Reviews of Alexandra Resort - All Inclusive 4 stars

The room was big and clean. The food was good for an all inclusive. The beach is gorgeous

The service was poor - they literally frown on your face especially if you require something out of the ordinary like Virgin drinks. I can count maybe 2 people who smiled for the duration we were there The property and rooms are very dated. Nothing is modern or upscale about it - the sister resort Blue Haven is smaller but definitely more up scale. However the beach at Blue Haven is small and shallow and not really a beach So many minor issues such as missing staff at the coffee bar in the morning, towels running out by 5 pm, tons of miscommunication such as one staff member telling you something that contradicts another, loungers by the pool were broken and mismatched, the pool was always dirty with leaves and bugs, etc

The location on Grace Bay, the beach truly is amazing

I’m afraid the property is really dated, certainly not 4*. Our room was really tired and dark, seems all the other rooms on the property had a make over and ours did not. The curtains were filthy and the doors all had finger marks on them. The property itself was just lacklustre. There is nothing wow about it. Even the sunbeds and tables had cobwebs under them. the sunbeds cushions were all old. The staff we found to be very unhelpful. Even a simple request like help with a reservation at Blu Haven was too much to ask as their online system kept showing as not available. I ended up calling them myself. The team on the beach who did the daily games were engaging but the rest of the resort staff need more training in hospitality. The cocktails were far too sweet, we don’t drink beer, I ended up having Prosecco most of the holiday and my husband had nothing. What a waste for AI. The food was our biggest disappointment. Other than Black Rock which we managed to reserve twice thankfully, was the best. Jerk chicken from Irie at Lunch was really good but not something I could have on repeat everyday. It was just average. Azu was not good. We chose to go offsite for more most dinners to get more of a better setting. We found Infinity at Grace Bay Club, Barbetta next door, Coco Nistro and Da Conch shack all far superior to the hotel. So disappointed in the whole All Inclusive experience given how much we paid.

Loved the room beach and staff

Didn’t like the food

Small, quiet, clean, water was spectacular

Restaurants hard to get into, some closed on some days

The selection of food & quality was great. The coffee was less than acceptable.

The quality of coffee / espresso could be better. The transportation cost from airport to the resort for our family of ten was $160. And return to airport was $150 USD. The resort could cold of provided an airport shuttle.

The location was amazing. The staff was VERY accommodating and friendly. The bed was comfortable. The shower pressure was perfect. Everything was clean and overall I would return again and again.

The rooms air conditioning wasn't great. Kinda hot at night

Staff is really nice, especially MaryChris!

Minor issues with AC

Staff were very attentive. Rooms were adequate and well kept up by staff. Wonderful beach, scuba, snorkeling, etc.

Some venues food/service was terrific, some not so good. A ton of staff, but very weedy in some places... Wish there were more beach and pool chairs.

Everything was wonderful. The staff were amazing. Room clean and neat… 10/10 recommend

Nothing

The Alexandra offered the most beautiful beach I have ever visited. Grace bay boasts calm turquoise water and white sand beaches. The property is beautifully maintained and the food was on point. The highlight of this trip was the staff. We would not have had the time we had without Tash, Lettuce, Kimron and Skyer. We will 100% be back here to visit.

Loved the location, beach area and the ability to walk to the coral reef and snorkel. We liked the variety of restaurants, and the smoothie bar was very convenient. The drinks were tasty. The rooms were spacious and had a beautiful view of the ocean. The entertainment staff did a great job getting guests involved in activities.

Although we loved the variety of the restaurants the food quality was not consistent. One day the shrimp would be cooked perfect the next day it would be over cooked. Some items were out of stock each time we went (ex. creme brulee and scallops). Also, the reservation process was not clearly explained it would have been helpful to know the importance of resv days in advance. We were disappointed shuttle to/from the airport was not included.

Gave our room away at check i n. very disappointing since I had called many many times beforehand and very inconvenient to change rooms after one night, especially on a very special day. Upon checkout to charges on my bill that was not mine.

Loved being able to use both Alexandra resort and its sister resort Blue Haven.

Beautiful property, not too big so easy to walk around. We are a family of four with young adult kids. We had the 2 bedroom 2.5 bath and it was perfect. Staff was amazing at every turn.

Only slight negative is getting a beach chair. There were towels on every chair early AM. But we were able to go late afternoon and get chairs.

Beautiful room and location.

Food was average but typical for all inclusive. Drinks were ok.

Beach, ocean, food were all excellent! Not crowded. Did not have to fight for a place to sit for beach, pool or food. Loved our 1 bedroom suite!

Better entertainment

-On the beach -Entertainment staff were friendly

-servers not all that friendly, not happy to be there -reservations required for 3 of the 4 restaurants that were difficult to get because you had to make them same day hoping there was room - they were small restaurants that filled up quickly -buffet was really small for a large resort -there was always a restaurant that was closed each day making it frustrating to find a place to eat -food really wasn’t that great and not much of a variety -family member got sick from food for 4 days -lots of mosquitos (or bed bugs) we were eaten alive - most resorts spray to avoid mosquitos -rooms were outdated - website pictures were deceiving -we booked almost a year in advance and requested adjoining rooms for a family of 5 but we got 3 rooms scattered all over -not much adult activities, they catered to families with kids -we paid $25,000 USD, we could have paid the same amount for the upscale Ritz Carlton a few minutes away and we would have been in 1 room -I paid for accommodation for 6 when we only had 5 (all rooms were double occupancy but we were charged for the extra meals and they would not adjust the price, we were charged for an additional person for no reason) -it’s not near a main strip where you can walk at night - need a taxi to get there (where Ritz Carlton is)