Reviews of Grand Hotel Portoroz 4* superior – Terme & Wellness LifeClass 4 stars
Obala 33, 6320 Portorož, Slovenia
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewVery good location. The dinner and the breakfast was various and delicious. We could use all of the pools of the 6 hotels with our hotel card.
The parking service, we got a parking possibility near the Marina on a big grassy-stony place, no ccvt, no security, we can get there by a shuttle bus and come out with the help of a staff, sometimes it was very chaotic. The parking place was cc 20 minutes by foot from the Hotel. We didn't find the children pool which can be seen on the stock photos.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewComfort room, excellent swimming pools, good fitness, delicious food and kind staff
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Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewSpa and dining
It need renovation
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewIt was clean and the staff was nice, great location, in the center of everything and too noisy.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewRooms are spacious. Each has a balcony. On the first floor you have a sun deck with a little pool just to get wet an d from that a floor below are big pools and sauna. Connected to Riviera hotel (and its pool) throuh passage on 3rd floor. The beach is across the street. Room is cleaned every day. Plenty of food offers at a buffet. Staff is friendly. Only minus is a distant parking zone (shuttle drive available) and since the beach is near it can get loud at night if you have a sea view room.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe location was great and the swimming pool was spectacular 😍 The area for sunbathing and relax was also great.
The bed in our room was uncomfortable. Felt like sleeping on waterbed. My back was sore in the morning. The mattress needed an upgrade. The shower door was lacking an isolation at the bottom part which caused a leakage outside. The room smell of wet dog 🐕 .
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewMy family’s favorite place. Everything about this hotel is amazing. Helpful polite and kind staff, clean and tidy rooms, great food, swimming pools also great- thermal pools in Grand and pools with a sea water in Riviera. We have been visiting this same hotel since 2016.
Nothing to complain
Dear Mrs. Ivana. Thank you for your wonderful review. We are thrilled to hear that your family continues to choose our hotel year after year and that every aspect of your stay, from our attentive staff to the cleanliness of the rooms, the quality of our food, and the variety of our pools, has contributed to a consistently enjoyable experience. Your continued loyalty and kind words mean a great deal to us, and we look forward to welcoming you back for many more memorable stays. Best regards, Katja Boškin, Room division manager
Dear Mrs. Ivana. Thank you for your wonderful review. We are thrilled to hear that your family continues to choose our hotel year after year and that every aspect of your stay, from our attentive staff to the cleanliness of the rooms, the q… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe scrambled eggs at breakfast contained pieces of eggshell. The room had an unpleasant smell. Parking was inconvenient. The Kempinski is slightly more expensive but offers a higher standard — had we known, we would have chosen it instead, as overall it is not much pricier.
Dear guest. Thank you for sharing your honest impressions with us. We are truly sorry to hear about the issues you encountered, from the preparation of the scrambled eggs to the smell in your room and the inconvenience with parking. These do not reflect the standards we strive to uphold, and your remarks have been shared with the respective teams so that immediate improvements can be made. We also value your comparison with other options in the area, as it helps us to better understand expectations and work towards offering a service that is not only competitive but also consistently satisfying. We sincerely regret that we did not fully meet your expectations on this occasion and hope you may give us another opportunity in the future to provide you with the high-quality experience we are committed to delivering. Best regards, Katja Boškin, Room division manager
Dear guest. Thank you for sharing your honest impressions with us. We are truly sorry to hear about the issues you encountered, from the preparation of the scrambled eggs to the smell in your room and the inconvenience with parking. These d… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewNothing
Za novac koji smo platili( u trenutku kad smo ostavili cena je bila kao za hotel od 5 zvezdica), dobili smo jedan peskir u sobi 3 puta smo zvali da pitamo za jos jedan niko nije doneo. Kola se parkiraju u marini do kojih vozi kombi, koji naravno morate da cekate sigurno 10 minuta, u koji nam jos nisu dali da spakujemo kofere nego jedna osoba da ostane ispred hotela i ceka dok druga ode po kofer. Za taj novac usluga zaista katastrofalna
