Reviews of Sandpiper Hotel Singapore 3 stars

Hello Vu An, Thank you for taking the time to share your experience with us. We are glad to hear that our convenient location near MRT stations DT13 and DT22 made your travels easier, and that our friendly staff helped make your stay pleasant. It is also great to know that the simplicity of our facilities suited your needs. We sincerely apologize for the concern regarding the bed linen. Cleanliness is a top priority for us, and we take your feedback seriously. We will be reviewing this with our housekeeping team to ensure that proper procedures are consistently followed. Your comments are invaluable in helping us improve, and we hope to have the opportunity to welcome you back for an even better stay. Sandpiper Hotel Singapore

Hello Vu An, Thank you for taking the time to share your experience with us. We are glad to hear that our convenient location near MRT stations DT13 and DT22 made your travels easier, and that our friendly staff helped make your stay pleas… Show more

Hello Priit, Thank you for taking the time to share your experience with us. We are delighted to hear that you found the hotel and your room beautiful, especially considering it is a budget-friendly option. It's great to know that the air conditioning and shower worked well, and that our staff left a positive impression during your stay. We would like to clarify a few details regarding your feedback. While we do provide a kettle in all rooms, we do not offer complimentary tea or coffee sachets. Additionally, although your reservation was for a queen bed, we upgraded you to a Deluxe Room with a window at no extra charge. If you prefer a room without a window, we are always happy to switch you back to the original room type upon request. Regarding the television, we do not offer Smart TVs in our rooms. If you experienced any difficulty operating the TV, our reception team would have been glad to assist you with instructions. We truly appreciate your comments, as they help us improve and continue providing a comfortable and welcoming experience. We hope to have the pleasure of hosting you again in the future. Sandpiper Hotel Singapore

Hello Priit, Thank you for taking the time to share your experience with us. We are delighted to hear that you found the hotel and your room beautiful, especially considering it is a budget-friendly option. It's great to know that the … Show more

Hello Sharon, Thank you for taking the time to share your experience with us. We are delighted to hear that our team made you feel welcome and that we could accommodate your early check-in request. It's also great to know our location served you well, with easy access to nearby restaurants and transport options. We appreciate your feedback regarding the room layout. We are sorry to hear the fold-out couch obstructed the cupboard, it’s certainly not the experience we aim to provide. Your comments have been shared with our team so we can review the setup and make improvements where needed. We hope to have the opportunity to welcome you back again soon, and provide an even more seamless stay. Sandpiper Hotel Singapore

Hello Sharon, Thank you for taking the time to share your experience with us. We are delighted to hear that our team made you feel welcome and that we could accommodate your early check-in request. It's also great to know our location s… Show more

Hello Fran, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. After reviewing our CCTV footage, we found that our receptionist remained professional throughout your check-in. We also noted that frustration arose when a cash deposit couldn’t be provided, despite our policy being clearly stated at the storefront. While we understand this may have been upsetting, we kindly urge guests to review our policies beforehand to avoid any inconvenience. Regarding the room, you booked a no-window option, which is located in the basement. For rooms with windows, we recommend booking our Deluxe category. We have inspected the room following your stay and found no signs of mold or odor as described. Additionally, the rate you mentioned does not match the actual booking amount. We also noticed that no concerns were raised with our front office during your stay. We always encourage guests to share feedback in real time so we can address issues promptly. Leaving a review without prior communication makes it difficult to understand your true intention, and we hope future guests will engage with us directly to ensure a better experience. Thank you again for your comments. Sandpiper Hotel Singapore

Hello Fran, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. After reviewing our CCTV footage, we found that our receptionist remained professional throughout your check-in. We also noted… Show more

Hello Ahsan, We’re sorry to hear that your experience didn’t meet expectations. We’d love the opportunity to understand what went wrong and make things right. If you're open to sharing more details, please contact us directly, we’re committed to improving and ensuring every guest has a pleasant experience. Sandpiper Hotel Singapore

Hello Ahsan, We’re sorry to hear that your experience didn’t meet expectations. We’d love the opportunity to understand what went wrong and make things right. If you're open to sharing more details, please contact us directly, we’re co… Show more

Hello Gautham, Thank you for your kind comment! We are pleased to know you found our location convenient. We aim to provide a comfortable stay in a spot that makes getting around easy. Looking forward to welcoming you again Sandpiper Hotel Singapore

Hello Gautham, Thank you for your kind comment! We are pleased to know you found our location convenient. We aim to provide a comfortable stay in a spot that makes getting around easy. Looking forward to welcoming you again Sandpiper Hotel… Show more

Hello PBS55, Thanks for your feedback! We are glad you appreciated the convenient location near Rochor MRT. It’s one of the highlights of staying with us. Regarding room size, we’d like to share that all room dimensions are clearly stated on our storefront and booking platforms, though it’s possible this detail was missed during selection. If you prefer a more spacious layout, we highly recommend booking our Deluxe Family Room, which offers extra room to stretch out and relax. We’re always happy to help you find a room that suits your needs , just let us know! Sandpiper Hotel Singapore

Hello PBS55, Thanks for your feedback! We are glad you appreciated the convenient location near Rochor MRT. It’s one of the highlights of staying with us. Regarding room size, we’d like to share that all room dimensions are clearly stated … Show more

