Reviews of Grand Hotel Primus - Terme Ptuj - Sava Hotels & Resorts 4 stars
Pot v Toplice 9, 2251 Ptuj, Slovenia
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewRoom was spacious, good bed and pillows, and had a lovely terrace. Kids loved the swimming pool! Breakfast was really good with lots of choice. There were lovely walking grounds around the property as well, especially if you have a pet.
Maybe needs a bit updating but other than that we enjoyed it!
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewHotel swimming pool
Dear Mr. Maurizio, We’re happy to hear you enjoyed our swimming pool — it’s always great to know our guests are able to relax and make the most of the facilities. We look forward to welcoming you again soon. Warm regards, Milena Mojzeš Destination executive Director
Dear Mr. Maurizio, We’re happy to hear you enjoyed our swimming pool — it’s always great to know our guests are able to relax and make the most of the facilities. We look forward to welcoming you again soon. Warm regards, Milena Mojzeš Dest… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewaquapark is for free if you’re guest. Food is nice. Parking is nice.
Guys from reception proposed me to compensate a cost for all the things below just to not publish this review, but tricked me as a result :) Noisy air conditioning and electricity box, kid couldn’t sleep. Reception guys didn’t care about this, but told us that they will fix it. They didn’t :( The aquapark has visible black mold and a strong smell of urine in entering area to the water slides. Rooms has to be renovated, indoor pool and outdoor pool near the hotel (cross road) are very old. You smell smoking of your neighbors on the balcony.
Dear Mr. Anton, Thank you for taking the time to share your detailed feedback. We’re glad to hear you appreciated the location, complimentary access to the aquapark, and the quality of our food and parking. We’re truly sorry to learn about the issues that affected your stay. We understand your comments regarding the room condition and pools, and we’re currently reviewing renovation plans to improve these areas. We also regret that the air conditioning and electrical noise disturbed your child’s sleep. We do our best to maintain a peaceful environment, and we’ll review this with our maintenance team. Regarding smoke on balconies, we’ll also be reinforcing our non-smoking policy more strictly. Your observations about the aquapark are concerning, and we’ve shared them with the cleaning and maintenance teams to ensure immediate action is taken. We take your comments about the reception team seriously. We never encourage or support inappropriate handling of guest feedback. The reception team informed our technical department about the issue and at the check-out the receptionist also tried to find a solution so by the end you received a reasonable discount due to the technical difficulties during your stay. Our reception also informed you about the given discount per e mail. We truly value all guest feedback, even when it’s critical, as it helps us improve. We’re sorry that your experience didn’t reflect the standard we aim to provide, and we hope for the opportunity to welcome you again and offer you a better experience. Kind regards, Milena Mojzeš Destination executive
Dear Mr. Anton, Thank you for taking the time to share your detailed feedback. We’re glad to hear you appreciated the location, complimentary access to the aquapark, and the quality of our food and parking. We’re truly sorry to learn about … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewaquapark is for free if you’re guest. Food is nice. Parking is nice.
Guys from reception proposed me to compensate a cost for all the things below just to not publish this review, but tricked me as a result :) Noisy air conditioning and electricity box, kid couldn’t sleep. Reception guys didn’t care about this, but told us that they will fix it. They didn’t :( The aquapark has visible black mold and a strong smell of urine in entering area to the water slides. Rooms has to be renovated, indoor pool and outdoor pool near the hotel (cross road) are very old. You smell smoking of your neighbors on the balcony.
Dear Mr. Anton, Thank you for taking the time to share your detailed feedback. We’re glad to hear you appreciated the location, complimentary access to the aquapark, and the quality of our food and parking. We’re truly sorry to learn about the issues that affected your stay. We understand your comments regarding the room condition and pools, and we’re currently reviewing renovation plans to improve these areas. We also regret that the air conditioning and electrical noise disturbed your child’s sleep. We do our best to maintain a peaceful environment, and we’ll review this with our maintenance team. Regarding smoke on balconies, we’ll also be reinforcing our non-smoking policy more strictly. Your observations about the aquapark are concerning, and we’ve shared them with the cleaning and maintenance teams to ensure immediate action is taken. We take your comments about the reception team seriously. We never encourage or support inappropriate handling of guest feedback. The reception team informed our technical department about the issue and at the check-out the receptionist also tried to find a solution so by the end you received a reasonable discount due to the technical difficulties during your stay. Our reception also informed you about the given discount per e mail. We truly value all guest feedback, even when it’s critical, as it helps us improve. We’re sorry that your experience didn’t reflect the standard we aim to provide, and we hope for the opportunity to welcome you again and offer you a better experience. Kind regards, Milena Mojzeš Destination executive
Dear Mr. Anton, Thank you for taking the time to share your detailed feedback. We’re glad to hear you appreciated the location, complimentary access to the aquapark, and the quality of our food and parking. We’re truly sorry to learn about … Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewPerfect place to relax, nice hotel, comfortable and clean, very good breakfast, excellent swimming pool and sauna facilities. I appreciate the availability of late check-out.
