Although my room is titled as "ocean view", it is just partial view, not oceanfront. There is no bottled water in the room, and I have to go to the hotel's restaurant to buy some. Other than these two, I have no complaints.

The hotel is right on the Grace Bay and has great sea view with white sand beach. The room is very clean. The restaurant has superior view of sunset and the food is really nice.

Stayed in August 2025

Service from front desk not very efficient.

Liked the room! It was an apartment.

Stayed in May 2025

Small rooms

Great location. On the beach. Good value.

Stayed in April 2025

Only thing I can come up with is maybe some music during the day

Loved the location and the ability to visit there other properties. In walking distance to downtown where a lot of things were going on

Stayed in March 2025

I wish the service for drinks and snacks at pool/beach was more evident. Often times, we went up to the bar and ordered ourself. Also wish the resort had more than 1 option for dining/bar. Ample space on beach, however, you have to get there early to reserve your spot.

The staff was excellent. The beach was beautiful and the resort was very quiet. Room was spacious and clean. Loved the outside patio (I think this might be on all units). Restaurant was fine for the resort. Fairly casual and decent food.

Stayed in March 2025

Mattress was uncomfortable and sagged in the middle, but to be fair we didn’t tell anyone so there was no opportunity for it to be rectified. The TV had very poor reception and limited channels. Some guests put towels on beach beds at 7 am and didn’t appear before 11

Fab location.

Stayed in March 2025

Beautiful hotel in an A-M-A-Z-I-N-G location with turquoise seas and talcum powder sand; super friendly staff throughout and at every level; good on sight restaurant...Hemingways... though it needs a more varied & extensive menu; exceptionally clean, well equipped suite and immaculate, super stylish public areas with ornate & manicured pools and gardens. Only disappointment was a general lack of hotel suites/accommodation with private terrace/balcony...most only having communal exterior access areas/corridors/terraces, with very limited views from each suite/room...unlike what appeared to be privately owned suites/appartments...resulting in a need to keep all blinds & curtains closed to ensure any privacy! But would be happy to visit again!!

Stayed in February 2025

wonderful beach

Stayed in February 2025

Needed bug spray if outside in garden area. Would have been nice to have daily ice refresh.

Friendly, helpful staff. Nice touch to be greeted with cool towel and rum punch. Liked the daily housekeeping & lunch by pool at Hemingways. Enjoyed our large living space and view from our balcony!

Stayed in December 2024

Great!

Next to a great beach, 12-15 mnts walk from all good restaurants.

Stayed in November 2024

The 2 rooms suite was a great option for our family of 4. The kitchen was very useful. The location was good, within 1 mile walk was many dining options and a large supermarket. The front desk staff was a disaster, very unwelcoming faces and tone of speech, not suitable for a 2 star hotel in the US. They gave us a very bad first impression. The good news that you don’t need them very much. The staff in the rest of the facility were very friendly and helpful. Overall I recommend it.

Stayed in July 2024

It was clean. Great beach and location

Stayed in July 2024

The staff is excellent The pools are beautiful The rooms are spacious And the beach is magnificent

Stayed in July 2024

Room quite dark and dingy, bathroom very small and outdated. kitchenette poorly designed with cupboard above sink that got in the way. Beach guys reluctant to help unless you tipped.

Excellent location by a beautiful beach and close to bars and restaurants. Lovely pools. grounds immaculate, staff super friendly

Stayed in June 2024

Hemingway’s restaurant on site had terrible service extremely slow and very rude to my wife. The bed in our room was terrible it had a large sag in the middle of it which kept my wife and I sinking it the middle all night long. Did not get a good night sleep.

Easy access to the beach, the most beautiful beach in the world by the way.

Stayed in May 2024

The gym room was a little outdated and one of the treadmills needs to be replaced.

We loved the property location and overall aesthetic. Being able to easily walk into town was a huge plus. Our room was perfect for us as a couple.

Stayed in February 2024

Wish the food was included in our stay. It was expensive with little amenities that were included.

The property was very beautiful. I didn’t spend a lot of time on the property I did outside excursions every day. This property is mainly for older people or if you are looking for a nice quiet time. The beaches are beautiful and property well kept. Room exceeded my expectations and wowed me on first entering.

Stayed in February 2024

This is the one thing I was disappointed in . It is the Christmas season! I realize they were under construction . Every other hotel has decorated beautiful . Not one piece anywhere ! The restaurant had a tree. Such beautiful property and it could have been decorated !! Don't fail next year the Sands !!!

The decor in the rooms was spot on ! Nice and quiet !

Stayed in December 2023

Our room wasn’t ready at check in time

Beautiful Beachfront, close to main attractions, recent renovation, kind staff

Stayed in December 2023

The room was very small and tired. There was a lot of new furniture in boxes on the ground floor and it looked like the resort was in the process of replacing/updating the rooms.

Great beach and water sports, excellent location, Hemingway's restaurant excellent.

Stayed in November 2023

The room was courtyard view on ground floor and was very dark. Also someone tried my door as i was in the room one afternoon, they also tried the other doors round the same courtyard. Not sure if they were staff or a guest......

Location, resort, restaurant

Stayed in October 2023

Sofa (fabric) was dated/worn. The twin beds in our kids’ bedroom seemed smaller than typical twins and the springs were squeaky.

Great for families. Loved the 2 bedroom suite with fully stocked kitchen, in unit washer and dryer (detergent provided), 2 full bathrooms. Close to Main Street area. Easy access to beautiful Grace Bay beach. Main pool was great. Rooms were made daily.

Stayed in August 2023

Nice location

Stayed in May 2023

Only one restaurant. Have to make dinner reservations there well in advance.

Beautiful beachfront property. Beautiful grounds. Well kept.

Stayed in April 2023