Hello Mohitlal, Thank you for sharing your feedback. Our records indicate that you raised concerns about the room size. After reviewing your booking, we see that you reserved a Superior Queen No Window room, which is our smallest room category. We always strive to provide clear information about room sizes, and our team had explained the details accordingly at the time of booking. For future stays, we would recommend selecting a room that better suits your space preferences rather than solely focusing on the price point, to ensure a more comfortable experience. We appreciate your feedback and hope to have the opportunity to welcome you again with a room that meets your expectations. Sandpiper Hotel Singapore

Hello Mohitlal, Thank you for sharing your feedback. Our records indicate that you raised concerns about the room size. After reviewing your booking, we see that you reserved a Superior Queen No Window room, which is our smallest room cate… Show more

Hello Eric, Thank you for your positive feedback! We're glad to hear that you enjoyed our convenient location and found our staff friendly and welcoming. We have reviewed your original booking, which was for a Superior Queen No Window room. As a gesture of hospitality, we took the liberty to upgrade your accommodation. However, if you prefer to stay in your originally booked room, please do let us know, and we will be happy to revert your stay to the Superior Queen No Window room as per your initial selection. Please let us know your preference at your earliest convenience. We look forward to ensuring you have a comfortable stay with us. Sandpiper Hotel Singapore

Hello Eric, Thank you for your positive feedback! We're glad to hear that you enjoyed our convenient location and found our staff friendly and welcoming. We have reviewed your original booking, which was for a Superior Queen No Window … Show more

Hello Priscilla, Thank you for your feedback! We’re happy to hear that you found our location convenient and appreciated the easy access to the MRT. Regarding toiletries, we provide essential amenities such as 2-in-1 shampoo and body wash, toilet paper, a dental kit, and bath towels to ensure a comfortable stay while maintaining a simple and eco-friendly approach. We appreciate your comments and hope to welcome you again in the future! Sandpiper Hotel Singapore

Hello Priscilla, Thank you for your feedback! We’re happy to hear that you found our location convenient and appreciated the easy access to the MRT. Regarding toiletries, we provide essential amenities such as 2-in-1 shampoo and body wash,… Show more

Hello Syed Arshad Hussain, Thank you for sharing your feedback. We sincerely regret to hear that your experience did not meet expectations. Your comments about our staff, facilities, and rooms are truly important to us, and we take them seriously. We strive to provide a comfortable and welcoming stay for all our guests, and we apologize if we fell short during your visit. If you’d like to share more details about your experience, we would appreciate the opportunity to understand and improve. Please feel free to reach out to us directly. We value your input and hope to have the chance to serve you better in the future. Sandpiper Hotel Singapore

Hello Syed Arshad Hussain, Thank you for sharing your feedback. We sincerely regret to hear that your experience did not meet expectations. Your comments about our staff, facilities, and rooms are truly important to us, and we take them se… Show more

Hello Beat, Thank you for your feedback. We're glad you enjoyed our great location, convenient proximity to the MRT, and the fantastic food nearby. We’re sorry to hear about the issues you experienced with the curtains, mattress, and pillows. Should you prefer softer pillows, please let the front office know, and we’ll arrange them for you. If you’re feeling sweaty in the room, we recommend adjusting the temperature to your preference. Your comments are valuable, and we’ll review these aspects to enhance our guests’ comfort. We hope to provide a better experience in the future. Sandpiper Hotel Singapore

Hello Beat, Thank you for your feedback. We're glad you enjoyed our great location, convenient proximity to the MRT, and the fantastic food nearby. We’re sorry to hear about the issues you experienced with the curtains, mattress, and p… Show more

Hello Vimala, Thank you for sharing your feedback. We regret that your stay did not meet your expectations. For your convenience, we’d like to clarify that our Superior Rooms are designed with hanging hooks instead of closets. Should you prefer a room with a full closet, we recommend booking our Deluxe Room, which offers this feature for added comfort. Regarding the towels, we do not have yellow towels in our property. However, we do use cream-colored towels, which are off-white, and they may have been mistaken for yellow. As for the cleanliness of the bathroom, we would like to assure you that we only assign clean rooms upon check-in. If you found that additional cleaning was needed during your stay due to high usage, we encourage our guests to notify our front desk staff, and we would have been happy to assist and clean it to your satisfaction. Your feedback is important to us, and we hope to have the chance to welcome you again in the future, ensuring a more comfortable and enjoyable stay. Sandpiper Hotel Singapore

Hello Vimala, Thank you for sharing your feedback. We regret that your stay did not meet your expectations. For your convenience, we’d like to clarify that our Superior Rooms are designed with hanging hooks instead of closets. Should you p… Show more

Hello Reg, Thank you for sharing your feedback. We regret that you found the room compact and the breakfast unsatisfactory. Regarding the room size, we would like to note that the dimensions are clearly stated in the storefront to ensure transparency prior to booking. As for breakfast, we always encourage our guests to let us know their preferences while still at the hotel, as this allows us to make adjustments and provide a better experience. Once the stay is completed, we are unable to make any changes that could enhance your satisfaction. We value your feedback and hope to have the opportunity to serve you again, ensuring a more comfortable and enjoyable stay. Sandpiper Hotel Singapore

Hello Reg, Thank you for sharing your feedback. We regret that you found the room compact and the breakfast unsatisfactory. Regarding the room size, we would like to note that the dimensions are clearly stated in the storefront to ensure tr… Show more