Reviews of Andaman Embrace Patong, Phuket 5 stars
2 Hadpatong Road, Patong Beach, , 83150 Patong Beach, Thailand
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewI don’t recommend . The staff was very rude I asked for empty cup of coffee they Investigate me and asked me million questions why I need it one of the restaurant staff she hung up the phone when I was asking for cup
Ac leaking
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewWe love the pool access room. This is our second stay here. Staff are exceptional and the breakfast was also great
Thank you for your positive feedback about your stay at our resort. As you mentioned we are in the heart of Patong, and most activities are within walking distance of our resort. We are glad to hear about our service, and facilities did match your expectations, and we surely hope to see you again next time on your next visit. Sincerely, Phuthai Rattanabut (Thai) Mr. Assistant Front Office Manager
Thank you for your positive feedback about your stay at our resort. As you mentioned we are in the heart of Patong, and most activities are within walking distance of our resort. We are glad to hear about our service, and facilities did mat… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewOnly the location
Everything starting from smell in the water in washroom , to rude staff at the reception to not at all helpful staff in the restaurant during breakfast. Everything was just average.
Thank you for choosing Andaman Embrace Hotel and for taking the time to provide feedback about your experience at Andaman Embrace Patong. I would like to start by apologizing to you for the inconvenience you faced during your stay. With the service levels, I have addressed your concerns with my reception team to ensure that they service as hotel standards. We take your comments very seriously and always strive to provide comfortable and friendly accommodation. We are sorry you were not fully satisfied with our rate and some points of service. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Phuthai Rattanabut (Thai) Mr. Assistant Front Office Manager
Thank you for choosing Andaman Embrace Hotel and for taking the time to provide feedback about your experience at Andaman Embrace Patong. I would like to start by apologizing to you for the inconvenience you faced during your stay. With the… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThis hotel is one of the best hotels I’ve ever been in my entire life,the beds are super comfortable,the employees are kind and welcoming,honestly I love it
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Phuthai Rattanabut (Thai) Mr. Assistant Front Office Manager
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Phuthai Rattanabut … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in June 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe hotel is about 800 metres from Bangla rd and 300 metres from the beach the staff every friendly, it is kid friendly the food was great I will be going back there
Nothing
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Phuthai Rattanabut (Thai) Mr. Assistant Front Office Manager
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Since… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation Breakfast Clean
Staff And they take insurance
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Phuthai Rattanabut (Thai) Mr. Assistant Front Office Manager
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Phuthai Rattanabut … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewTheir rooms were spacious with the best amenities in phuket
Non smoking rooms
Thank you for taking the time to tell us about your experience at Andaman Embrace Patong. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Phuthai Rattanabut (Thai) Mr. Assistant Front Office Manager
Thank you for taking the time to tell us about your experience at Andaman Embrace Patong. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the g… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewEverything
No smoking room
Thank you for taking the time to tell us about your experience at Andaman Embrace Patong. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Phuthai Rattanabut (Thai) Mr. Assistant Front Office Manager
Thank you for taking the time to tell us about your experience at Andaman Embrace Patong. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the g… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewWe stayed for 7 nights in a pool access room. Great room, excellent access to the pool, helpful and friendly staff, and amazing breakfast included in the price on booking.com. The resort is in great quiet location, but super close to the beach and walking distance to the madness of the busy areas and bangla road. Request a room away from the water fountain feature though, it’s very loud and kids love to play in it. But the staff were amazing and helped us move to a quieter room away from the fountain after our first night. We would definitely stay here again.
The bathrooms in the swim out rooms could use a little freshen up.
Thank you for your positive feedback about your stay at our resort. As you mentioned we are in the heart of Patong, and most activities are within walking distance of our resort. We are glad to hear about our service, and facilities did match your expectations, and we surely hope to see you again next time on your next visit. Sincerely, Phuthai Rattanabut (Thai) Mr. Assistant Front Office Manager
Thank you for your positive feedback about your stay at our resort. As you mentioned we are in the heart of Patong, and most activities are within walking distance of our resort. We are glad to hear about our service, and facilities did mat… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewSmell to much
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewPool was fine.
When we arrived the exterior of the hotel was very OLD and the lobby looked very dead. As soon as we reached to check-in the staff was not very welcoming - one thing was weird we had to pay a fee if we lost one of the hotel card plus they mentioned we’ve booked only for two adults which they will charge for an extra kid if we requested for a crib - this never happened in the other hotels we booked in Phuket. Everything about the hotel needs to be renovated because its very old and it seems dead. The interior of the room was nice but very uncomfortable there is noises from the fridge and AC. I would not recommend this to anyone honestly especially if you have kids they’re other hotels the same rate which are way better. Pictures look way different from reality.
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Sincerely, Phuthai Rattanabut (Thai) Mr. Assistant Front Office Manager
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportuni… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat location.
The receptionists wasted my time especially when i was checking out on my way to catch a flight, they were not friendly.
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Sincerely, Phuthai Rattanabut (Thai) Mr. Assistant Front Office Manager
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportuni… Show more