Reviews of Grand Hotel**** Bachledka Strachan 4 stars
Bachledova Dolina 695, 05955 Ždiar, Slovakia
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe hotel is like in Swiss. The view is superb, room is TOP, I preferred a room at higher floor but it was OK. Everything is at superlative.
NA
Hello, Thank you for your kind words. We are very pleased that you appreciated the view, the room, and the overall standard of our hotel. We will do our best to make you feel special during your next visit. Best regards, Helenka Grichová
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewAbsolutely beautiful hotel , every detail, I loved the decor . great spa, great location
Nothing
Hello, Thank you for your kind words and lovely review. We are very pleased that you appreciated the decor, our spa, and the hotel's exceptional location. Your satisfaction is our greatest reward and motivation. We look forward to seeing you again. Best regards, Helenka Grichová
Hello, Thank you for your kind words and lovely review. We are very pleased that you appreciated the decor, our spa, and the hotel's exceptional location. Your satisfaction is our greatest reward and motivation. We look forward to seei… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in May 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewLocation, wellness
No cleaning over 2 nights, super noisy doors and neighbours, No Airconditions, you have to keep the windows open while there is no mosquito net. Parking place was awesome
Hello, Thank you very much for your feedback. We are glad that you appreciated our location, wellness and convenient parking. We are sorry that you experienced inconveniences related to heat and noise during your stay. We do not currently have air conditioning, but we are considering improvements that would increase comfort during hot days. We plan to gradually add insect screens to all rooms. Your feedback is important to us and helps us improve our services. We hope that you will give us another opportunity to welcome you again. Best regards Helenka Grichová
Hello, Thank you very much for your feedback. We are glad that you appreciated our location, wellness and convenient parking. We are sorry that you experienced inconveniences related to heat and noise during your stay. We do not currently h… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewSuper
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewexcellent breakfast 10 min walk to the main high street
Hello, Thank you for your kind and concise review! We are glad that you enjoyed our breakfast and that you liked the location of the hotel. We hope that you will find your way to us again and enjoy your stay to the fullest. Best regards Helenka Grichová
Hello, Thank you for your kind and concise review! We are glad that you enjoyed our breakfast and that you liked the location of the hotel. We hope that you will find your way to us again and enjoy your stay to the fullest. Best regards … Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewReviewed: 1 March 2025 · Stayed in March 2025
Verified reviewThe property is very nice, great facilities, food was good, very cozy, we really enjoyed the pool and spa area. The ski conditions were not good during our stay but on better conditions the location is very convenient for skiing.
For what we paid, the value didn’t match. Upon arrival, and because we booked through booking.com, we did not get the ski passes included with our stay. In addition, 30 euro per night per pet was charged for two small hypoallergenic dogs. English was a problem for some of the staff and, in general, the staff was not very friendly towards us… instead we felt like we weren’t very welcome as foreigners staying at the resort. Some of the cleaning crew didn’t want to clean our room even though the dogs were crated. The wellness only opens from 15h which we felt could be a bit earlier to accommodate those who don’t want to ski all day. All things considered we feel we receive better value at the ski resorts we usually book in the Swiss Alps
Hello Travis, Thank you for your detailed feedback. We’re glad to hear that you enjoyed our facilities, cozy atmosphere, and the pool & spa area. It’s unfortunate that ski conditions weren’t ideal during your stay, but we appreciate your acknowledgment of our convenient location for skiing. We’re truly sorry that certain aspects of your experience didn’t meet expectations. The ski pass policy for third-party bookings is something we always try to communicate clearly, and we regret any confusion regarding this. Regarding the pet fee, we aim to maintain a pet-friendly environment while ensuring the comfort of all guests. However, we understand that additional charges can impact the perceived value. We sincerely apologize if you felt unwelcome during your stay—this is certainly not the experience we want for any of our guests. Your comments about staff interactions and language barriers are taken seriously, and we will review them internally to improve our service. Additionally, we will consider your suggestion about earlier wellness hours to better accommodate different guest preferences. We appreciate your honest comparison to other ski resorts, and while we regret that we didn’t fully meet your expectations, we hope you might consider giving us another chance in the future. Safe travels, and thank you for staying with us. Sincerely Helenka Grichová
Hello Travis, Thank you for your detailed feedback. We’re glad to hear that you enjoyed our facilities, cozy atmosphere, and the pool & spa area. It’s unfortunate that ski conditions weren’t ideal during your stay, but we appreciate you… Show more
Reviewed: 4 February 2025 · Stayed in January 2025
Verified reviewVery authentic, cosy, friendly staff.
