Faultless really, except the command of English of some of the staff was less good than it should have been.

Stunning hotel concept hidden away in its beautiful tropical jungle grounds. Loved the train concept and the style of the rooms. Very helpful and friendly staff (although the English language levels of some of them needed improving). Delicious food and great variety. The Poirot restaurant design, food and service was fabulous. So too Papillon bar. We were lucky that the hotel was quiet as it was low season, so it felt like we had the hotel to ourselves. Not cheap but definitely worth paying for a treat!

Stayed in May 2025

Would be nice if there is a bath tub in the room

Stayed in December 2024

The resort setup feels too much like a theme park, with a wide layout. No long views connecting the beautiful lakes and other scenic spots.

Amazing train-carriage room

Stayed in December 2024

Nothing

Everything

Stayed in December 2024

Unique design of the rooms. Landscape was really nice. Secluded and quiet. food/breakfast was really good

Stayed in December 2024

The theme of the hotel is very unique

Stayed in October 2024

Lovely, unique property in Khao Yai. We enjoyed the peaceful grounds and lake views. The food was excellent and kids club was sparkling clean - our toddler loved feeding the bunnies. Special thanks to the ladies at the kids club, Namwan from the restaurant and Andy the wellness/fitness teacher for a great stay.

Stayed in October 2024

The fact that on the weekend they only had a buffet dinner at the main restaurant and we were not made aware that the a la carte menu was not available until we arrived. We could have planned for something else as we didn’t want the buffet two nights in a row.

The property is incredibly well planned and beautifully maintained. The room was very unique in design and the overall aesthetic flowed throughout.

Stayed in October 2024

Incredible atmosphere. Safe plae to bike with kids around the Swan lake. Kid’s club staff is very nice.

Stayed in July 2024

Choices of children's food, snack not variety ( cake ,donut etc.)

Good breakfast and nice staffs, they're helpful and always smile.

Stayed in August 2024

Absolutely the pool. Very small and cannot fit for those who wanna enjoy the pool.

Excellent atmosphere. I love the lake. Stunning view.

Stayed in July 2024

Beds are badly designed having no space to walk through the sides.One has to literally climb up the besld which is not how one does daiky hence quite weird. Hot water for shower was not available .Never experienced this in an IHG hotel

One of the best property in Khao yai

Stayed in July 2024

The food

Atmosphere is excellent. Trees , lake etc.

Stayed in June 2024

Lack of information of the many places to visit in the vicinity

The concept

Stayed in April 2024

Exceptional design with Orient Express vibes, mesmerizing views, beautiful gym that overlooks the lake with swans, around which you can cycle too!

Stayed in December 2023

No

Nice and new facilities

Stayed in December 2023

Nothing

A lot of tree

Stayed in December 2023

The waiting for room service is too long.

I like the landscape and swan lake at the hotel. Especially, the activities for kids such as koi fish feeding etc.

Stayed in December 2023

I liked the atmosphere. Lots of plants, really feel like we were in the forest. In the room was nice and cozy. Luxury jungle trip!

Stayed in August 2023

Safari proposal from hotel was excellent. Qualifies ranger Jay. Nice breakfast. Biking around Lake. Nice pool

Stayed in August 2023

Attention to details is amazing loved this place , staff were very friendly and helpful .. definitely coming back !

Stayed in July 2023

the food was pricey. the bedroom was too narrow to move around. the lighting system was a bit complicated and confusing.

the breakfast was super in food preparation, service and quality. but the dinner was not so impressive and expensive. it cost 240 baht for a bottle of water. the navelty of the bedroom was very well designed with impressive imagination. but the nostalgic sensation was compromized by overall comfort and traditional hotel convenience. the enjoyable parts of the resort were its lush garden with large collection of foriage. the lake side walk was most relaxing. all staff were enthusiaticly friendly, with smile everywhere. the manager was super freindly and hard working.

Stayed in June 2023

Very seldom do I go someone that looks exactly as the photos show. It was just beautiful. Big tip - book for the afternoon tea in the railway carriage before you go. Such a lovely experience. Super helpful staff.

Stayed in March 2023

french restaurant food is so so , there are only 5 choice of starters and 5 choice of main course , super expensive for what you get . tea carrage charges 950 bht for one glass or supper normal wine .

amazing landscape with swan lake, beautiful design , breakfast is amazing

Stayed in February 2023