Dear guest. Thank you for sharing your detailed feedback. We are very sorry to hear that your experience did not meet your expectations and that you encountered issues with room amenities and the parking service. This is far from the standard of service we strive to provide, and your comments have been shared with the relevant teams to ensure improvements are made. We sincerely regret the inconvenience you experienced and appreciate your perspective, as it helps us identify areas where we must do better. Kind regards, Katja Boškin, Room division manager
Dear guest. Thank you for sharing your detailed feedback. We are very sorry to hear that your experience did not meet your expectations and that you encountered issues with room amenities and the parking service. This is far from the standa… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewLocation
Nothing special
Dear Mrs. Jelena. Thank you for your kind words. We’re glad you enjoyed the lovely atmosphere and our convenient location. We hope to welcome you back soon. Best regards, Katja Boškin, Room diviison manager
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in June 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewVse
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe hotel was great, comfortable and clean room, great view from the balcony to the sea. The beach was really close and you can find everything that you need (restaurants, bar, pharmacy) with a short walking distance. The breakfast was diverse and tasty, we really liked it
There are limited parking spaces, but the hotel proposed an alternate parking with a shuttle service It was a bit noisy outside, but we expected this staying so close to the beach area
Dear guest. Thank you for your kind and thoughtful feedback. We are pleased to hear that you found the hotel comfortable and clean, as providing a well-maintained and relaxing environment is one of our primary goals. We are also glad you enjoyed the sea view from your balcony, which we know is a highlight for many of our guests. Our location is designed to offer both convenience and easy access to local services, and it is rewarding to know that this contributed positively to your stay. It is also a pleasure to hear that you appreciated the variety and quality of our breakfast, as we strive to offer a fresh and satisfying start to the day. We acknowledge your remarks regarding parking and outdoor noise. While space is limited, we aim to support our guests with alternative solutions such as shuttle-accessible parking. As for the lively atmosphere, it is a characteristic of the beachside setting, though we understand it may affect comfort at times. Thank you once again for your valuable comments. We look forward to welcoming you again in the future. Best regards, Katja Boškin, Room division manager
Dear guest. Thank you for your kind and thoughtful feedback. We are pleased to hear that you found the hotel comfortable and clean, as providing a well-maintained and relaxing environment is one of our primary goals. We are also glad you en… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewNice and spacious rooms. Staff is very friendly, very good service. Good location and food.
Parking is not for free. We could use the swimming pool of a hotel next door, but we discovered that the 2nd day ourselves, at check in they did not tell us that.
Dear Mrs. Sarah. Thank you for your kind feedback. We are delighted to hear that you enjoyed the spacious rooms, friendly staff, good service, location, and food. We apologize for the lack of information about the swimming pool access during check-in. We strive to provide clear and helpful communication, and your comments will help us improve in this area. We also understand your concerns regarding parking fees and appreciate your understanding. We look forward to welcoming you again and providing an even better experience. Best regards, Katja Boškin, Room division manager
Dear Mrs. Sarah. Thank you for your kind feedback. We are delighted to hear that you enjoyed the spacious rooms, friendly staff, good service, location, and food. We apologize for the lack of information about the swimming pool access durin… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe hotel is next to the beach
The air conditioning system wasn’t enough good in the whole hotel and the the dinner used to be better in a four stars hotel
Dear guest. Thank you for your valuable feedback. We are glad you appreciated our beachfront location, as we aim to offer our guests the benefit of immediate access to the sea for a more enjoyable and relaxing stay. We regret to hear that the air conditioning did not meet your expectations. Providing a comfortable indoor climate is a priority for us, and we will carefully assess the system to ensure improvements are made where needed. Regarding dinner, we take your comments seriously and will review both quality and variety, as our goal is to offer a dining experience that reflects the standards of a four-star hotel. Best regards, Katja Boškin, Room division manager
Dear guest. Thank you for your valuable feedback. We are glad you appreciated our beachfront location, as we aim to offer our guests the benefit of immediate access to the sea for a more enjoyable and relaxing stay. We regret to hear that t… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe location was great, and the staff were very friendly and knowledgeable.
