Nothing

I was traveling with a toddler, which needed milk in the evening. The kitchen staff, Juang, was very nice to warm it up, even when we checked out. We were also upgraded to Ocean view, which was very nice The swimming area was also very nice for all family

Stayed in August 2025

The cleanliness and order are amazing! The staff is great! The facilities are excellent! Highly recommended!

Stayed in August 2025

Excellent room and facilities

Stayed in August 2025

I booked a hotel room for three people—my wife, my 15-year-old son, and myself—and paid accordingly. However, upon arrival, the room only had two single beds. The hotel staff insisted that since I booked a twin room for three people, it was expected to have only two beds. I explained that three people cannot comfortably sleep in two beds, and after some discussion, they eventually agreed to provide an extra bed. In addition, I had booked a sea-view room, but the room we received was actually facing the pool and looked nothing like the pictures shown during booking. When I raised this with the staff, they said that they classify this as a “sea-view” room, and that the actual panoramic sea-view rooms are more expensive. Not wanting to spoil my holiday, I agreed to pay extra to upgrade the room.

The property has an excellent location right by the sea. The pool area is very nice and the breakfast was good.

Stayed in August 2025

I stayed at Amari Pattaya and my experience was truly comfortable. The hotel is luxurious and cozy, and from the moment you arrive you feel warmly welcomed, almost as if everyone already knows you. The reception was friendly and professional, and I would like to especially thank Ploy, who was very kind and upgraded my room as a lovely gesture since my second room was delivered a bit late. Everything in this hotel is well-organized and neat. All the staff are respectful and perform their duties with genuine care. I also noticed how attentive the supervisor was, greeting all guests warmly. Even the bellboys were very polite and helpful. The resort is only a few steps away from the beautiful beach, where you can enjoy the sea view and watch the activities right from your room. There is also a swimming pool for both adults and children, fun water slides, and wonderful green walkways. I highly recommend this hotel for families. It will definitely be my first choice if I return to Pattaya.

Stayed in August 2025

NA

Every thing was excellent

Stayed in August 2025

Some groups of customers are sometimes not very respectful of others, especially at breakfast time.

Staff is very kind, location is magical, beds are very comfortable, swimming pool great with great view on the sea, breakfast very good and lot of choice !

Stayed in August 2025

Sorry, but I can't to think to anymajor thing to accord...

I like the room alot especially the second floor of the suites and the breakfast was so good, the view was awesome and close to everything

Stayed in August 2025

Breakfast in prego was excellent The suite was clean and comfortable

Stayed in August 2025

Rating: ★★☆☆☆ (2/5) I paid for breakfast for my whole family (about 8 people), but unfortunately, only I ended up going. The breakfast options were extremely limited — just basic items and no variety at all. It didn’t feel worth the cost or the experience. I expected more for what I paid.

Rating: ★★★★☆ (4/5) I really enjoyed everything in the apartment — it was clean, comfortable, and well-equipped, although there was no cooking stove. The swimming pool and kids club were absolutely amazing, and my children had a great time.

Stayed in July 2025

Although we stayed in a very beautiful room, the power kept tripping frequently. While the staff were very helpful, the issue persisted throughout our stay.

I choose to stay at Amari every time I visit Pattaya. The staff are consistently professional and helpful, particularly Ms. Gong at the reception, who provided exceptional assistance. The breakfast is excellent, and the location is ideal — removed from the hustle and bustle of Pattaya, yet conveniently close to all major attractions

Stayed in August 2025

The breakfast wasn't to my expectation,

The hotel was amazing, staff so polite and helpful. Location was also +10.

Stayed in August 2025

Everything was perfect

Beautiful view of the beach. Outstanding and responsive housekeeping class. Front desk was professional and quick to respond to requests. Thank you so much.

Stayed in July 2025

none

mostly everything

Stayed in July 2025

No criticism it was a nice stay.

It has been updated in the last few years and now presents a better crisp look. Now added afternoon tea of cakes and tea if you are a club room guest. Staff as always are excellent ant provide that extra service that make you feel special Might not be the cheapest but certainly offers VIP value.

Stayed in July 2025

Need more activity for the kids pool

Stayed in July 2025

The kids’ club is only for 3 years and above. The aircon in the room is fixed at 21 degree celcius, cannot adjust and the premium breakfast is crowded and small.

Great location, good facilities for family with kids. Kind staff, everyone loves kids!

Stayed in July 2025

The only thing was the check-in was slow cause of so many guests. But it’s understandable. The concierge staff are ok, some are nice, some are mehh.

The staff were great, very attentive and friendly. The facilities are nice and suitable for family. I have to give 10000 stars to the kids club staff. They’re exceptional and my son loved it and spent a lot of time in it.

Stayed in July 2025

The cleanliness did not meet the expectations of a five-star hotel. The room feels outdated and would benefit from renovation."

Swimming pool and location. The staffs is friendly with children

Stayed in July 2025

Nice kids Club Very Nice breakfast

Stayed in July 2025

Could be more higher quality western options in main breakfast area. Somewhat overpriced Italian restaurant.

Location at the "better" end of the beach. Great swimming pool area, especially for children. Excellent seaview suites in separate building with access to Italian breakfast. Great staff.

Stayed in July 2025

Ac problem

Everything great

Stayed in July 2025

The furniture is a bit old

Good for family with kids

Stayed in June 2025

I had made a simple and reasonable request for a firm mattress for my 81-year-old aunt, which was unfortunately denied via email. I followed up by speaking with the reception staff at the time of check in, clearly explaining her age-related health needs and even offering several practical options where she could adjust. Despite my efforts, the request was again turned down without proper consideration. It was only after I spoke to another lady at the reception that the mattress was eventually replaced with a firmer one. While I appreciate that the request was finally honored, I find it very disappointing that it took repeated efforts and unnecessary stress to get something that should have been addressed with more empathy and urgency from the beginning. This was not a request made for luxury or comfort, but a basic need for an elderly guest’s well-being. The lack of initial support caused undue stress and mental discomfort, which could have easily been avoided had the matter been taken seriously at first. What makes this more surprising is that during my stay at a hotel in Bangkok in the same Thailand trip, the same request was promptly acknowledged and confirmed via email in advance, with the appropriate arrangements made prior to our arrival. I fail to understand why your property was unable to extend a similar level of responsiveness and care. I expected more sensitivity and understanding from a hotel of your reputation. I hope you will reflect on this situation and improve how such genuine requests are handled in the future, especially for elderly or vulnerable guests.

I recently stayed at your hotel with family and friends, and we had booked a two-bedroom suite and two deluxe twin rooms. Overall, we had a wonderful stay and would like to commend several aspects of your service. The view from our rooms was spectacular, and the room service was prompt and efficient throughout. The breakfast spread was impressive, with a wide variety of options catering to different palates. We also thoroughly enjoyed the beachfront location and the water park, which was a big hit with both adults and children. A special mention goes to the staff at the spa – their professionalism and service truly stood out.

Stayed in May 2025