Reviews of Pestana Sao Tome 5 stars
Avenida Marginal 12 de Julho, CP851 São Tomé, São Tomé and Príncipe
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Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe staff so friendly
It doesn’t match a 5* hotel at all it need to be maximum 3* and the rooms toilets needs a full renovation asap
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewLocation maybe
Not worth the money it’s 3 starts not 5
Reviewed: 3 August 2025 · Stayed in May 2025
Verified reviewGood place to start and finish our trip in San Tome. Nice swimming pool and great food
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewDa client manager.
Do chefe dos empregados do restaurante
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewLocation
Good hotel considering the options around
Dear Mr. Fadel, On behalf of our entire team at Pestana São Tomé, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana São Tomé. Best regards, The Team at Pestana São Tomé
Dear Mr. Fadel, On behalf of our entire team at Pestana São Tomé, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate ou… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewBreakfast, Location and Facilities
Not all staff members were great...but the majority were!
Dear Mrs. Vitor, On behalf of our entire team at Pestana São Tomé, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. Best regards, The Team at Pestana São Tomé
Dear Mrs. Vitor, On behalf of our entire team at Pestana São Tomé, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate o… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewThe location is very good, close to the city center. Beds are comfy and cleaning staff did a very good job + in general the hitel staff is very nice and welcoming
Hotel looks outdated. Food was average, under expectations, both breakfast and dinner buffet. Internet was OK-ish, overall on Sao Tome island is bad. For basic staff should be fine, but if you upload or download big files you'll run into issues
Dear Mr. Cristian , On behalf of our entire team at Pestana São Tomé, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. Best regards, The Team at Pestana São Tomé
Dear Mr. Cristian , On behalf of our entire team at Pestana São Tomé, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continue improving our service and anticipate our Gue… Show more
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewExcellent and friendly service, English-speaking and with a smile. I'm going to return in a few days ..
Dear Mr. Neil, On behalf of the entire team at Pestana São Tomé, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana São Tomé
Dear Mr. Neil, On behalf of the entire team at Pestana São Tomé, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. … Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewCleanliness. Room was very spacious and comfy. Facilities, in general.
The food was not as diverse and you would expect from a Pestana Hotel. Drinks very expensive.
Dear Mr. Ana Silva, On behalf of the entire team at Pestana São Tomé, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana São Tomé
Dear Mr. Ana Silva, On behalf of the entire team at Pestana São Tomé, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memo… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewI had a great stay at Pestana São Tomé. The pool was amazing, perfect for relaxing with a beautiful view. The bed was very comfortable, ensuring a good night’s sleep. The staff were kind and welcoming, making the experience even better. The breakfast was okay, but there’s room for improvement. The hotel is in town, so you can walk if you like. There is also a very nice restaurant nearby called Pirata, which serves excellent food. It is a beachfront hotel, but not ideal for swimming since it is surrounded by rocks. However, if you’re adventurous 💪, you might find a way through! From the hotel, I could see a sandy beach where the local São Tomé people were swimming. Overall, it was a nice stay, and I would still recommend it
My only small complaint is about the TV channels—there weren’t many choices, and no news channels, which was a bit disappointing since I like to watch TV.
Dear Mr. Emmanuella, On behalf of the entire team at Pestana São Tomé, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana São Tomé
Dear Mr. Emmanuella, On behalf of the entire team at Pestana São Tomé, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful mem… Show more
Reviewed: 14 March 2025 · Stayed in February 2025
Verified reviewThe staff were amazing and super friendly with excellent service and nothing was too much for them to do for me. I am very satisfied.
Everything was great
Dear Mr. Cliff, On behalf of our entire team at Pestana São Tomé, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana São Tomé. Best regards, The Team at Pestana São Tomé
Dear Mr. Cliff, On behalf of our entire team at Pestana São Tomé, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate ou… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewGood location
Didn’t take Mastercard. They should specify this
Dear Mrs. Francis, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana São Tomé for your stay. Kind regards,
Dear Mrs. Francis, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of … Show more
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewA nice and quiet place a little bit out of the center (20min walk). It has its own beach and infinity pool. Breakfast is scrumptious and they do a good job offering a transfer to the airport and keeping your luggage stored for example if you decide to visit Principe. On our last day we were offered a late check-out for no extra cost which we appreciated very much. Very friendly and helpful english speaking staff. We will definitely visit again.
Nothing major to complain about.
Dear Mr. Nicoletta, On behalf of our entire team at Pestana São Tomé, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana São Tomé. Best regards, The Team at Pestana São Tomé
Dear Mr. Nicoletta, On behalf of our entire team at Pestana São Tomé, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipa… Show more