Reviews of Sheraton Bratislava Hotel 5 stars
Pribinova 12, 81109 Bratislava, Slovakia
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Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewExceptionally helpful staff , marek , Eduard , Tomáš , Tobias ( sorry I don't remember the spellings ) , super comfy bed , great buffet ...
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewExcellent sized rooms, great location, good breakfast. They offer sauteed vegetables at breakfast which I loved.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewEverything was excellent except some minors.
Floor and bathroom fittings were scratched and shower glass was leaking.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewAmazing stay
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in June 2025
Verified reviewIts location
Nothing
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewCleanness of the room
Nothing in particular
Dear Andrea, thank you for your review! We're glad to hear you were satisfied with the cleanliness of your room. If there's anything we can do to make your next stay even more enjoyable, we'd love to hear from you. Looking forward to welcoming you back soon! Warm regards, Hotel Management
Dear Andrea, thank you for your review! We're glad to hear you were satisfied with the cleanliness of your room. If there's anything we can do to make your next stay even more enjoyable, we'd love to hear from you. Looking for… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewI was truly disappointed with my stay. It started with an €80 deposit – which I wouldn’t mind if the room had a stocked minibar. To my surprise, there was no minibar at all. So why the deposit? I ordered room service and was shocked not only by the overpriced and bland food, but especially by a serious health concern. I clearly stated I have a strong gluten intolerance and asked them to be careful. Yet they brought me a full basket of gluten bread. This kind of mistake is absolutely unacceptable in a 5-star hotel. To make matters worse, no one came to collect the tray after I finished eating. I had to leave it on the balcony so it wouldn’t smell in the room overnight. Overall, poor service and inattentive staff. Sadly, not the quality or care you expect from a hotel of this category.
Dear Marek, First of all, I would like to thank you for staying with us and for taking the time to share your feedback about your recent stay. Thank you for your fair scores on our location or facilities, much appreciated! I am mainly concerned about the rest of your feedback, and I am truly sorry, we have not met your expectations. As for the guarantee payment, it is meant for possible consumption in any of the hotel outlets or other similar incidentals, having the possibility to charge the bill to your room's master bill. However, if the guest doesn't agree to provide a guarantee, this is also perfectly fine, and consumption in the outlets can be paid directly. I will check your situation with the reception team to ensure the options were communicated to avoid any misunderstandings. My main concern was about the dietary intolerance issue you mentioned. Our team keeps a record of your order, mentioning you have made a second call after your initial order to add the information about the lactose intolerance. This was communicated with the a la carte chef and also the server on duty, who confirmed the order. Unfortunately, there is no record on our side on gluten-free diet preference, mentioned in your review. Menu items ordered are normally acceptable for both of these diets, the only difference would be the bread provided with each order as a standard serving. We will unfortunately not be able to verify the phone call on your order you have made but will again review the procedure, so we were 100% sure with any of our guests, the order was is as per their preference. At this moment, please accept my apologies for any inconvenience. Please let us know directly, if we can be of any further assistance. We would like to ensure your experience with any of your future stays was a superb one and would like to offer you special attention. Sincerely, Hotel Management Team
Dear Marek, First of all, I would like to thank you for staying with us and for taking the time to share your feedback about your recent stay. Thank you for your fair scores on our location or facilities, much appreciated! I am mainly conce… Show more
Reviewed: 17 June 2025 · Stayed in May 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewThe location of the hotel is perfect for a trip to the mall or Parndorf, but even for a walk to the city centre. Our room was very clean and nicely decorated. Every member of the staff spoke English quite well. The club lounge is quite an experience as well.
In our opinion the breakfast selection is not a wide enough variety for a five star hotel. We wanted to see more vegetables and freshly cut fruits, and also we think that there should be a more inclusive breakfast for every preference (vegetarian, vegan, diabetic).
Dear guest, thank you for your kind words and detailed feedback. We’re delighted you enjoyed our convenient location, clean and nicely decorated rooms, and the experience in our club lounge. We appreciate your comments regarding the breakfast selection and your suggestions for more variety and inclusivity. Your input is very valuable to us as we continually strive to enhance our guests’ experience. We hope to welcome you back soon for another great stay at Sheraton Bratislava. Warm regards, Hotel Management
Dear guest, thank you for your kind words and detailed feedback. We’re delighted you enjoyed our convenient location, clean and nicely decorated rooms, and the experience in our club lounge. We appreciate your comments regarding the breakf… Show more
Reviewed: 6 June 2025 · Stayed in April 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewThe pool was not included in the price.
Dear guest, thank you for your feedback. We're glad you took the time to share your experience. We understand that access to the pool not being included may have been disappointing, and we appreciate your input. We'll be sure to pass this along as we continuously look for ways to enhance our guest experience. We hope to welcome you back to Sheraton Bratislava in the future! Warm regards, Hotel Management
Dear guest, thank you for your feedback. We're glad you took the time to share your experience. We understand that access to the pool not being included may have been disappointing, and we appreciate your input. We'll be sure to pas… Show more