Hello, Thank you for your beautiful feedback! 😊 We are glad that you found exactly what you needed with us. An authentic atmosphere and friendly staff are a priority for us, which is why we are very pleased with your words. We hope you will visit us again soon! Sincerely, Helenka Grichová
Hello, Thank you for your beautiful feedback! 😊 We are glad that you found exactly what you needed with us. An authentic atmosphere and friendly staff are a priority for us, which is why we are very pleased with your words. We hope you will… Show more
Reviewed: 2 February 2025 · Stayed in January 2025
Verified reviewLocation
None
Hello, Thank you for the beautiful review! We are pleased that you were satisfied. We hope to see you again soon! Sincerely, Helenka Grichová
Reviewed: 18 January 2025 · Stayed in January 2025
Verified reviewI stayed at Hotel Bachledka Strachan with my girlfriend for four days, and it turned out to be an amazing ski trip. The location couldn’t have been better—it’s directly next to the ski lift, which made our time on the slopes so much easier and more enjoyable. We were able to maximize our time skiing without the hassle of long walks or drives, which was perfect. A true highlight of our stay was the hotel’s wellness area. After an exciting day on the slopes, we loved relaxing in the saunas, swimming in the pool, and unwinding in the salt cave. The unique room with swings was also a nice addition that enhanced the peaceful atmosphere. We spent a lot of time there and appreciated the thoughtfulness in the design and overall ambiance. The hotel staff were exceptional—always friendly, helpful, and genuinely welcoming. They even signed us up for their rewards club, which was a thoughtful bonus. We felt well taken care of throughout our stay, and their attentiveness really contributed to making our experience even more memorable. We chose a larger room for an additional fee, and it was worth it. The spacious layout and the balcony with a breathtaking view of the ski slope added so much to our experience. I would recommend upgrading to a larger room, as it made our stay even more enjoyable. One charming and unique feature of the hotel is their signature spirit, Strachanovica, which added a special local flavor to the experience. We also ordered dinner to our room one evening, which was a very pleasant experience. The food was beautifully presented, and dining in the comfort of our room felt like a real treat. While the surcharge for room service felt a little high, considering how much we ordered and how many of the hotel’s services we used during our stay, I was pleasantly surprised by how reasonable the final bill was.
A few minor improvements could be made. I was surprised that a 4-star hotel didn’t provide toothbrushes and toothpaste in the room, although we could purchase them at reception. The slippers were of low quality, as both pairs tore during our stay. We booked through Booking, so we missed the free ski passes advertised on the hotel’s website. Next time, we’ll book directly. The parking lot was small but sufficient, and we appreciated the free electric car charging. Breakfast was delicious with plenty of options, but we had to grab the cutlery and napkins a few times as not all tables were fully set.
Reviewed: 16 January 2025 · Stayed in January 2025
Verified reviewThe location great, next to the ski lifts. The wellness area is beyond imagination, really beautiful and complex. Very kind and helpful staff, and the buffet has a wide and delicious selection of food. I sincerely recommend it to everyone.
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Hello Natalia, Thank you for your beautiful review! We are glad that you enjoyed our great location, wellness and gastronomy. We are very pleased with your words and motivate our entire team. We hope to welcome you back to us soon! Sincerely, Helenka Grichová
Hello Natalia, Thank you for your beautiful review! We are glad that you enjoyed our great location, wellness and gastronomy. We are very pleased with your words and motivate our entire team. We hope to welcome you back to us soon! Sincere… Show more
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 December 2024 · Stayed in November 2024
Verified reviewThis hotel has an absolutely lovely deco - we loved all the design!
The bedroom was a bit small & difficult to walk around the bed. The spa was gorgeous but from a certain time (I think 5pm?) it was compulsory to be naked there. This is a very unusual and bizarre requirement, which was very off putting & rather disrespectful - not everyone is naturally comfortable with it (some of us had ie breast cancer & the unpleasant consequences) & the welcome command displayed at the spa entrance “get out of your comfort zone” seems a bit rude! - we chose the hotel exactly for quite the opposite experience - to get in a comfort zone & enjoy luxury- not to get stressed & be told how to/ or not to enjoy our time … we would be quite happy with this to be optional but compulsory nakedness is a bit of a fascist approach to relaxation. Disappointing.
Hello, Thank you for your feedback and praise for the design of the hotel, we really appreciate it. At the same time, we are sorry that your wellness experience was not as expected. We understand that the obligation to be without a swimsuit can be uncomfortable for some guests. This policy is based on the traditional concept of wellness in certain regions, but we fully understand that it may not suit everyone. Your comments on the awareness and communication of this rule are important to us. We will take them into account to provide a better explanation and choice for guests who prefer a different form of relaxation. We hope you will give us a chance to correct your impression on your next visit. Sincerely, Helenka Grichová
Hello, Thank you for your feedback and praise for the design of the hotel, we really appreciate it. At the same time, we are sorry that your wellness experience was not as expected. We understand that the obligation to be without a swimsui… Show more
Reviewed: 26 November 2024 · Stayed in November 2024
Verified reviewGreat service, friendly staff, very good spa and great food!
No possibility to watch Netflix or other streaming on TV
Reviewed: 23 November 2024 · Stayed in November 2024
Verified review