8.5

Reviews of Somerset Bencoolen Singapore 4 stars

51 Bencoolen Street, Bencoolen, 189630 Singapore, Singapore

  • Carol

    Reviewed: 9 September 2025 · Stayed in August 2025

    Verified review

    Good location and facilities

    Could have had more info in the room about how to use the appliances

  • Avril

    Reviewed: 7 September 2025 · Stayed in September 2025

    Verified review

    We liked the space in the apartment. The towels were changed daily and the rooms cleaned. The location was very central, with easy access to the MRT via Bencoolen or Bras Basah. We were just around the corner from Raffles and we could walk our catch the MRT to all the attractions like Marina Bay Sands and Gardens by the Bay. We'd recommend Somerset and would stay there again. I loved the rooftop pool. Hardly anyone used it so I was usually up there with only one or two other people and the friendly crows!

    The WiFi worked, but I used the lobby code instead of the room password. Seemed to work better.

    Property response:

    Dear Avril, --- Greetings from Somerset Bencoolen Singapore. --- Thank you very much for choosing to stay with us and for sharing such a superb review. --- We are delighted to know that you enjoyed the spaciousness of your apartment and appreciated the daily housekeeping service. It is also wonderful to learn that our central location, with convenient access to Bencoolen and Bras Basah MRT stations as well as many attractions, made your stay more enjoyable and convenient. --- We are glad you had the opportunity to relax at our rooftop pool and that you found it a peaceful spot during your stay. It is always a pleasure to know that our guests have memorable experiences enjoying the facilities of our serviced residence. Your kind recommendation means a great deal to us, and we are truly grateful for your support and trust. --- It has been our pleasure to host you at Somerset Bencoolen Singapore, and we sincerely hope to welcome you back for another wonderful stay in the near future. --- We are at your service and we wish you well. --- Kind regards, --- The management of Somerset Bencoolen Singapore

    Dear Avril, --- Greetings from Somerset Bencoolen Singapore. --- Thank you very much for choosing to stay with us and for sharing such a superb review. --- We are delighted to know that you enjoyed the spaciousness of your apartmen… Show more

    Somerset Bencoolen Singapore
    7 September 2025
  • Edgardo

    Reviewed: 7 September 2025 · Stayed in September 2025

    Verified review
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  • Michael

    Reviewed: 7 September 2025 · Stayed in September 2025

    Verified review
  • Anne

    Reviewed: 6 September 2025 · Stayed in August 2025

    Verified review

    Location was fantastic and really close to key sites, buses and trains. The room was a great size for 4 adults and two young kids.

    The apartment is a bit older than the pictures show. Not a deal breaker. We also received old/ripped towels on a couple of occasions.

    Property response:

    Dear Anne, --- Greetings from Somerset Bencoolen Singapore. --- Thank you very much for choosing to stay with us together with your lovely family and for sharing your valuable feedback with us. --- We are delighted to know that you appreciated our fantastic location close to key sites, buses and trains, as well as the spaciousness of the 10th level two-bedrooms Deluxe apartment which accommodated your family comfortably. --- At the same time, we are sorry to learn of the aspects of your stay that did not meet your expectations. We are grateful for your feedback on the condition of the apartment and apologise for any disappointment caused. Please be assured that we will share your comments with the relevant parties so they can review and consider the necessary improvements. --- We also apologise for the shortfall in our housekeeping service regarding the towels. Please rest assured that our Housekeeping Manager will counsel the team members concerned and remind them of the importance of being attentive and thorough when carrying out their responsibilities. --- Thank you once again for your valuable feedback and for allowing us the opportunity to improve. We hope to have the pleasure of welcoming you and your family back to Somerset Bencoolen Singapore for a more seamless and enjoyable stay in the future. --- We are at your service, and we wish all of you well. --- Kind regards, --- The management of Somerset Bencoolen Singapore

    Dear Anne, --- Greetings from Somerset Bencoolen Singapore. --- Thank you very much for choosing to stay with us together with your lovely family and for sharing your valuable feedback with us. --- We are delighted to know that yo… Show more

