Reviews of Apartmanovy dom Familia Smokovec 3 stars

There was ample space for two adults in a larger 31 m² studio. Clean apartment. Free, assigned parking. The Wi-Fi signal was strong throughout, and there’s plenty of storage and hanging space. The bathroom radiator was useful for drying towels, and the water pressure was excellent. Check-in and check-out were smooth and efficient.

The shower hose had no holder, which made showering quite awkward. The loud noise from the stream at night made earplugs useful, since closing the windows quickly made the room feel stuffy. This was the first apartment I’d stayed in that didn’t provide basic staples like salt and sugar - now standard in most short-term rentals - a surprising omission. The kitchen also had a limited selection of pots and pans (I would suggest to bring your own knife, too), and without an extractor fan above the hob, cooking odors tend to linger. Using the microwave will likely produce fewer cooking smells than using the hob, I suppose. The lighting felt odd: despite many overhead lamps, the room still was quite dark.

Our stay was completely ruined by the administrator. Upon check-in, the payment was not properly taken, and later we received threatening messages after we had already left and were in another country. This is absolutely unacceptable and unprofessional behavior from the staff. On top of that, our reservation was manually canceled the next day after we checked out, clearly to avoid paying a small commission to Booking. Such dishonest and disrespectful actions left us with a very negative impression, completely spoiling our mood and our visit to this city. I strongly do not recommend this hotel.

Our stay was completely ruined by the administrator. Upon check-in, the payment was not properly taken, and later we received threatening messages after we had already left and were in another country. This is absolutely unacceptable and unprofessional behavior from the staff. On top of that, our reservation was manually canceled the next day after we checked out, clearly to avoid paying a small commission to Booking. Such dishonest and disrespectful actions left us with a very negative impression, completely spoiling our mood and our visit to this city. I strongly do not recommend this hotel.

The mattresses were uncomfortable

The property was really nice although we had to ask for the room to be changed as we had book for a family and the first apartment we were given was very small.

Some apartment are small compared to others

super lovely room with a comfy bed and a nice terrace, great staff, roofed parking lot for guests. Brilliant!

I think a shower - instead of a bath - would’ve been a nice touch, other than this, perfect

Cleaninless, friendly staff like always

N/A

Great wellness. The hotel is 10 mins by walk from center.

Service a prijemnost

Good stay for 2 nights. Very clean and spacious apartment. Nice view from the bed, very relaxing. All necessities provided. Staff very helpful😊

Apartment was a bit cold after all day freezing in mountains you expect heated room, but staff provided heater☝🏻Also wellness was a bit colder in relaxing area.

The location was amazing, very easy to get to by car and very close to public transportation and also to walk on foot to the center. What we really appreciated was the covered parking spaces - so when it snowed our car stayed clean and ready to go, and that is one of the best advantages compared to other places in High Tatras! Thanks for the nice experience! :)

Kind staff, clean well-equipped apartman, great price, very good wellness department

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Very central location, property was heated which was a nice touch during the cold. Rooms were spacious and the kitchenette was a nice addition.

Good location, comfortable bed, nice view from the window.