Reviews of Banyan Tree Samui 5 stars

Dear Hassan, Greetings from Banyan Tree Samui! Thank you for choosing our property for your honeymoon travels and I am delighted to read that your experience was fantastic in every regard. From the comfort and privacy of your pool villa complete with a spacious, private pool to the delectable cuisine at our restaurants including our halal options to the warm, attentive service from your Villa Host, Tak; and our entire team to the overall tranquility of our secluded setting, it is fantastic that each combined to deliver the perfect escape to tropical paradise for you. Hassan, thank you once again for making our resort your preferred choice. Congratulations to the both of you and I wish you all the best as you journey through life together. As returning to our property is the highest compliment we can receive as a resort, we anticipate welcoming you back in the future as a family and to deliver another memorable retreat to our Sanctuary for the Senses! With kind regards, Remko Kroesen General Manager

Dear Hassan, Greetings from Banyan Tree Samui! Thank you for choosing our property for your honeymoon travels and I am delighted to read that your experience was fantastic in every regard. From the comfort and privacy of your pool villa c… Show more

Dear Noa, Thank you for your recent stay with us and for choosing our resort for your travels in Thailand. I am pleased to read that your holiday exceeded your expectations and that you were able to return feeling relaxed and rejuvenated. From the overall tranquility of our private bay to the authentic Thai cuisine at our signature Thai restaurant, Saffron, to the variety of complimentary activities on offer; it is wonderful that each combined to create a memorable stay for you. I have already passed along your comments regarding the service to your Villa Host as well as our entire team as recognition for their hard work and to serve as added motivation to continue delivering the highest of standards which is a trademark of our brand. While our beach does have rocks in the seabed, common terrain in most bays on Samui, we do provide protective shoes for our guests should they care to take this precautionary measure while they swim and have a few channels that make it easy to access the deeper areas just off the shore. In recent years, these rocks were covered with sand, but the conditions changed after a recent tropical storm. We hope that with the monsoon season later this year that the conditions may return to their usual state and provide an enhanced experience for our guests. Noa, thank you once again for choosing Banyan Tree Samui and we would be delighted to welcome you back once again for your future holiday. With kind regards, Remko Kroesen General Manager

Dear Noa, Thank you for your recent stay with us and for choosing our resort for your travels in Thailand. I am pleased to read that your holiday exceeded your expectations and that you were able to return feeling relaxed and rejuvenated. … Show more

Dear Kaye, Thank you for choosing Banyan Tree Samui once again for your retreat to the tropics and for taking the time to share your feedback. It is wonderful to read that you had a most memorable experience at our Sanctuary for the Senses. It is fantastic that you found our entire team to be warm and attentive as well as to provide service from the heart while caring for your each and every need. As a Banyan Tree property, we emphasize a ‘high touch, low tech’ delivery of service excellence and it is a pleasure to read that you were delighted with the various special touches provided throughout your stay from your Villa Hosts, Beauty and Abby, as well as our entire team including Ja, Sydney, Ram, Sky and Ann. Thank you for your constructive feedback in regard to the variety of Thai choices at our daily breakfast buffet at The Edge which you experience on previous stays as well as the total number of staff at Saffron on the evening of our traditional Thai dance performance. I trust these minor drawbacks did not detract from the overall enjoyment of your stay with us; however, I will certainly pass this on to our Food & Beverage team for their review and awareness. Kaye, thank you once again for choosing Banyan Tree Samui. We deeply appreciate your kind words and we hope to have a future opportunity to welcome you back to our Sanctuary for the Senses. With kind regards, Remko Kroesen General Manager

Dear Kaye, Thank you for choosing Banyan Tree Samui once again for your retreat to the tropics and for taking the time to share your feedback. It is wonderful to read that you had a most memorable experience at our Sanctuary for the Senses… Show more

Dear Maya, Thank you for staying with us and for choosing our resort for your recent visit to Samui. It is wonderful to read comments such as yours as they are an endorsement of the hard work and care shown by your Villa Host as well as all of our associates. I will be sure to pass along your generous words to our team to serve as added inspiration to their on-going dedication toward serving our guests. Maya, thank you once again for your stay and for taking the time to share your comments. It would be our sincere pleasure to welcome you back in the future for another memorable tropical retreat. With kind regards, Remko Kroesen General Manager

Dear Maya, Thank you for staying with us and for choosing our resort for your recent visit to Samui. It is wonderful to read comments such as yours as they are an endorsement of the hard work and care shown by your Villa Host as well as al… Show more

