Hodnocení – Hotel Neptun - Terme & Wellness Lifeclass 4 hvězdiček

Dear Mr. Jan. Thank you for your kind feedback. We are delighted to hear that you had a thoroughly wonderful stay and enjoyed the attractions of Slovenia. It is our goal to provide an experience that allows guests to fully appreciate both our hospitality and the beauty of the region. We truly appreciate your comments and hope to welcome you back for another memorable visit. Best regards, Katja Boškin, Room division manager

Dear Mr. Jan. Thank you for your kind feedback. We are delighted to hear that you had a thoroughly wonderful stay and enjoyed the attractions of Slovenia. It is our goal to provide an experience that allows guests to fully appreciate both o… Zobrazit více

Dear Mr. Petr. Thank you for taking the time to share your wonderful feedback about your recent stay. We are thrilled you enjoyed our prime location, spacious sea-view rooms with balconies, and the extensive breakfast selection. It is particularly rewarding to hear that our complex exceeded your expectations and that you appreciated the beach facilities available just opposite our hotel. We sincerely appreciate your constructive note regarding the transparency of additional costs. You are absolutely right that this information should be clearer upfront, and we are currently reviewing how we communicate these details o ensure future guests have all the information they need when booking. Your satisfaction is incredibly important to us, and we hope to welcome you back soon for another exceptional stay by the sea. Best regards, Katja Boškin, Room division manager

Dear Mr. Petr. Thank you for taking the time to share your wonderful feedback about your recent stay. We are thrilled you enjoyed our prime location, spacious sea-view rooms with balconies, and the extensive breakfast selection. It is parti… Zobrazit více

Dear guest. Thank you for taking the time to share your experience with us. We're glad to know that you enjoyed the pool and food during your stay—these are two areas we strive to keep consistent and enjoyable for all our guests. We regret, however, that your experience with our reception team and the room key programming did not meet expectations. We understand how frustrating it must have been, especially when traveling with children and using a stroller. Your concerns regarding the accessibility and the repeated inconvenience are taken seriously, and we are reviewing both the technical issue with the key cards and the interaction at the front desk to ensure improvements are made. Guest comfort and safety are top priorities, and we appreciate your honest feedback as it helps us identify where we need to do better. We hope you’ll consider staying with us again, giving us the chance to provide a smoother and more enjoyable visit. Best regards, Katja Boškin, Room division manager

Dear guest. Thank you for taking the time to share your experience with us. We're glad to know that you enjoyed the pool and food during your stay—these are two areas we strive to keep consistent and enjoyable for all our guests. We reg… Zobrazit více

Dear Mr. Libor. Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We're glad to hear that you liked our location. However, we’re sorry to learn about the issues you encountered with parking and accessing your vehicle. We understand how important it is to have convenient access to your car, and we're sorry that our reception team did not provide the assistance you needed in this regard. We will address this concern with our staff to ensure that we improve our service and support in the future. We truly appreciate your feedback, as it helps us to enhance our guest experience. Thank you again for your stay, and we hope to have the opportunity to welcome you back. Best regards, Katja Boškin, Room division manager

Dear Mr. Libor. Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We're glad to hear that you liked our location. However, we’re sorry to learn about the issues you encountered with parking and … Zobrazit více

Dear Mrs. Petr. Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We’re delighted to hear that you enjoyed the breakfast and dinner, and that you found your room spacious, clean, and well-equipped with a balcony. We apologize for the issues you experienced with the scrambled eggs and parking. We understand how important it is to have convenient parking, and we’re sorry that you had to park so far from the hotel. We also regret that you didn’t receive adequate information when inquiring about reserving a parking spot in advance. Please be assured that we take your feedback seriously and will use it to make improvements. We hope to have the opportunity to provide a better experience on your next visit. Thank you once again for staying with us. We look forward to welcoming you back. Best regards, Katja Boškin, Room division manager

Dear Mrs. Petr. Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We’re delighted to hear that you enjoyed the breakfast and dinner, and that you found your room spacious, clean, and well-equipped w… Zobrazit více

