Reviews of Chata Zemra
Priehrada 254, 972 26 Nitrianske Rudno, Slovakia
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Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewReviewed: 27 August 2024 · Stayed in August 2024
Verified reviewReviewed: 28 July 2024 · Stayed in July 2024
Verified reviewIt’s spacious, very well equipped kitchen, and a small swimming pool to splash in on a hot day. The kids loved it and didn’t want to leave. They particularly liked the pool, the decorations of the house and set up of the house making it perfect for hide and seek
To walk into the garden you have to walk all around the house
Reviewed: 1 July 2024 · Stayed in July 2024
Verified reviewLocation and garden.
Unable to use the swimming pool because the water was green and dirty.No TV service at all.CCTV camera pointed straight in to the pool area.Big privacy issue when using swimming pool !CCTV cameras not mentioned in property description at all!Very squeaky beds and floors on the top floor.
We are sorry that your experience did not meet your expectations and we understand your frustration. We were not informed of the pool issue before your arrival, but as soon as we became aware of it, we resolved it the very next day. Additionally, a refund was offered to you for this inconvenience. Regarding the camera, we want to assure you that it is oriented only towards the pool for safety reasons, to protect our guests. We understand that this might raise privacy concerns, and we will make sure to communicate this better in the future. As for the floor noise, given that the chalet is made of wood, it is unfortunately possible for the floor to creak when walked on. We are aware that this can be bothersome and are working on solutions to minimize these inconveniences. We take your feedback very seriously and are doing everything we can to improve our services. We hope to have the opportunity to welcome you again and provide you with a much better experience.
We are sorry that your experience did not meet your expectations and we understand your frustration. We were not informed of the pool issue before your arrival, but as soon as we became aware of it, we resolved it the very next day. Additio… Show more
Reviewed: 28 February 2024 · Stayed in February 2024
Verified reviewReviewed: 17 February 2024 · Stayed in December 2023
Verified review