Dear Mustafa, Greetings from Banyan Tree Samui! Thank you for choosing our resort for your recent getaway and for taking the time to share your comments. From the tranquility of our private location to the stunning views on offer at various vantage points in the resort to the overall ambiance of our serene setting, I am thrilled that all combined to create an excellent holiday. Our breakfast buffet continues to receive positive reviews for the variety of cuisine on offer as well as the gorgeous view of our private bay in the morning. It is wonderful that this provided the perfect start to each day for you. As a Banyan Tree property, a commitment to service excellence is the cornerstone of our brand and it is wonderful to learn that we surpassed your expectations for warm, attentive service. I have already shared your comments with your Villa Host as well as our entire team to serve as added motivation to continue delivering the highest standards of service. Mustafa, thank you once again for staying with us. It would be our sincere pleasure to welcome you back in the future to our Sanctuary for the Senses. With kind regards, Remko Kroesen General Manager

Dear Mustafa, Greetings from Banyan Tree Samui! Thank you for choosing our resort for your recent getaway and for taking the time to share your comments. From the tranquility of our private location to the stunning views on offer at vario… Show more

Dear Ilona, Greetings from Banyan Tree Samui! Thank you for choosing our brand and for making Banyan Tree Samui the chosen destination for your recent getaway. It is an absolute pleasure to read of your exceptional experience with us. It is great that our resort delivered the perfect space to relax and unwind, and that you were impressed with the bespoke touchpoints which combine to create the Banyan Tree experience. I am delighted to read that you had an enjoyable stay with us and that your Villa Host as well as our entire team were able to attend to your each and every need throughout your stay. I have already shared your feedback with our team as added motivation to continue delivering the highest standards of service which is one of the trademarks of our brand. Ilona, thank you once again for your stay and we anticipate welcoming you back to our Sanctuary for the Senses in the future for another memorable stay! With kind regards, Remko Kroesen General Manager

Dear Ilona, Greetings from Banyan Tree Samui! Thank you for choosing our brand and for making Banyan Tree Samui the chosen destination for your recent getaway. It is an absolute pleasure to read of your exceptional experience with us. It i… Show more

Dear Penelope, Greetings from Banyan Tree Samui! Thank you for choosing our resort and for sharing your comments with the Booking.com community. It is fantastic that the discreet, yet attentive, service from your Villa Host, Nicha, as well as our entire team combined to exceed your expectations and to deliver a relaxing and rejuvenating stay. It is comments such as yours that provide our team with confirmation of our hard work and dedication toward delivering memorable experiences for our guests. Our breakfast buffet continues to receive positive reviews for the variety of cuisine on offer as well as the gorgeous view of our private bay in the morning. It is wonderful that this provided the perfect start to each day for you. Moreover, I am thrilled that you were impressed with your dining experience at our signature Thai restaurant, Saffron. While our beach does have rocks in the seabed, common terrain in most bays on Samui, we do provide protective shoes for our guests should they care to take this precautionary measure while they swim and have a few channels that make it easy to access the deeper areas just off the shore. In recent years, these rocks were covered with sand, but the conditions changed after a recent tropical storm. We hope that with the monsoon season later this year that the conditions may return to their usual state and provide an enhanced experience for our guests. Thank you for your constructive feedback in regard to a complimentary shuttle to the nearby areas of Lamai and Chaweng. We shall take this into consideration to implement in the future. Kindly note that the prices for our taxi services remain reasonable and in line with the pricing found elsewhere on the island. Penelope, thank you once again for your stay with us at Banyan Tree Samui. I appreciate you choosing us and I eagerly anticipate your future visit to deliver another fantastic holiday. With kind regards, Remko Kroesen General Manager

Dear Penelope, Greetings from Banyan Tree Samui! Thank you for choosing our resort and for sharing your comments with the Booking.com community. It is fantastic that the discreet, yet attentive, service from your Villa Host, Nicha, as wel… Show more

Dear Shay, Greetings from Banyan Tree Samui, your Sanctuary for the Senses! Thank you for your stay with us recently and for taking the time to share your comments with us. I am thrilled to hear that your experience at our resort left a lasting impression on you. Our entire team including your Villa Host is dedicated toward creating memorable experiences for each and every one of our guests and it is generous comments such as yours that provide continued motivation. Shay, thank you once again for choosing our resort. As returning to our property is the highest compliment we could receive, I am delighted that you have already decided to return and we look forward to welcoming you back for another memorable stay! With kind regards, Remko Kroesen General Manager

Dear Shay, Greetings from Banyan Tree Samui, your Sanctuary for the Senses! Thank you for your stay with us recently and for taking the time to share your comments with us. I am thrilled to hear that your experience at our resort left a la… Show more

