Reviews of Operna klet Ljubljana 3 stars

Everything! Spacious and beautiful place, comfortable, in amazing location, with coffee maker and complimentary coffee, and the stuff, who contacted us through message, was really nice and helpful!

The location is near the city center and rooms are renovated.

The customer service is practically non-existent. Before our arrival, I wrote to request a crib for our baby, as advertised on their page, but never received a reply. I then called their phone number, and they told me they would check with the cleaning staff, yet I didn’t hear back for hours. I tried calling several more times, but nobody ever answered. Only late in the evening I received a WhatsApp message saying the crib was not available because I should have requested it earlier, despite the fact that I had already done so before our arrival. After pointing this out, I received no further response. On top of that, all rooms are located underground and it became very hot at night.

Easy check in. Clean.

Nice room in the center of the city, clean bathroom. The breakfast was delicious.

Hotel Location in the city center and it was easy to have accsess every things. Room was big and the design was beutifual.

Humiditi in the room was very high and there were no air conditioner in the room. During the 4day stay nobody came to clean the room .when inter the room every were full of spider web. The shower darin was clogged and the water drained very slowly. The water heater is was very small and the hot water ran out quickly. We try to cantact maneger few times but she did not even care and we got not respance.

breakfast minimal, location excellent

The parking option listed in booking is misleading, the hotel has no parking, it is only possible to use public or private parking spaces near the hotel. The rooms are in the basement of the building.

Location

Rooms are in basement level. Not good ventilation.

Very small breakfast choice , however it was enjoyable

The rooms were far too hot and the air conditioning unit was blowing hot air and wouldn’t adjust to cold air. Then the unit got full of water and wouldn’t work. We arrived on the Saturday and the restaurant was closed (except for breakfast) on the Saturday and Sunday , don’t know why as it should’ve been open.

Close proximity to the airport. Quiet neighborhood. Away from the city bonus.

Grout lines in the bathroom could use a little attending to, but other than that, the place was in great shape very friendly staff

The location was great. Close enough to everything but far enough from the hustle and bustle. The airco in the room worked well.

The room was damp, smelled like moist and mold (there was actually mold on the walls). The shower had enough warm water for about 3 minutes. On top of that, the literal ceiling brick stones kept falling down. The whole room was covered in red grit. You could hear it falling. Furthermore the room was dirty when we arrived. There was hair everywhere, the towels had stains and crumbs on the floor.

The location was great. We only had breakfast. We expressed our desire for butter and honey. We got marmalade and butter. Cappuccino and tea were excellent, as well as probably homemade bread. We didn't know the woman who worked, but she is a cook, but a waiter, but a cleaner.

The bathroom was dirty, the towels were on the floor, the trash was probably from the guests before. We found a lot of hair in the bed. There was someone's hair on one of the beds. We were able to remove the hair from the bedding, which probably hadn't been changed. We slept dressed, because the bed was suspiciously clean. There is dust on the floor, especially in the corner. We were too tired to ask for another room. Maybe we wouldn't even get one

Very good position and place. Staff very kind during the breakfast.

My bed, in the bunk beds, was so dirty with the piece of the build. Nobody arrived for clean and change the staffs.

Architecture, nice furniture, comfortable beds, good location. Room with plenty of space

Check out time too early (10 AM). I had some doubts about the procedures for receiving keys and identifying the room. Despite receiving instructions (including photos), I did not find the instructions very clear regarding this. I noticed that the rooms in this facility have names and are identified more by name than by number (I do not know if this is common in Ljubljana) and this made me lose some time in identifying the room and the place where the keys would be. It was later resolved.

The rooms were very clean and spacious, as was the bathroom. Fridge in the room. Big TV. The breakfast was very good. Parking was under the shopping centre, about 1 minute walk. The river is in 5 minutes.

It would have been better if I had been given clear information about where to park the car so that I did not have to find out on arrival. The radiator temperature control was missing, it was not possible to lower its temperature and the room was quite warm.