There were steps everywhere and we had a pram. We booked a family room but there was no bath. The entertainment and some pools weren't open as the season hadn't started but I thought it should have by middle of June.

The food was good, and the restaurant staff were lovely. The room was spacious and clean.

Stayed in June 2025

Pool bar was closed on a Saturday. The rooms were outdated for the price

Good breakfast and friendly staff

Stayed in June 2025

Bteakfast is finishing at 10am. It eould be very good tomprolonge that to 11am

Stayed in May 2025

You have to rent a bathrobe for 6€. Even though you pay extra for dinner there’s no drink during dinner, not even something basic like water. You have to order drink and pay for it 0,33l of Coca Cola, Sprite etc. Rooms are a bit outdated.

Pool with thermal water is amazing (included in price). Breakfast is good too with many options.

Stayed in April 2025

Actually we did not stay in the hotel we booked but in "Grand Hotel Portoroz" because Neptun was closed during winter. So for the same price we got a double room (with breakfast included) in a better hotel.

Stayed in December 2024

Slow elevators, too little elevators for the number of rooms

A lot of good food, they have their own parking (with additional payment), good location, holiday decorations :)

Stayed in December 2024

The mattress was not good

Stayed in November 2024

Staff tends to start closure of breakfast/dinner before actual end of breakfast/dinner end time. For breakfast you can sit on any free table but for dinner you have your table as given by the staff. Though it maybe makes their work easier we were almost alone sitting at far end of restaurant with many completely empty tables close to window overlooking Portoroz promenada.

Hotel is part of several hotels located in Portorož and part of LifeClass. All hotels and facilities are well connected with hot tunnels. As guests of hotel Neptun we had access to two pool and spa areas in hotels Portorož and Slovenija but all guests have access to it without difference. Both pool and spa facilities are well kept, clean, with several pools with various facilities, rescue always present on pool. Staff in hotel is very nice, polite, helpful but not being annoying or bothersome. Someone might argue that selection of the dinner food could be better but actually it is quite enough to have more than decent meal. Each day fish and meat with several side dishes, pasta, soups, etc. We would recommend the hotel and for sure consider visiting again.

Stayed in July 2024

The older hotel, however it was very good "updated" to the modern requirements.

As expected, very good hotel with fantastic spa and rich breakfast, right near the beach.

Stayed in August 2024

We have been to the hotel a few times. Everything was ok. The water in the swimming pools could have been warmer.

Stayed in July 2024

Very nice hotel, if you like climbing up the stairs. Good breakfast, lovely room.

Stayed in July 2024

Its a bit old, confusing corridors since 3-4 hotels are merged.

Location and good wellness facilities

Stayed in July 2024

Lack of info provided by the staff in reception on arrival. Not easy to find the entrance to the hotel. Map of the whole complex required as the hotel is part of a group of six on the same site. No tea/coffee making facilities and not many bars/cafes on site.

Good location, very spacious room with a good view Excellent spa facilities. Breakfast good.

Stayed in July 2024

You have to pay for every drink at dinner, you cant even get a glass of water for free for the price of 22€ per person. You need to pay for parking 12€ a day, disabled persons also. The water in the swimming pool is warm, you cant cool down. The hotel has only one elevator and very confusing organisation

Very clean, great location, very big rooms. Friendly staff. Great breakfast.

Stayed in July 2024

Wifi was not working properly, not even after 2 complaints. Parking was cca. 2-3 km away from the hotel, if we needed our car, every time we must ask for transfer. It's true, that hotel is 100 m from the beach, but through many stairs or steep street, which can be hard for someone problematic in movement, especially can be hard in summer heat. The distance is misleading. Sunbeds and beach umbrella at the hotel's beach is with extra cost, not included in hotel's price.

Meal was fine and plenty, room was clean, staff is friendly.

Stayed in July 2024

WiFi connection in the room was really poor

All major areas of the hotel are highly functional, with outstanding staff support

Stayed in June 2024

In the beginning ìt was confusing to find my way around the different hotels through corridors, stairs, and elevators. For example, to find the different pools. But it wasn't too bad

Location, the views from the balcony, good breakfast, the access to swimming pools and wellness center.

Stayed in June 2024

- Wifi connection was terrible. I rarely could connect and in a short time I 've always lost connection.

-The room was clean and the bed was very comfortable. - We were on the 4th floor. The view was fabulous. - In the restaurant they have a wide selection of foods and the waiters were nice to us.

Stayed in July 2024

The hotel is not good value for money.

Location is perfect, breakfast was great.

Stayed in May 2024

very poor reception

Stayed in May 2024

Parking was a little cramped.

Hotel was in a great location. Breakfast was superb, with plenty of choice. Everything was clean, and the staff was amazing, very polite and accommodating.

Stayed in May 2024

Elevator out of order first day, Smelly persistent roomspray.

Friendly staff, good breakfast top location

Stayed in April 2024

The room was big and clean. Food delicius something for everyone. The beach was a 3 minut walk from the hotel. It was very good. Would visit again.

Stayed in March 2024

Parking is close however we had some trouble finding the entrance based on instructions from the receptionist. We would have appreciated a boiling kettle and one more heating unit or clotheshorse to be able to dry wet towels/bathrobes.

The room was very spacious, we appreciated the entrance with a lot of space for coats, shoes, empty luggage etc. The bed was king-size and comfortable. Excellent food, great location - we got everywhere we wanted on foot.

Stayed in December 2023