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Reviews of Neptune Villas

533 Chalk Sound Dr., 00000 Five Cays Settlement, Turks & Caicos Islands

#1 of 2 hotels in Five Cays Settlement

Guests' Choice

Review Score

Based on 445 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    8.5

  • Facilities

    8.8

  • Staff

    9.1

  • Value for money

    8.8

  • Free Wifi

    10.0

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Showing 1 - 25

  • Reviewed: September 8, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Villa with Chalk Sound View
    • Stayed 6 nights
    • Submitted from a mobile device

    Location

    Stayed in September 2025

  • Reviewed: September 8, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    The facilities, the food, the staff

    Stayed in September 2025

  • Reviewed: September 3, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Villa with Chalk Sound View
    • Stayed 1 night
    • Submitted from a mobile device

    This place definitely exceeded my expectations (perfect for a budget/family friendly stay)

    Stayed in August 2025

  • Reviewed: August 31, 2025

    8.0
    A tropical paradise but…
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    10 days after our check out, “only” when I asked to return the deposit, they claimed that we should have broke the coffee machine (who actually we haven’t used), why they don’t advise me on the same day? Why they didn’t return automatically the deposit after 24h? After some few emails they returned partially the deposit.

    It is located in a tropical paradise, the villas are totally furnished and very comfortable, you have a fully functional kitchen a living room and two spacious bedrooms with bathrooms. You have at a walking distance two of the best beaches of the island. The restaurant is a breathtaking terrace in front of the ocean, priced but good.

    Stayed in August 2025

  • Reviewed: August 7, 2025

    9.0
    Nice, spacious villas
    • Leisure trip
    • Couple
    • One-Bedroom Villa Partial Water View
    • Stayed 3 nights

    Las Brisas doing delivery akin to room service would have been great. Additionally, the streaming apps on the TV were difficult to engage with leaving only regular cable as the options.

    Loved that the property was largely secluded and that the villa was spacious. The plunge pool was really great also along with the hammock and multiple decks. The beach was just a few minutes away providing another change of setting and Las Brisas did the trick for breakfast, lunch, and dinner.

    Stayed in August 2025

  • Reviewed: August 4, 2025

    10
    Amazing villa
    • Leisure trip
    • Couple
    • Villa with Chalk Sound View
    • Stayed 5 nights
    • Submitted from a mobile device

    Everything perfect

    Stayed in July 2025

  • Reviewed: July 31, 2025

    10
    Neptune Villas did not disappoint and exceeded our expectations!
    • Leisure trip
    • Couple
    • Villa with Chalk Sound View
    • Stayed 3 nights

    We chose Neptune Villas for it's location away from the tourist zone. So, Las Brisas was the only "nice" restaurant for everyone staying in Taylor and Sapodilla bays. Very busy. The staff were overwhelmed, wait times on food and service were long.

    Villa 5 gets 5 stars! Perfect for a couple with unobstructed view of Chalk Sound, private pool, comfy bed, strong wifi, cold A/C, hot water. Not one complaint - we had everything we needed and it was very clean. Washer and dryer were a bonus. Great privacy. I could live there all year long. Easy walk to Sapodilla Bay across the street and Taylor Bay just a 3 min drive away. The colors of Chalk Sound were mesmerizing. Don't miss the pontoon tour with Adler - he's hilarious. Liz (manager), Silver (waitstaff) and Rachel (the owner) were kind and sweet!

    Stayed in July 2025

  • Reviewed: July 27, 2025

    10
    Piece of paradise
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa with Chalk Sound View
    • Stayed 7 nights

    What an amazing place! We cannot wait to come back! Friendly staff, great accommodations, incredible view from our own terrace with a private small pool, the most beautiful beach just a short walk away, what else can we ask for? The place had fully equipped kitchen, and a laundry. Daily maid service was very helpful. There are kayaks and paddle boards to use in the Sound. Highly recommend it.

    Stayed in July 2025

  • Reviewed: July 21, 2025

    10
    Excellent villa. Great location and views
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa Partial Water View
    • Stayed 5 nights
    • Submitted from a mobile device

    Little bit of a distance from Grace Bay. I recommend having a rental car if you stay here.

    Access to ocean and the bay. Very clean with several water activities.

    Stayed in July 2025

  • Reviewed: July 20, 2025

    10
    Perfect beach across the street.
    • Leisure trip
    • Family with young children
    • Three-Bedroom Villa
    • Stayed 3 nights
    • Submitted from a mobile device

    Far from Grace Bay

    Loved the large size of the villa. Loved the beach across the street.

    Stayed in July 2025

  • Reviewed: July 18, 2025

    10
    Rachael was wonderful and has the most accommodating staff. Everyone was super friendly!!
    • Leisure trip
    • Couple
    • Villa with Chalk Sound View
    • Stayed 6 nights
    • Submitted from a mobile device

    There was nothing to not like

    The location and the beautiful view of chalk sound!!

    Stayed in July 2025

  • Reviewed: July 7, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Villa Partial Water View
    • Stayed 1 night
    • Submitted from a mobile device

    Only that I didn't spend more time. Would have liked to do the Chalk Sound tour and visit more of the local beaches.

    Setting, view from balcony and hammock, rustic, quiet

    Stayed in July 2025

  • Reviewed: July 6, 2025

    10
    Great place to relax and enjoy the beach and the lagoon.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa Partial Water View
    • Stayed 4 nights
    • Submitted from a mobile device

    Proximity to the beach, lagoon views, private pool, tall ceilings.