Dear Mrs. Jana. Thank you for your feedback. We’re pleased to hear that you enjoyed the excellent breakfast. We’re sorry to learn that you felt the quality and price ratio did not meet your expectations. We value your input and will use it to evaluate our pricing and service to better meet our guests' needs. Thank you once again for your stay and feedback. We hope to have the opportunity to serve you better in the future. Best regards, Katja Boškin, Room division manager

Dear Mrs. Jana. Thank you for your feedback. We’re pleased to hear that you enjoyed the excellent breakfast. We’re sorry to learn that you felt the quality and price ratio did not meet your expectations. We value your input and will use it … Zobrazit více

Dear Mrs. Jana. Thank you for choosing to stay with us and for sharing your positive feedback. We are delighted to hear that you enjoyed our excellent breakfast and that everything met your expectations. Your satisfaction means a lot to us, and we look forward to welcoming you back for another pleasant stay. Best regards, Katja Boškin, Room division manager

Dear Mrs. Jana. Thank you for choosing to stay with us and for sharing your positive feedback. We are delighted to hear that you enjoyed our excellent breakfast and that everything met your expectations. Your satisfaction means a lot to us,… Zobrazit více

Dear guest. Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the ability to use the pool complexes of both hotels and enjoyed the beautiful views and our convenient location for exploring Piran. We regret to hear about the seaweed situation by the beach. We still hope you had a wonderful time and will come back. Best regards, Katja Boškin, Room division manager

Dear guest. Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the ability to use the pool complexes of both hotels and enjoyed the beautiful views and our convenient location for … Zobrazit více

Dear Mr. Pavel. Thank you for sharing your feedback regarding your recent stay with us. We're thrilled to hear about your positive experience with our staff. Their dedication to providing attentive and friendly service is essential to us, and it's heartening to know that they made a positive impression on you. We understand your concerns regarding the daily parking fees. We continuously evaluate our pricing to ensure it aligns with the services provided, but we sincerely apologize if it detracted from your overall experience. Regarding the charges for using the sauna in our wellness area, we aim to offer premium services that justify the cost. However, your feedback is valuable, and we will certainly consider it as we assess our amenities and pricing structures. We hope to have you back in the near future. Best regards, Katja Boškin, Room division manager

Dear Mr. Pavel. Thank you for sharing your feedback regarding your recent stay with us. We're thrilled to hear about your positive experience with our staff. Their dedication to providing attentive and friendly service is essential to u… Zobrazit více

Dear Mrs. Barbora. We truly appreciate you taking the time to share your feedback on your recent stay with us. It's wonderful to hear that our dedicated staff, proximity to the beach, and breakfast offerings contributed positively to your experience. Your kind words are a testament to our team's ongoing commitment to providing outstanding guest experiences. However, we are genuinely sorry to hear about your concerns regarding the distance of our parking and the additional fees. We understand the inconvenience this may have caused. Thank you once again for your invaluable feedback, and we look forward to welcoming you back on your next visit. Best regards, Katja Boškin, Room division manager

Dear Mrs. Barbora. We truly appreciate you taking the time to share your feedback on your recent stay with us. It's wonderful to hear that our dedicated staff, proximity to the beach, and breakfast offerings contributed positively to yo… Zobrazit více

Dear Mr. Petr. Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the view from our property. However, we deeply regret to hear about the issue with the smell in the bathroom. This is certainly not the standard of cleanliness and comfort we aim to provide our guests. We appreciate you bringing this to our attention, and please rest assured that we will address this issue promptly with our housekeeping team for immediate rectification. We hope that despite this issue, you had a pleasant stay overall and will consider giving us another chance to provide you with a better experience in the future. Best regards, Katja Boškin, Room division manager

Dear Mr. Petr. Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the view from our property. However, we deeply regret to hear about the issue with the smell in the bathroom. This is certainl… Zobrazit více

Dear Mrs. Lenka. Thank you for staying with us! It brings us immense joy to hear that you have enjoyed your time here and that our hotel has met your expectations. We strive to create a welcoming and comfortable environment for all our guests and knowing that you have had a wonderful experience, gives us satisfaction. We look forward to welcoming you back. Best regards, Katja Boškin, Room division manager

Dear Mrs. Lenka. Thank you for staying with us! It brings us immense joy to hear that you have enjoyed your time here and that our hotel has met your expectations. We strive to create a welcoming and comfortable environment for all our gues… Zobrazit více