Dear Sunny, Greetings from Banyan Tree Samui! Thank you for making our resort the preferred choice for your getaway destination and for sharing your experience with us. We take great pride in providing a serene and picturesque environment that allows our guests to escape the hustle and bustle of everyday life and indulge in a tranquil retreat and it is great that you were impressed with your overall experience. Our dedicated team works tirelessly to ensure that every aspect of your stay is nothing short of extraordinary. Your kind words about our amazing team members and excellent service have warmed our hearts. We believe that creating memorable experiences for our valued guests is our utmost priority, and we're delighted that you found our service to be exceptional throughout the resort. I have already shared your feedback with your Villa Hosts, Abby, Tak and Beauty; our Recreation Supervisor, Rang; our Director of Food & Beverage and Cuisine, Rainer; as well as our entire team as motivation to continue delivering high standards of service, which is one of the trademarks of our brand. It is great that you enjoyed the private marine excursion on our speedboat, Sense of the Sea, to explore the coastal scenery of the Gulf of Thailand and that this provided lasting memories for you. Sunny, thank you once again and we look forward to the opportunity to welcome you back for another memorable stay at our Sanctuary for the Senses. With kind regards, Remko Kroesen General Manager

Dear Sunny, Greetings from Banyan Tree Samui! Thank you for making our resort the preferred choice for your getaway destination and for sharing your experience with us. We take great pride in providing a serene and picturesque environment… Show more

Dear Mohamed, Thank you for choosing Banyan Tree Samui for your travels and for extending your comments regarding your stay. I am delighted to read that we were able to exceed your expectations and to deliver a memorable holiday. Your compliment that our resort is the best of the best among your global travels speaks volumes. Kindly accept my deepest thanks and gratitude to you for choosing Banyan Tree. As a Banyan Tree property, a commitment to service excellence is the cornerstone of our brand and it is wonderful to learn that we surpassed your expectations for warm, attentive service. I have already shared your comments with your Villa Host as well as our entire team to serve as added motivation to continue delivering the highest standards of service. Mohamed, thank you once again for staying with us. We appreciate you choosing our brand for your global travels and we anticipate welcoming you back in the future for even more memorable moments at our Sanctuary for the Senses! With kind regards, Remko Kroesen General Manager

Dear Mohamed, Thank you for choosing Banyan Tree Samui for your travels and for extending your comments regarding your stay. I am delighted to read that we were able to exceed your expectations and to deliver a memorable holiday. Your com… Show more

Dear Abdulrahman, Greetings from Banyan Tree Samui! Thank you for making Banyan Tree Samui the chosen destination for your recent getaway. It is great that your pool villa delivered the perfect space to relax while soaking in the natural surroundings. I am thrilled that you found our private beach to be exceptional and that you were impressed with the scenic views overlooking the Gulf of Thailand. With a range of complimentary marine activities on offer, it presents the perfect place to explore the coastal scenery of our destination or to simply kick back and unwind while soaking in the view. I am delighted to read that you had an enjoyable stay with us and that your Villa Host as well as our entire team were able to attend to your each and every need throughout your stay. I have already shared your feedback with our team as added motivation to continue delivering the highest standards of service which is one of the trademarks of our brand. Kindly note that our designated smoking areas are in accordance with Thailand laws which state that smoking is not permitted in public areas where you individuals are in close proximity to others such as our beach or the terrace of the restaurant despite these being outdoor venues. The permitted area must be five metres away from the entrance/exit of any given venue. I regret that you felt certain areas of the resort could be improved. I appreciate your constructive feedback as this allows us to fine tune our resort to make it even better and we shall take this into consideration during future renovations. Our guests are typically surprised to learn that our resort is 14 years old - having opened on 1 July, 2010 - and often give praise for the overall condition of our facilities. It is unfortunate that you did not feel the same. In order to maintain a high level of quality, we have a villa and public areas maintenance program in place that functions on both a quarterly and annual basis to rectify the damages caused by guest use and weather conditions as well as to provide preventative maintenance. Abdulrahman, thank you once again for choosing Banyan Tree Samui. I hope you shall give us the opportunity to serve you once again and to deliver a heightened experience at our Sanctuary for the Senses. With kind regards, Remko Kroesen General Manager

Dear Abdulrahman, Greetings from Banyan Tree Samui! Thank you for making Banyan Tree Samui the chosen destination for your recent getaway. It is great that your pool villa delivered the perfect space to relax while soaking in the natural s… Show more