    Somerset Bencoolen Singapore
    6 September 2025
  • 7.0 Good
    Muhammad

    Reviewed: 4 September 2025 · Stayed in August 2025

    Verified review
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  • Rebecca

    Reviewed: 4 September 2025 · Stayed in August 2025

    Verified review
  • Dato

    Reviewed: 2 September 2025 · Stayed in September 2025

    Verified review
  • Tanuj

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review
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  • Sublew1

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review
  • Lotan

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review

    Very large and well-equipped room Friendly, helpful, and flexible staff Close to the subway and bus station Really great pools

    Not very close to affordable restaurants, shops, or main attractions

    Property response:

    Dear Lotan,-- Thank you very much for taking the time to share your experience following your stay at Somerset Bencoolen Singapore.-- We are delighted to hear that you and your family had a great stay with us. It is wonderful to know that you found the room spacious and well-equipped, and that our team was able to provide friendly, helpful, and flexible service throughout your visit. We are also glad you enjoyed the convenience of our location near public transportation, as well as the pool facilities.-- We appreciate your feedback regarding the proximity to more affordable dining options, shops, and major attractions. While our location offers quick access to many parts of the city via the nearby subway and bus stations, we understand how direct access to such amenities can enhance the overall experience. -- Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you and your lovely family back in the future.-- Warm regards, The management of Somerset Bencoolen Singapore

    Dear Lotan,-- Thank you very much for taking the time to share your experience following your stay at Somerset Bencoolen Singapore.-- We are delighted to hear that you and your family had a great stay with us. It is wonderful to know that… Show more

    Somerset Bencoolen Singapore
    1 September 2025
  • Yee

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review

    Well-located apartments with everything you need. We are a family of 3 (2 adults, 1 2yo child) and stayed in the 1 bedroom apartment. The space was comfortable with a practical layout and had a bath for kids. It was walking distance to a number of MRT stations, shops and restaurants. We would stay again next time!

    Property response:

    Dear Yee Ling, --- Greetings from Somerset Bencoolen Singapore. --- Thank you very much for sharing your review and for choosing to stay with us in our 9th level one bedroom Deluxe apartment. --- We are truly delighted to know that you and your lovely family had a comfortable stay and appreciated the practical layout as well as the convenience of our location with easy access to MRT stations, shops and restaurants. --- It brings us much joy to learn you and your family will stay with us again and we shall do all possible to deserve your valued trust. --- It has been our great pleasure and privilege to have been of service to you and your lovely family. --- All of us earnestly look forward to welcoming you and your lovely family back. --- We are at your service, and we wish all of you well. --- Kind regards, --- The management of Somerset Bencoolen Singapore

    Dear Yee Ling, --- Greetings from Somerset Bencoolen Singapore. --- Thank you very much for sharing your review and for choosing to stay with us in our 9th level one bedroom Deluxe apartment. --- We are truly delighted to know tha… Show more

    Somerset Bencoolen Singapore
    31 August 2025
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  • Rahul

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review

    breakfast needs more veg options

    Property response:

    Dear rahul morarka, --- Greetings from Somerset Bencoolen Singapore. --- Thank you for taking the time to share your feedback. --- We are delighted to learn that you and your lovely family had an enjoyable and comfortable stay with us. --- We also appreciate your valuable comments regarding the breakfast. Please be assured that we will share your feedback with the management of the restaurant, which is a separate entity and a tenant in the property, so they can review their current breakfast offerings for improvements. --- We hope to have the pleasure of welcoming you and your lovely family back to stay with us again. --- We are at your service, and we wish all of you well. --- Kind regards, --- The management of Somerset Bencoolen Singapore

    Dear rahul morarka, --- Greetings from Somerset Bencoolen Singapore. --- Thank you for taking the time to share your feedback. --- We are delighted to learn that you and your lovely family had an enjoyable and comfortable stay wit… Show more

