403 Havelock Road, Robertson Quay, 169632 Singapore, Singapore
#299 of 491 hotels in Singapore
Guests' ChoiceBased on 855 hotel reviews
7.4Cleanliness
8.0
Comfort
8.0
Location
8.1
Facilities
7.5
Staff
8.0
Value for money
7.3
Free WiFi
8.4
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End of dialog contentReviewed: 31 August 2025
Nurul
SingaporeCould have been better if the room was ready not at 6pm. Wherease we we have already said we were arriving between 3-4pm. But my husband came at 4.30pm still not ready.
Stayed in August 2025
Reviewed: 29 August 2025
Jemma
United KingdomNice central hotel in Singapore. Staff were attentive, facilities were great. Breakfast was delicious, overall great experience.
Stayed in August 2025
Reviewed: 25 August 2025
Ravindra
IndiaStaff at front desk non cooperative in giving choice rooms!
I had booked more than a month in advance!However not given room of my choice!Would request Booking.com to go through my communication with the property!I am now beginning to realise that bookings through Booking.com are given step motherly treatment vis a vis direct Hotel bookings!This is a sad situation as front office staff does not give good rooms on higher floors with a view?!
Stayed in August 2025
Reviewed: 23 August 2025
Leigh
South AfricaNeeds an update or revamp
Nice big rooms and on main road, easy access for the hop on hop off bus, buses and MRT. Walking distance to Chinatown and People’s Park and hawker centre.
Stayed in August 2025
Reviewed: 20 August 2025
Róbert
HungaryThe breakfast was very good.
Stayed in August 2025
Reviewed: 17 August 2025
Ooi
United StatesThe shower. There is a lack of shower door thus water spilt out of the shower readily. This was most distressing. I could see the architectural defect in not having a shower door. A piece of short glass to prevent the water from coming out of the shower was definitely inadequate.
Location was great to explore the city. Breakfast was fine. some what expensive.
Stayed in August 2025
Reviewed: 17 August 2025
Sandra
SingaporeTV was not working. Called housekeeping and took some time to get it fixed. No bathmat on the last day provided.
Location is close most attractions.
Stayed in August 2025
Reviewed: 13 August 2025
Hitomi
AustraliaShort staff - We had to wait for half an hour when we checked in.
Room was spacious enough. Location was great, close to MRT station. We went to most of the places by MRT which was so convenient to go anywhere. Breakfast was good, variety of choices.
Stayed in August 2025
Reviewed: 6 August 2025
Tang
MalaysiaA bit space on the amenities
Clean and got charging port for my EV
Stayed in May 2025
Reviewed: 21 July 2025
Yusmahdiana
SingaporeThe toilet could be improved if it had a Bidet. I hope the hotel removes the bathtub and installs a shower with a better hot and cold shower head.
the View was Nice.
Stayed in July 2025
Reviewed: 19 July 2025
Cheng
MalaysiaStaff was courteous enough but not well informed. I did a pre-check in three days before because Booking.com and Copthorne both sent a link. Imagine me standing there checking in again…Checking out was the same - despite prepaying in full so I can have the peace of mind and also wanting express check out at the same time, I was told payment wasn’t collected during check in! Corrected the front desk and showed them both the receipt and request for an e-invoice. Am dissatisfied to say the least. Only one elevator was functioning amid full occupancy. Parking was another story…
Location, electric vehicle charging and parking
Stayed in July 2025
Reviewed: 18 July 2025
Ayana
Switzerlandnothing to talk about.
On arrival the staff was friendly and understanding that we arrived so many hours before check in. Advising us how to pre checkin, leave our bags and use of the facilities. The room was large and spacious for2 people, also the bathroom. Everything was clean and stocked amenitites. The location was great you go to Sentosa. The bus directly you side takes you to Universal and the island for a fraction of the cost compared to the cable cars. Also close to the neighbourhood of Tiong Bahru in 1 direction, china town or to downtown by Lau Pa Sat. All within 10-20mins bus. I did not use the pool or eat the the restaurant, but I would be willing to come back, and try them out.
Stayed in June 2025
Reviewed: 17 July 2025
Chris
United StatesHotel needs an upgrade, old fashioned dark furniture but worn out. No plug sockets next to the beds. Showers are in a bath so for us the elderly quite dangerous getting in and out of the bath.
7/11 around the corner serves better & cheaper coffee & food.
Stayed in June 2025
Reviewed: 16 July 2025
Colin
AustraliaBreakfast wasn’t included and was expensive.
Interconnecting rooms. Pool was lovely
Stayed in July 2025
Reviewed: 11 July 2025
Jenny
AustraliaMixed up room booking, gave keys to wrong room and when trying to get in there was someone else in the room! Switched to lower room type we didn’t book, provided free breakfast for inconvenience. Corridors looked dated and unclean, needs a facelift.
The hotel was quiet and dark for sleeping beds comfy. Staff very accommodating when sorting out our booking issues. Was ok for our required overnight stay when we checked in late and left in morning.
Stayed in July 2025
Reviewed: 10 July 2025
Randall
South AfricaBath tub, business centre not accessible to all guests, having to drink and fill water from the bathroom tap.
Location (close to MRT), breakfast
Stayed in June 2025
Reviewed: 10 July 2025
Karen
United KingdomPool area not great
Clean, modern, good size room
Stayed in July 2025
Reviewed: 8 July 2025
Chang
SingaporeBathtubs too high
balcony and big room
Stayed in July 2025
Reviewed: 6 July 2025
Hikam
SingaporeWhat I don't like is the room is at the back..
What I is the room..nice and clean..
Stayed in July 2025
Reviewed: 2 July 2025
Shabtai
IsraelAll was good
It was good
Stayed in April 2025
Reviewed: 1 July 2025
Duffield
AustraliaNo Netflix and room service wasn’t good for pizza
Staff were excellent
Stayed in May 2025
Reviewed: 23 June 2025
Helen
JapanThe hotel in reality was a lot older than it appeared in photos. The shower was hard to get to a good temperature.
The room was spacious and the beds and pillows comfortable. There was a good amount of bench space in the bathroom. Breakfast was good.
Stayed in June 2025
Reviewed: 17 June 2025
Bruce
AustraliaThe staff were fantastic and very helpfull
The rooms are a reasonable size, big bathroom and a view of the surounding area
Stayed in June 2025
Reviewed: 14 June 2025
F_azam
BangladeshThere was no concierge or bellboy when we arrived, we had drag the luggages ourselves to the room
Stayed in June 2025
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