The water park across the street had just limited number of slides open (not all of them). The entrance to water park across the street should not be limited (at least for the hotel guests) to 2 entrances per day per person. I understand that it might be difficult to track "illegal entrance and forwarding of cards to other people" (there is a campground nearby so I assume the policy was taken after experiencing that some people violated the rules by handing over their entry cards to others who were not eligible for free entrance). However, you would not expect such limitations from 4 star hotel (making it inconvenient to guests with small kids who often run in and out of premises). Therefore be careful not to exceed the limited number of entrances per day, otherwise you would have to pay.
Dear Mrs. Anna, Thank you very much for your detailed and thoughtful review. We’re delighted to hear that you had a relaxing stay and enjoyed our comfortable and clean rooms, the excellent breakfast, and especially the swimming pool and sauna facilities. We’re also glad that the late check-out option added convenience to your stay. We appreciate your feedback regarding the water park across the street. You're right — the current entry policy was introduced to prevent misuse of access, especially during busy periods. However, we fully understand how this can be inconvenient, especially for families with young children. We are actively reviewing this policy to find a better balance between fair access control and guest comfort. Thank you again for your valuable insights and kind words about our hotel. We hope to welcome you back soon for another relaxing stay in beautiful Ptuj! Warm regards, Milena Mojzeš Destination executive
Dear Mrs. Anna, Thank you very much for your detailed and thoughtful review. We’re delighted to hear that you had a relaxing stay and enjoyed our comfortable and clean rooms, the excellent breakfast, and especially the swimming pool and sau… Show more
Reviewed: 12 August 2025 · Stayed in May 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGreat hotel and staff! The room was very spacious with a nice design and warm colours. The food was good with various selections. The parking area is big and secured.
Dear Guest, Thank you very much for your recent visit and kind words. We’re delighted to hear that you enjoyed the spacious room, design, and warm colours. It’s great to know you appreciated the food variety and our secure parking area as well. We truly value your feedback and hope to welcome you back for another wonderful stay soon. Kind regards, Milena Mojzeš Destination executive
Dear Guest, Thank you very much for your recent visit and kind words. We’re delighted to hear that you enjoyed the spacious room, design, and warm colours. It’s great to know you appreciated the food variety and our secure parking area as w… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewNo host at dinner and breakfast. It's hard to find a table yourself in a busy dining room. Charging a check-in fee (2.5eur person). Probably the only place on earth :/
Dear Mr. Gregor, Thank you for your feedback. We’re sorry to hear that some aspects of your experience didn’t meet your expectations. We appreciate you bringing up the dining room and check-in fee — your comments help us identify where we can improve. The check-in fee you mentioned is a standard tourist tax required by local regulations, but we understand it can be surprising. We do hope you’ll consider staying with us again and giving us the opportunity to provide a smoother experience. Kind regards, Milena Mojzeš Destination executive Director
Dear Mr. Gregor, Thank you for your feedback. We’re sorry to hear that some aspects of your experience didn’t meet your expectations. We appreciate you bringing up the dining room and check-in fee — your comments help us identify where we c… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewVery quiet and calm place.
There was practically no cleaning service of the room. I had to literally beg the reception by calling numerous times to get our towels changed, the liquid soap re-filled and toilet paper supplied. I would like to mention Maya, who did expeditiously the only one real cleaning of the room in our 7-day stay in the hotel (change of the bed sheets, hovering, emptying the dust bins, refilling the soap, change the towels). It would also be useful to have a hanger/dryer on the balcony to dry bathing suits/towels.