    Somerset Bencoolen Singapore
    31 August 2025
  • Annette

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review

    Great location. Lovely staff. Room had everything we needed

    Beds were extremely hard and uncomfortable. Hallway floors were swept on our fourth day there, and only because I asked for it to be done. Washing cost was absolutely extreme .. over $26AUD!! Breakfast very poor .. for the additional price we paid we expected a lot more variety, not almost the same every day with very little choice. Our next stop in Bali (Mercure) far outshone this place .. I would rate it as very poor

    Property response:

    Dear Annette, --- Greetings from Somerset Bencoolen Singapore. --- Thank you for sharing your valuable feedback with us. We are truly sorry to learn that certain aspects of your stay fell short of expectations. --- As a serviced residence rather than a hotel, our offerings differ and we understand that guests may have personal preferences for mattress support. Please be assured that our team would be glad to provide a mattress topper for guests who prefer a softer rest when approached. --- We have also noted your comments on breakfast and will share them with the management of the restaurant, which operates independently as a tenant in our property, so they may review their offerings for improvements. --- Despite these distractions, we are heartened to know that you appreciated the service from our team and that they made a positive difference to your stay. Your feedback is important to us and will help us improve. --- We wish you and your lovely family well. --- Kind regards, --- The management of Somerset Bencoolen Singapore

    Dear Annette, --- Greetings from Somerset Bencoolen Singapore. --- Thank you for sharing your valuable feedback with us. We are truly sorry to learn that certain aspects of your stay fell short of expectations. --- As a serviced … Show more

    Somerset Bencoolen Singapore
    30 August 2025
  • Zaid

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review
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  • 7.0 Good
    Suneet

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    Location

    Kitchen facilities

    Property response:

    Dear Suneet, --- Greetings from Somerset Bencoolen Singapore. ---- Thank you very much for taking the time to share your feedback following your recent stay with your lovely family. --- We are delighted to know that you appreciated our convenient location with easy accessibility to many eateries, amenities and various public transport options. ---- We have also taken note of your feedback regarding the kitchen facilities. Please allow us to share that our team would be glad to provide additional cutlery, crockery and cookware upon request to better cater to the needs of our guests. --- We sincerely appreciate your comments and we look forward to welcoming you and your family back to Somerset Bencoolen Singapore for another comfortable and enjoyable stay. ---- We are at your service, and we wish all of you back. --- Kind regards, --- The management of Somerset Bencoolen Singapore

    Dear Suneet, --- Greetings from Somerset Bencoolen Singapore. ---- Thank you very much for taking the time to share your feedback following your recent stay with your lovely family. --- We are delighted to know that you appreciated… Show more

    Somerset Bencoolen Singapore
    29 August 2025
  • Mukund

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    Locations, cleanliness

    Nothing

    Property response:

    Dear mukund, --- Greetings from Somerset Bencoolen Singapore. --- Thank you very much for your kind review of your recent stay with your lovely family. --- We are delighted to know that you enjoyed our convenient location in the Civic District with its close proximity to eateries, amenities and public transport options, as well as the cleanliness of our serviced residence. --- Your positive feedback means a great deal to us and we are pleased to know that you had a comfortable and enjoyable stay. --- All of us truly appreciate your support and we look forward to welcoming you and your lovely family back to Somerset Bencoolen Singapore for another pleasant experience. --- We are at your service, and we wish all of you well. --- Kind regards, --- The management of Somerset Bencoolen Singapore

    Dear mukund, --- Greetings from Somerset Bencoolen Singapore. --- Thank you very much for your kind review of your recent stay with your lovely family. --- We are delighted to know that you enjoyed our convenient location in the Ci… Show more

    Somerset Bencoolen Singapore
    29 August 2025
  • Sharan

    Reviewed: 28 August 2025 · Stayed in July 2025

    Verified review

    Good Connectivity with MRT and buses. Walking to certain places was also doable.

    No housekeeping on Sundays.