    Stayed in July 2025

  • Reviewed: July 6, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Three-Bedroom Villa
    • Stayed 6 nights
    • Submitted from a mobile device

    We had no AC in our bedroom and in the dining room either as both AC units were not working. The master bedroom AC got changed the next day, and the dining room AC got repaired as well. The dishwasher did not work, but the technician gor it working the next day.as well. One Sink Lavatory faucet was not working, but they fixed it the next day.

    The owner and staff are very nice and responded quickly to the issues.

    Stayed in May 2025

  • Reviewed: June 5, 2025

    9.0
    Yes to a future booking
    • Leisure trip
    • Couple
    • One-Bedroom Villa Partial Water View
    • Stayed 1 night
    • Submitted from a mobile device

    Didn't like the check-out experience as the person checking us out was a bit rude because we were asking questions about the damage deposit and if they would have a staff member to come to the house to ensure there was no damages before we left. However, the staff member did realize she was a bit rude and she began being polite. All staff should display good customer service and ensure guests that there are no charges to the room without a check-out walk around in the rooms. Other than that we enjoyed our stay and will definitely return in the future with a longer stay.

    I was very impressed with the room with a private pool, a few minutes walk to the beach was nice. The facilities were very clean and friendly staff.

    Stayed in May 2025

  • Reviewed: June 2, 2025

    10
    Great time away from home.
    • Leisure trip
    • Couple
    • One-Bedroom Villa Partial Water View
    • Stayed 4 nights
    • Submitted from a mobile device

    Some of the rental equipment was pretty used, but overall useful.

    Great proximity to the beach and sound.

    Stayed in May 2025

  • Reviewed: June 1, 2025

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Villa with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    Great facilities, location, and staff. Kayaks and paddleboards were included, and the pontoon tour was well worth the price. Overall a great place!

    Stayed in May 2025

  • Reviewed: May 31, 2025

    10
    All perfect
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa Partial Water View
    • Stayed 4 nights
    • Submitted from a mobile device

    None

    The views

    Stayed in May 2025

  • Reviewed: May 27, 2025

    8.0
    Would love to return!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa with Chalk Sound View
    • Stayed 4 nights
    • Submitted from a mobile device

    Minor things here: On-site restaurant could be a little slow at times. The bathtub wouldn’t seal so it was hard for our small kids to bathe. The twin beds are very high making it hard for our small kids to use and concerning if they were to roll out.

    Clean, great location, comfortable!

    Stayed in May 2025

  • Reviewed: May 21, 2025

    8.0
    It was ok, rooms were nice, well kept but the restaurant on site was annoying.
    • Leisure trip
    • Couple
    • Villa with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    The restaurant doesn’t charge to your room, the food was very expensive and if you needed someone there was rarely someone at the office.

    Liked the villas and the location was close Airport which was important, a beautiful beach nearby and quiet waters on the sound side.

    Stayed in April 2025

  • Reviewed: May 21, 2025

    9.0
    excellent romantic and peaceful vacation with amazing views
    • Leisure trip
    • Couple
    • Villa with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    1. on the sound beach there is trash, cans behind the loungers by the vegetation. this should be cleaned up. 2. the location (but it’s not the hotel’s fault) outside looks desolate and unsafe. when our taxi dropped us off we were very worried after the drive from the airport to there. On one hand we loved the fact that it was away from the busy area but we didn’t have a car so despite the fact we had a fully equipped kitchen with all tools for cooking, there is no grocery store and no way to get any food nearby unless you rent a car and find a supermarket somewhere.

    beautiful villas, spacious, comfortable, the private pool is outstanding! great restaurant onsite. staff everywhere is really awesome and customer service oriented. we specifically enjoyed the free use of kayaks. The onsite beach on the sound with shade and beach loungers is beautiful . the beach on the ocean with the bars and chairs umbrellas for rent is also amazing!

    Stayed in May 2025

  • Reviewed: May 14, 2025

    9.0
    We enjoyed or stay and will definitely book again
    • Leisure trip
    • Couple
    • Villa with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was awesome just that one issue with the lady on the patio doing laundry.

    Only issue was that there was a lady washing on the side patio

    Stayed in May 2025

  • Reviewed: May 9, 2025

    9.0
    Wonderful Experience
    • Leisure trip
    • Couple
    • Villa with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    N/A

    Absolutely a perfect place to stay. Villas are individually decorated. We loved ours. Spacious and beautiful. An attached private mini pool to one of the three terraces, Sun beds and a hammock made our days. Amazing staff. All were kind, knowledgeable and friendly. Las Brisas Restaurant is beautiful and food is delicious. The owner of the restaurant Rachel such a hospitable, fun and polite person. She is very easy to like. Location is great. A few minutes walk to the private beach but other beaches are five minutes drive away. Renting a car is handy. I can't wait to go back again. I've already missed it.

    Stayed in May 2025

  • Reviewed: May 5, 2025

    10
    Accomdation was comfortable and perfect for families. The pool at each villa was awesome.
    • Leisure trip
    • Group
    • Villa with Garden View
    • Stayed 7 nights
    • Submitted from a mobile device

    None

    Convenient and perfect for families

    Stayed in April 2025

Showing 1 - 25

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