Dear Mrs. Mariya, Thank you for your detailed feedback. We're glad to hear you appreciated the peaceful atmosphere of our hotel, and we're especially grateful for your kind words about Maya — we’ll be sure to share your compliment with her. We sincerely apologize for the inconvenience you experienced with housekeeping during your stay. This is not the level of service we aim to provide, and we take your comments seriously. Your experience has been shared with our housekeeping team for immediate improvement. We also appreciate your suggestion about a balcony hanger for drying — it's a helpful idea we will certainly consider. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a much-improved stay. Warm regards, Milena Mojzeš Destination executive Director
Dear Mrs. Mariya, Thank you for your detailed feedback. We're glad to hear you appreciated the peaceful atmosphere of our hotel, and we're especially grateful for your kind words about Maya — we’ll be sure to share your compliment w… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewAccess to swimming pool in the hotel, more pools across the street with sauna, pools and aquapark. Our kids loved the slides! Breakfast and dinner were excellent - everyday the menu was different and all food was really tasty.
This is not about the hotel, but localization limits possibilities to see other parts of Slovenia.
Dear Guest, Thank you so much for your kind and detailed review. We’re delighted to hear that you and your family had a great time and especially that your kids enjoyed the slides and pools. It’s also wonderful to know that you appreciated the variety and quality of our breakfast and dinner offerings. We understand your point about the location and its impact on exploring other parts of Slovenia. While our hotel is ideal for a relaxing getaway and family fun, it might indeed require a bit more travel to reach other regions. We always strive to offer our guests a restful and convenient base, and we truly value your feedback as it helps future guests better plan their stay. We hope to welcome you back again soon—perhaps for another peaceful holiday or even as a starting point for exploring more of beautiful Slovenia! Warm regards, Milena Mojzeš Destination executive Director
Dear Guest, Thank you so much for your kind and detailed review. We’re delighted to hear that you and your family had a great time and especially that your kids enjoyed the slides and pools. It’s also wonderful to know that you appreciated … Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThis facility has it all! For grown-ups and children. The kids lived the aqua park, the food was very good and every day it was changed. The swimming pools at the hotel is heaven. And Ptuj is a small little gem!
Nothing
Dear Mrs. Susarah, Thank you so much for your wonderful review. We're thrilled to hear that your whole family had such a great time with us, from the aqua park and swimming pools to the delicious food. It's especially lovely to know the kids enjoyed themselves. We agree with you, Ptuj truly is a hidden gem, and we're so happy you had a chance to experience it. We hope to welcome you back again soon for another relaxing and fun stay. Warm regards, Milena Mojzeš Destination executive Director
Dear Mrs. Susarah, Thank you so much for your wonderful review. We're thrilled to hear that your whole family had such a great time with us, from the aqua park and swimming pools to the delicious food. It's especially lovely to know… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewTo expensive for this standard
Dear Mr. Marcin, Thank you for your feedback. We're sorry to hear that you felt the value did not fully meet your expectations. We continuously strive to offer a high level of service and comfort, and we take all comments seriously as we look for ways to improve. We appreciate your visit and hope to have the opportunity to welcome you again and provide a stay that better reflects the value you expect. Best regards, Milena Mojzeš Destination executive Director
Dear Mr. Marcin, Thank you for your feedback. We're sorry to hear that you felt the value did not fully meet your expectations. We continuously strive to offer a high level of service and comfort, and we take all comments seriously as w… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in April 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewPeaceful location near Ptuj. Good breakfast with a lot of choices.
Hotel needs some renovation... Garden around external pool needs some more attention.....
Dear guest, Thank you very much for taking the time to share your impressions. We’re delighted to hear you enjoyed our peaceful location near Ptuj and appreciated the variety offered at breakfast. We also truly value your constructive feedback regarding the condition of the hotel and the garden area around the outdoor pool. Your comments have been shared with the relevant departments, and we are already considering improvements in these areas to enhance the experience for all our guests. We hope to welcome you back in the future and provide you with an even better stay. Warm regards, Milena Mojzeš Destination executive Director
Dear guest, Thank you very much for taking the time to share your impressions. We’re delighted to hear you enjoyed our peaceful location near Ptuj and appreciated the variety offered at breakfast. We also truly value your constructive feedb… Show more