The hotel rooms need a complete overhaul. They are dated, tired and extremely run down. We were so disappointed with our rooms. I’ve included a few photos below - so unsightly. The breakfast was also not very good quality, there was lots of food from a quantity standpoint but it was very mass produced.
Dear Mr. Sandy. Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our great location and found our staff friendly and knowledgeable, as providing helpful and welcoming service is very important to us. We sincerely regret that the condition of the rooms did not meet your expectations. We understand how important a comfortable and well-maintained environment is, and please know that we are actively planning renovations to improve and modernize our accommodations. Regarding breakfast, we aim to offer a variety of quality options to satisfy all guests, and your comments will help us review and enhance our offerings. We appreciate your honesty and hope to have the opportunity to welcome you back in the future to provide a much-improved experience. Kind regards, Katja Boškin, Room division manager
Dear Mr. Sandy. Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our great location and found our staff friendly and knowledgeable, as providing helpful and welcoming service is very important t… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewClean rooms, nice staff, delicious meals, nice building.
Bad WiFi/ internet.
Dear Mrs. Barbara. Thank you for your feedback. We’re pleased to hear you enjoyed our clean rooms, friendly staff, delicious meals, and the charm of our building, as these are key aspects we focus on to ensure a pleasant stay. We apologize for the inconvenience caused by the WiFi issues. Providing reliable internet is important to us, and we are actively working to improve the connectivity for our guests. We appreciate your comments and look forward to welcoming you again soon. Best regards, Katja Boškin, Room division manager
Dear Mrs. Barbara. Thank you for your feedback. We’re pleased to hear you enjoyed our clean rooms, friendly staff, delicious meals, and the charm of our building, as these are key aspects we focus on to ensure a pleasant stay. We apologize … Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewFood OK, abundance of fruits,italian cudzine...
Missing outdoor swimming pool Dvígalo ne dela
Dear Mr. Pavel. Thank you for sharing your feedback. We’re glad you enjoyed the variety of food, especially the abundance of fresh fruits and Italian cuisine, as we aim to offer a satisfying dining experience. We apologize for the inconvenience caused by the absence of an outdoor swimming pool and the issue with the elevator. Guest comfort and convenience are very important to us, and we are addressing these concerns to improve future stays. We appreciate your understanding and hope to welcome you back. Kind regards, Katja Boškin, Room division manager
Dear Mr. Pavel. Thank you for sharing your feedback. We’re glad you enjoyed the variety of food, especially the abundance of fresh fruits and Italian cuisine, as we aim to offer a satisfying dining experience. We apologize for the inconveni… Show more
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewGood location, helpful and nice staff
Not enough elevators for the hotel. One was broken during the entire time of our stay. It was almost impossible to get down from our floor to the ground floor with stroller. Every time we call the elevator it was full of people from higher floors. Very bad experience.
Dear Mr. Filip. Thank you for your review and for highlighting our convenient location and the friendliness of our staff. We are truly pleased that these aspects contributed positively to your stay. We sincerely regret the inconvenience caused by the elevator situation during your visit. Your experience does not reflect the standard of comfort we aim to provide, especially for guests with strollers or mobility needs. Please be assured that your feedback has been shared with our technical team, and we are taking it seriously to avoid such situations in the future. We hope to welcome you again and offer you a more seamless and pleasant experience. Best regards, Katja Boškin, Room division manager
Dear Mr. Filip. Thank you for your review and for highlighting our convenient location and the friendliness of our staff. We are truly pleased that these aspects contributed positively to your stay. We sincerely regret the inconvenience cau… Show more