Reviews of ubytovanie OPÁL
130 Komenského, 943 01 Štúrovo, Slovakia
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 May 2024 · Stayed in April 2024
Verified reviewgarden and the free parking
We booked for 5 persons, they gave us a room for 4 persons in an annex of the house that probably was a storage buiding. The pictures are miss leading. In the bathroom was a very bad odour probably coming from the sewer. The bed sheets are old and the beds are some kind of sofas (without mattreses). The floor was dirty, probably not cleaned this spring. My expectations were low, but they still dissappointed.
Dear Mr. Dragos. Thank you for your review and we are sorry that you were not completely satisfied. But I would like to put some things in your description into reality: - You could not order an apartment for five people, because we do not have such an apartment. We have available one four-person one-room apartment and three other two-room apartments for a maximum of 6,7,8 people. You did not ask for another bed in the order, and when I welcomed you, you personally confirmed that the apartment was prepared according to the order. - We get different reviews about our beds. Someone prefers a hard and someone a soft bed. The rule is that the first night after the bed at home is uncomfortable for everyone, even in luxury hotels. You ordered an apartment for one night. - If there is unpleasant air in the bathroom, it can be solved by simply filling the siphon with water. When I showed you how to operate the water heater during the welcome, there was no smell from the sewage system. Otherwise, I would fix it immediately. We have high-quality siphons in the apartment, but if something like this happens, we can solve it with a simple phone call, I'll come and fix it. - We do not have paid staff to clean the apartments. My wife and I clean everything. It is true that we do not provide new bed linen after each guest, but after each guest the bed linen is changed to clean and washed. And I am convinced that even luxury hotels do it in a similar way. The floor was vacuumed and washed before your arrival. Dear Mr. Dragos, immediately after your arrival, your three children started playing in the trampoline and running around the garden and the apartment. My wife and I will not allow ourselves not to clean, but this too can be solved with a simple phone call and not a harsh review. Dear Mr. Dragoš, you used our accommodation for about 15 hours before your next trip. But with your not quite correct review, you intentionally damaged our long-term work. My wife and I wish you and your family good health and that you are surrounded by kind and welcoming people. Zoltán and Kinga
Dear Mr. Dragos. Thank you for your review and we are sorry that you were not completely satisfied. But I would like to put some things in your description into reality: - You could not order an apartment for five people, because we do not … Show more
Reviewed: 17 August 2023 · Stayed in August 2023
Verified reviewPrivate parking and private garden area for safe play for the kids. Good size bedrooms.
Not social area to sit down in apartment, only dining table in one of the bedroom that in evening kids went sleep to and we didn’t had any place to sit down and relax a bit.