Lifts often slow so left waiting for several minutes at busy times

Great location and walking distance to Chinatown, Marina and Lau Pa Sat. Good room size compared to other Singapore hotels. Good breakfast.

Stayed in August 2025

Nothing.

Convenient location to all the major attractions. Rooms were clean and comfortable.

Stayed in July 2025

Cafe 2000 had an excellent selection of food and very helpful and accommodating when it came to allergies. Had to check out in morning, but as flights were not until afternoon, they held the bags and gave you access to an area to freshen up before heading to the airport. Would recommend.

Stayed in August 2025

The expense for what we got

It was clean and spacious

Stayed in July 2025

Check- in process was sooo long - 20 minutes to check-in is too much. Free cold drinks ( water, juice) could make the process more comfortable. Cleaning of rooms ( towels change) could happened early then 4 pm And charging 100SDollars for check -out in 2 pm is too much. Overall impression that hotel is "tired" - dirty walls, stretches in furniture, so light renovation would make the hotel looks real 5 stars, as it pretend t be

breakfast buffet was great. Despite it was very crowded, staff helped a lot to define a table and clean it fast. Refilling of food was also good organized.

Stayed in August 2025

Bit outdated and in need of a refresh. Very dark room and checking in and out took an extraordinarily long time.

Location & breakfast

Stayed in August 2025

Nothing , it’s exactly what I need

Friendly , proximity to my needs 10 out of 10 Great staff , good food

Stayed in August 2025

Can’t think of anything

Friendly staff Decent sized room with good amenities Pretty good buffet breakfast included in our tarrif

Stayed in August 2025

Food (bacon, eggs and mushrooms)was not hot.

Range of food was good.

Stayed in August 2025

The ladies at the reception were very unwelcoming and snobby. The management should replace those especially how ironic it was to put such personalities at the reception where it’s the first station a client would stop. Considering it was a 5 star hotel, nobody helped me brought my suitcases to my room. I’ve been to many 5 star hotels and it’s expected that your luggage will be brought by a hotel staff to your room. In my case I had to dragged both my suitcases to my room. This should be the of those at the reception to arrange someone to bring the luggage in the room.

The room was really huge and clean (shout out to the cleaners for doing a hood job)There bed was very comfortable and the bathroom was very spacey. The guys at the concierge were friendly.

Stayed in July 2025

Bathrooms too small

Stayed in July 2025

The location was perfect for us. The staff were very helpful. The shuttle bus to Sentosa Island and to the OCBC pools were perfect

Stayed in July 2025

Noise coming from the elevator could be heard inside room throughout the night.

Staff very attentive and helpful. Room service daily also a plus.

Stayed in July 2025

Some staff members ( the reception) not so friendly. I have asked for a 30 minutes extension to my stay and the answer was a straight NO. The room was hot although the AC was on 16. I had to take my luggage to the room which is very strange for a hotel like this. The bell boy offered his help but the reception lady didn't. Overall it's an ok hotel for a good sleep.

The location, rooms are clean, prices are reasonable considering the location and it's Singapore. Some staff members were really nice especially the luggage staff.

Stayed in July 2025

Breakfast food

Location and services

Stayed in July 2025

Expensive breakfast.

Friendly, helpful staff. Good location. Decent facilities.

Stayed in July 2025

The one room we were given smelt of smoke and even after telling staff it still smelt like smoke. The bathrooms don't come with face washers.

The rooms was nice and spacious and had a great view. The bathroom came equiped with both a shower and a bath. The hotel was able to put my family fairly close to each other on the same floor.

Stayed in July 2025

We requested a quite room, so we were towards the end of a corridor, near the fire exit. We still had other guests being quite loud around us at night, disturbing our baby. There may be a worker smoking in the fire exit as we woke up a couple of nights with the whole room smelling like cigarette smoke. We informed the staff the next morning but it happened again the next night. The pool and jacuzzi's are not heated. No clothesline in the room to hang / dry clothes.

Check in / check out process was quick and painless. They held our bags so we could go explore the city before check-in time. Good location 800m from MRT and bus stops across the road from the hotel. Great service at the restaurant (always looking after us and our baby), huge breakfast buffet with lots of options. Rooms are spacious (compared to other SG hotels) and the work desk is large and convenient for working. Nice large pool with Jacuzzi that were mostly empty when we used them

Stayed in June 2025

Everything is good

Stayed in July 2025

The shampoo holder was not securely attached to the wall and kept falling to the floor, so end up putting it on the shower room floor instead. Requested for housekeeping on the 2nd day morning before stepping out but by the time we returned to the room in the afternoon, the room was still not cleaned up. Decided to stay in for the rest of the day and put up the DND sign, but we received housekeeping services notes, one of which was close to 5pm and the other was at a much later time. Felt that housekeeping should be done much earlier rather than evening time but since we were checking the next day, we decided not to be bothered with it.

Check in process was smooth and easy and Ms. Atiqah who attended to us that day was very friendly and helpful. We upgraded our room to a suite which we felt was a great choice due to the size of the room and the comfort of staying in it. Love the breakfast variety as well. Due to the location, it was easy walking to places like 100 AM mall, International Plaza or local food marketplaces.

Stayed in June 2025

Nice location, clean rooms and comfortable bed.

Stayed in May 2025

Even though prebooked a twin room well in advance and the booking was confirmed, at check-in there was a long delay while they tried to find a suitable room. In the end they put my daughters in a higher up room but one had to sleep on a couch sofa.

Good breakfast and staff well organised to keep the breakfast area moving even when busy. Staff are all polite and professional.

Stayed in July 2025

Good location and breakfast

Stayed in June 2025

Regular pool area lacks shade - no umbrellas or shade structure. Lack of control over many children running in the restaurant at breakfast. This is annoying for other guests and is dangerous.

Large well appointed room. Renovated. Friendly staff. Great breakfast. Flexible late checkout. Good location - Chinatown a 10 minute walk.

Stayed in June 2025