Reviews of Hotel Neptun - Terme & Wellness Lifeclass 4 stars
Obala 33, 6320 Portorož, Slovenia
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewSuper, we were accommodated in the Slovenija hotel.
Air condition
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewStuff
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewHonestly, nothing except Sea Spa.
Rooms are old fashion and very basic, hotel location is bad, coffe and food is a disaster. Nothing delicious in there.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThe food was good, and the restaurant staff were lovely. The room was spacious and clean.
There were steps everywhere and we had a pram. We booked a family room but there was no bath. The entertainment and some pools weren't open as the season hadn't started but I thought it should have by middle of June.
Dear Mrs. Catherine. Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the quality of the food and that our restaurant team made a positive impression. It's also great to know that you found your room comfortable, spacious, and clean. Regarding the family room, while many are designed with showers for space and practicality, we understand the preference for a bath when traveling with little ones so we are sorry for not meeting your expectations. Thank you once again for your valuable comments. We hope to have another opportunity to welcome you in the future under more favorable conditions. Best regards, Katja Boškin, Room division manager
Dear Mrs. Catherine. Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the quality of the food and that our restaurant team made a positive impression. It's also great to know that you found your ro… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewGood breakfast and friendly staff
Pool bar was closed on a Saturday. The rooms were outdated for the price
Dear guest. Thank you for your feedback. We are glad you enjoyed the breakfast and found our staff friendly, as these are key aspects of the experience we strive to provide. We apologize for the pool bar being closed on Saturday and understand how this may have affected your stay. Regarding the rooms, we appreciate your input and will take it into consideration as we plan future updates to ensure better value and comfort for our guests. Best regards, Katja Boškin, Room division manager
Dear guest. Thank you for your feedback. We are glad you enjoyed the breakfast and found our staff friendly, as these are key aspects of the experience we strive to provide. We apologize for the pool bar being closed on Saturday and underst… Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewBteakfast is finishing at 10am. It eould be very good tomprolonge that to 11am
Dear guest. Thank you for your feedback regarding our breakfast hours. We're sorry to hear the 10:00 AM finish time didn’t meet your preferences. Unfortunately, our current breakfast schedule is fixed due to operational needs, but we truly appreciate you sharing your thoughts with us. We hope you still enjoyed your stay overall and that we may welcome you back in the future. Best regards, Katja Boškin, Room division manager
Dear guest. Thank you for your feedback regarding our breakfast hours. We're sorry to hear the 10:00 AM finish time didn’t meet your preferences. Unfortunately, our current breakfast schedule is fixed due to operational needs, but we tr… Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewLocation and wellness facilities are amazing
Oldschool, but okay for the price
Dear Ms. Barbara, Thank you so much for your lovely feedback! We’re truly happy to hear that you adore the area and that the location and our wellness facilities left such a positive impression. It was a pleasure having you with us, and we hope to welcome you back soon for another relaxing getaway. Warm regards, Katja Boškin, Room division manager
Dear Ms. Barbara, Thank you so much for your lovely feedback! We’re truly happy to hear that you adore the area and that the location and our wellness facilities left such a positive impression. It was a pleasure having you with us, and w… Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewPool with thermal water is amazing (included in price). Breakfast is good too with many options.
You have to rent a bathrobe for 6€. Even though you pay extra for dinner there’s no drink during dinner, not even something basic like water. You have to order drink and pay for it 0,33l of Coca Cola, Sprite etc. Rooms are a bit outdated.
Dear Mr. Omar, Thank you for your feedback! We’re glad you enjoyed the thermal pool and breakfast. Regarding your comments, please note that additional charges for bathrobe rentals and drinks during dinner are mentioned during the reservation process to ensure clarity. We appreciate your input and hope to welcome you back soon. Best regards, Katja Boškin, Room division manager
Dear Mr. Omar, Thank you for your feedback! We’re glad you enjoyed the thermal pool and breakfast. Regarding your comments, please note that additional charges for bathrobe rentals and drinks during dinner are mentioned during the reserva… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in December 2024
Verified reviewReviewed: 12 February 2025 · Stayed in December 2024
Verified reviewActually we did not stay in the hotel we booked but in "Grand Hotel Portoroz" because Neptun was closed during winter. So for the same price we got a double room (with breakfast included) in a better hotel.
Dear Mrs. Monica. Thank you for sharing your experience with us! We're delighted we could offer you an upgraded stay at Grand Hotel Portorož. It's wonderful to hear you appreciated the value of receiving a double room with breakfast at the same price - providing excellent alternatives for our guests is always our priority when unexpected changes occur. We hope you enjoyed the facilities and service at Grand Hotel Portorož, and that this unexpected upgrade made your stay even more special. It would be our pleasure to welcome you back to any of our properties in the future! Best regards, Katja Boškin, Room division manager
Dear Mrs. Monica. Thank you for sharing your experience with us! We're delighted we could offer you an upgraded stay at Grand Hotel Portorož. It's wonderful to hear you appreciated the value of receiving a double room with breakfast… Show more
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified reviewReviewed: 7 January 2025 · Stayed in January 2025
Verified reviewReviewed: 23 December 2024 · Stayed in December 2024
Verified reviewThe excellent choice we made. The best I would say was the staff. Everyone is so professional; people here know how to do their work. Sometimes, when you stay in these more prominent branded hotels, the staff acts confused; this hotel was the case here. I loved every communication I had in the hotel. Genuine welcome, a genuine smile makes one feel cosy and warm. Breakfast included a few extra vegan products, like ajvar or humus; I know the buffet was probably based on supply and demand, but there were few of us there. Also, plant milk was available, but one needs to ask; again, no problem at all, but if you do not ask, you do not know whether it is available. The swimming pool and mineral salts in the swimming pool were excellent. I did not plan this, but it healed my inflamed joint and carpal tunnel. Thanks for this. :) And location, I mean, not much to say except that we made an excellent choice and cannot wait to return. We liked it so much that we also invited my parents to join us over the weekend. They loved it, too, and they are already planning when to come again. Cafe Central is also great.
The only point, Maurish's sauna did not work. Two other saunas did not work. So, all together, three saunas did not work, and we paid for a sauna package. Finish sauna, as usual, is the best; it worked :) Let's hope all the saunas work well now, as we will be coming again. :)
Reviewed: 8 December 2024 · Stayed in November 2024
Verified reviewReviewed: 2 December 2024 · Stayed in December 2024
Verified reviewReviewed: 1 December 2024 · Stayed in December 2024
Verified reviewA lot of good food, they have their own parking (with additional payment), good location, holiday decorations :)
Slow elevators, too little elevators for the number of rooms