There is no Seven Eleven or grocery next door. Its a long walk from the hotel

The Facilities are great, people at reception and service areas are great too. Massage parlors are just across the property

Stayed in August 2025

This is a beautiful property. Newly renovated . Spacious rooms. Good food. Lovely pool area . Helpful staff.

Stayed in August 2025

I did not encounter please.

Room size and the cleanliness maintained. Staff were friendly and willing to assist anytime and anywhere

Stayed in August 2025

Nothing. I only wish we could have stayed longer!

The room was large, clean, and well laid-out, with a wonderful bathtub AND tropical shower. Everything was thoughtfully designed, and it shows. The staff was extremely friendly and attentive, to a truly impressive degree. Even though we booked VERY last minute, they prepared a delicious cake for us and decorated our room because I mentioned it was our anniversary. Overall, an absolutely magical experience.

Stayed in July 2025

Room size was small

Location and staff

Stayed in July 2025

Decor and staff were excellent

Excellent hotel. Modern and beautiful.

Stayed in June 2025

The sauna was small. It was occupied everytime we tried to use it.

The breakfast buffet was amazing. The swim up bar was nice.

Stayed in June 2025

The breakfast had a wide option but it honestly was just there. The Thai food I have had in belgium was 💯 better than what we had here, Pastries for a 5star hotel was very low quality. Shocked to see a lot of people in the comment saying breakfast was good. We had waffles and boiled eggs for breakfast for the 4nights we stayed there as that was the only thing that was manageable.

Honestly the stay was just there for a 5star hotel. Staff were nice.

Stayed in May 2025

The ai remote to call for amenities seems to be in and off? Best to call the desk directly.

Outstanding service, new facilities.

Stayed in May 2025

Everything was amazing!!!!

You get treated like complete royalty

Stayed in May 2025

Everything was beyond expectations. The special attention provided by the staff, the quality of the room and amenities have been very appreciated. The restaurants and the overall building arr mind blowing. I hope to return to Chiang Mai and I will definitely stay again at InterContinental.

Stayed in April 2025

all was super

Stayed in April 2025

Super friendly staff, great hotel, we enjoyed our stay so much! Even during and after the earthquake, they cared about us guests, gave us water, refreshments etc. We would always come back, we liked the design as well so much, it’s an oasis in Chiang Mai.

Stayed in March 2025

No

Yes

Stayed in February 2025

The charging outlets seemed a bit slow, took a long time to charge my phone and the other thing is in 2025 they only have Chromecast on the tv and no screen mirroring or a smart tv being a 5* hotel

It was a really good hotel with pool being open till 9:30 and the rooms were good nothing much to complain about. I also want to mention that they have halal food and halal certification for future Muslim travelers although pork is served as well. So future Islamic Tourists, please note on the date 26 February 2025, this hotel has HALAL certified food and menu.

Stayed in February 2025

Very noisy A/C in the rooms, had to switch off during the night which was ok in December, no changing area in the gym, small outdoor swimming pool area for the size of the hotel, only two elevators (too much waiting in the morning)

Newly refurbished, tasteful decoration, big rooms, beautiful garden

Stayed in December 2024

No real complainta

Very nice hotel. Everything seems new

Stayed in December 2024

As it's winter time in Thailand, the pool was freezing after sunset... impossible to swim. I would have expected the Intercontinental to have a heated pool.

The hotel is gorgeous, the food was delicious and the hotel staff were very well trained to do their job.

Stayed in January 2025

The daily breakfast can have more varieties and differences daily

Great Transformation from Imperial to Intercontinental

Stayed in December 2024

That we had to leave :-)

This is an incredibly luxurious hotel with the most gentle staff possible. It started with our check-in by Mrs. Need. Also special attention to mss. Yaya and Mr Nouk who treated us like royals in the club. The rooms are so bright, modern and completely silent. The view is breathtaking, the breakfast is amazing and the poolside sunbeds are almost King Size. Also especially for the Pool staff who were perfect at everything they did. Cleaning was excellent. Of course, I can't thank anyone, like the people behind the scenes, but they all deserve a 6 star rating! Thank you very much, also for the small but much appreciated details on our arrival.

Stayed in December 2024

Nothing

Location was excellent and the hotel is just beautiful, staff very helpful and the room was lovely and clean

Stayed in December 2024

Breakfast lots a variety, pool was very nice

Stayed in December 2024

No power outlets in the restroom

Location

Stayed in December 2024

Nil

Good lobby, good restaurants, and nice outdoor landscaping.

Stayed in December 2024