilities, and amenities in our listing. However, we believe this didn’t take away from your overall experience and that our room served your needs well. We’d love the chance to welcome you back, Massay! 🤗

Hello Massay! It truly brightened our day to hear that our service and team left a positive impression on you. 😊 While we strive for transparency by providing detailed information about room size, facilities, and amenities in our listing. … Mostrar mais

Hi Joana! Thank you so much for sharing your thoughts with us. We're absolutely thrilled to hear that you enjoyed your stay and that our hotel lived up to your expectations in terms of cleanliness, tranquility, and our fantastic location. Ensuring our guests have a peaceful and comfortable stay is something we take great pride in, so it's wonderful to hear that we hit the mark for you! Your feedback regarding the room size in relation to the price is duly noted. While we strive to provide accurate information about our accommodations, we understand that preferences vary among our guests. We do make every effort to ensure transparency in our listings, including details about room size, to assist guests in making informed decisions before finalizing their bookings. Should your travels bring you back to Singapore, we would be thrilled to have the opportunity to welcome you back!

Hi Joana! Thank you so much for sharing your thoughts with us. We're absolutely thrilled to hear that you enjoyed your stay and that our hotel lived up to your expectations in terms of cleanliness, tranquility, and our fantastic locati… Mostrar mais