    Property response:

    Dear Sharan,-- Thank you very much for taking the time to share your feedback following your recent stay at Somerset Bencoolen Singapore.-- We are pleased to hear that you found our location convenient, with excellent connectivity to both the Mass Rapid Transit and bus services. It is also great to know that you were able to explore the area on foot with ease, as our central location is ideal for discovering many of Singapore’s attractions.-- We appreciate your note regarding the housekeeping service on Sundays. As part of our service schedule, housekeeping is provided six days a week, with Sundays set aside to allow our team a day of rest. However, we are always happy to assist with any additional housekeeping needs upon request, and we apologise if this was not clearly communicated during your stay.-- Thank you once again for choosing Somerset Bencoolen Singapore. We look forward to welcoming you back for another enjoyable stay.-- Warm regards, The management of Somerset Bencoolen Singapore

    Dear Sharan,-- Thank you very much for taking the time to share your feedback following your recent stay at Somerset Bencoolen Singapore.-- We are pleased to hear that you found our location convenient, with excellent connectivity to both… Show more

    Somerset Bencoolen Singapore
    28 August 2025
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  • Jeet

    Reviewed: 27 August 2025 · Stayed in July 2025

    Verified review

    The rooms were very nice and big compared to other hotels in Singapore and the location is also very good.

    The reception is slow and the restaurant does not have much options for Indian food.

    Property response:

    Dear Jeet, --- Greetings from Somerset Bencoolen Singapore. --- Thank you for taking the time to share your feedback with us. --- We are pleased to know that you and your family found our apartments spacious and comfortable, and that the convenient location near many eateries and various public transport options made it easy for you to explore our city state. --- At the same time, please accept our sincere apologies for the shortfall in our service regarding the readiness of the 04 apartments upon your arrival. Please allow us to assure you that our Housekeeping Manager will investigate this matter and counsel the team members concerned, in addition to engaging them in further training if required, to ensure this does not happen again. --- Despite this distraction, we are truly grateful for your kind words that you and your family still enjoyed your stay with us. We sincerely thank you for your graciousness and patience, and we look forward to welcoming all of you back for an even better experience at Somerset Bencoolen Singapore. --- We are at your service, and we wish you and your lovely family well. --- Kind regards, ---

    Dear Jeet, --- Greetings from Somerset Bencoolen Singapore. --- Thank you for taking the time to share your feedback with us. --- We are pleased to know that you and your family found our apartments spacious and comfortable, and t… Show more

    Somerset Bencoolen Singapore
    27 August 2025
  • Peter

    Reviewed: 27 August 2025 · Stayed in July 2025

    Verified review
  • Neil

    Reviewed: 27 August 2025 · Stayed in July 2025

    Verified review

    Location excellent for my needs, conveniently located with MRT station only 50 yards from property.

    Property response:

    Dear Neil,-- Thank you very much for taking the time to share your feedback following your recent stay at Somerset Bencoolen Singapore.-- We are delighted to hear that our location suited your needs so well and that you found the convenience of having the Mass Rapid Transit station just steps away to be beneficial during your stay. -- Our central location is something we are proud of, and it is always a pleasure to know it has added value to our guests' experiences.-- We truly appreciate your kind comments and thank you for choosing Somerset Bencoolen Singapore. We look forward to welcoming you and your partner back in the near future and providing you with another enjoyable and comfortable stay.-- Warm regards, The management of Somerset Bencoolen Singapore

    Dear Neil,-- Thank you very much for taking the time to share your feedback following your recent stay at Somerset Bencoolen Singapore.-- We are delighted to hear that our location suited your needs so well and that you found the convenie… Show more

    Somerset Bencoolen Singapore
    27 August 2025
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  • Geraldine

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review

    Property was very good and comfortable very clean

    No bins or mirrors in bedrooms. Mirror in lounge area and bathroom.

