Reviews of Ezulwini Guest House

We have not had incorrect bookings from Booking.com and are quite surprised at what other hosts/guests at other establishments allege. It is sad that you chose to remain anonymous as this could have assisted us and Booking.com to follow up and duly apologise for the oversight.

We have not had incorrect bookings from Booking.com and are quite surprised at what other hosts/guests at other establishments allege. It is sad that you chose to remain anonymous as this could have assisted us and Booking.com to follow… Show more

Our sincere apologies for the Wi-Fi reception you experienced. We do have fibre, and our router can handle 35 devices at a time, uncapped and unthrottled, however depending on the guest usage and the number of devices each guest connects at the same time, there can be buffering. There are signal extenders throughout the establishment that serve to enhance signal quality. Kindly accept our apologies.

Our sincere apologies for the Wi-Fi reception you experienced. We do have fibre, and our router can handle 35 devices at a time, uncapped and unthrottled, however depending on the guest usage and the number of devices each guest connects at… Show more

Exactly, you booked a couple of hours BEFORE you arrived, and our channel manager showed your booking as a "double booking" when we updated our booking calendar, unfortunately and the other guest arrived before your 11:30 pm arrival. Kindly note our check-in times on the Booking.com website. It was the weekend of the international Bushfire Festival and ALL accommodation establishments in Eswatini were fully booked. Next time when you travel internationally, do the sensible thing and book well in advance to avoid disappointment. Try NOT to book AFTER you arrive in a foreign country. Sincerely, Management.

Exactly, you booked a couple of hours BEFORE you arrived, and our channel manager showed your booking as a "double booking" when we updated our booking calendar, unfortunately and the other guest arrived before your 11:30 pm arriv… Show more

It is so UNFORTUNATE that you rated us so low DESPITE your coming in late way after check-in time, you didn't NOT CONFIRM YOUR ARRIVAL, nor did you pay online as you were supposed to. YOU failed to switch on the aircon plug RIGHT next to the bed as our security person instruct you to. You continuously asked for cutlery, and for a bottle of wine well AFTER 23:00 hrs. Your card did NOT work at our POS machine when you checked in, we even sent our staff member with you to the card machine at the nearby filling station the next day where it AGAIN did not work, neither at the bank ATM until our staff members told you to go into the bank. Some free advice, when you travel, kindly ask your bank to unlock your credit-debit cards for international travel and usage BEFORE you travel. Finally, you had booked a room with a double bed, we changed your room to 2 x single beds to allow you greater comfort. So, despite our efforts, the thanks we get is by a low score. We do however wish you well in your future travels hoping that you understand the difference between hotels, motels, lodges, guest houses, bed and breakfasts and other accommodation establishments.

It is so UNFORTUNATE that you rated us so low DESPITE your coming in late way after check-in time, you didn't NOT CONFIRM YOUR ARRIVAL, nor did you pay online as you were supposed to. YOU failed to switch on the aircon plug RIGHT next t… Show more

You unfortunately did not mention that we offered you an option of 2 rooms the day you arrived (one day-earlier), a bigger room with a queen-size bed and, because you wanted a room to share with your friend, you opted for a twin room with TWO 3/4 beds. In fact, if you check, you actually booked a smaller room with a double bed on Booking.com. As for the road, we are not sure why you raise this issue as YOU made the booking, where our location is clearly stated on the website. In fact, we are only 1 km walking distance from the main national arterial road. Nonetheless, thank you for your score (poor as it is) and we wish you safe travels back home.

You unfortunately did not mention that we offered you an option of 2 rooms the day you arrived (one day-earlier), a bigger room with a queen-size bed and, because you wanted a room to share with your friend, you opted for a twin room with T… Show more

Thank you for your reply. We apologise for the room you were allocated. Due to your late booking, you chose and were allocated the room without a kitchenette, however you could have requested the staff to wash whatever you need to have washed as the main kitchen was right around the corner. Although most of our rooms have kitchenette facilities, we are not a self-catering facility.

Thank you for your reply. We apologise for the room you were allocated. Due to your late booking, you chose and were allocated the room without a kitchenette, however you could have requested the staff to wash whatever you need to have wash… Show more