    Property response:

    Dear Geraldine,-- Thank you very much for sharing your recent experience at Somerset Bencoolen Singapore.-- We are truly pleased to hear that you had a very comfortable stay and that our location, directly across from the Mass Rapid Transit station, made it convenient for you to explore key areas such as Marina Bay.-- Your kind comments about the cleanliness and overall comfort of the property are greatly appreciated, and we are glad that these aspects contributed to a positive stay.-- At the same time, we thank you for your helpful feedback regarding the absence of bins and mirrors in the bedrooms. We understand how these details can affect convenience, and your observations have been shared with our team. as we are always looking for ways to enhance the guest experience. Thank you once again for choosing to stay with us. We hope to welcome you back to Somerset Bencoolen Singapore in the near future and provide you with an even more enjoyable visit.-- Warm regards, The management of Somerset Bencoolen Singapore

    Dear Geraldine,-- Thank you very much for sharing your recent experience at Somerset Bencoolen Singapore.-- We are truly pleased to hear that you had a very comfortable stay and that our location, directly across from the Mass Rapid Trans… Show more

    Somerset Bencoolen Singapore
    27 August 2025
  • Pranay

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    The place was amazing for the family

  • Shubham

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    Stayed in this hotel for 20 days for an assignment. The rooms are quite spacious. They have 1 BHK apartments with a small kitchenette and basic utensils and cutlery. Can’t cook much but food for basic bread toast, bowl meals. The service is good and housekeeping cleans the utensils everyday except Sunday. The roof top pool offers great view and also a small gym with basic machines and weights. There is a small kids play area as well. They have a laundromat washer and dryer but it costs around S$18 for one round. The best part of this hotel is the location, multiple bus stops, two MRT stations (Downtown Line Bencoolen and Circle Line Bras Basah) and 10 min walking distance from Singapore National Museum and Fort Canning Park. The property is a little aged and that is visible in the room and all facilities. The breakfast is very limited and basic. You can choose to skip breakfast at hotel and eat outside at nearby bakeries. Overall a decent play to stay if you are looking for longer stay in spacious rooms with basic kitchen facilities.

    Property is a bit aged and the washrooms and pool are seems like that

    Property response:

    Dear Shubham, --- Greetings from Somerset Bencoolen Singapore. --- Thank you for choosing to stay with your lovely partner in our 12th level one-bedroom Deluxe apartment and for sharing such a detailed review of your 20-night stay. --- We are delighted to know that you appreciated the spacious comfort of our serviced residence, the convenience of the kitchenette, our rooftop pool, gym and children play area as well as the excellent location in the Civic District with easy access to transport and cultural attractions. --- We are also very pleased that you recognised the service and daily housekeeping which contributed positively to your overall experience. --- At the same time, we sincerely thank you for your valuable feedback on the condition of the property including the washrooms and pool. Please be assured that your comments will be shared with the relevant parties for their review and consideration of improvements. --- We hope to have the pleasure of welcoming you and your lovely partner partner back for another enjoyable stay in the future. --- We are at your service, and we wish both of you well. --- Kind regards, --- The management of Somerset Bencoolen Singapore

    Dear Shubham, --- Greetings from Somerset Bencoolen Singapore. --- Thank you for choosing to stay with your lovely partner in our 12th level one-bedroom Deluxe apartment and for sharing such a detailed review of your 20-night stay. … Show more

    Somerset Bencoolen Singapore
    26 August 2025
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  • Karen

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    Roomy. Clean close to transport, staff friendly and helpful

    Property response:

    Dear Karen,-- Thank you very much for taking the time to share your feedback following your recent stay at Somerset Bencoolen Singapore.-- We are delighted to hear that you found your apartment spacious and clean, and that our convenient location near public transport added to the comfort of your stay. -- It is also heartening to know that our team made a positive impression with their friendliness and helpfulness. -- Your kind words will be shared with them, as they serve as a great encouragement to continue delivering warm and attentive service.-- It was a pleasure having you as our guest, and we hope to welcome you and your partner back to Somerset Bencoolen Singapore in the near future.-- Warm regards, The management of Somerset Bencoolen Singapore

    Dear Karen,-- Thank you very much for taking the time to share your feedback following your recent stay at Somerset Bencoolen Singapore.-- We are delighted to hear that you found your apartment spacious and clean, and that our convenient … Show more

    Somerset Bencoolen Singapore
    26 August 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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