Hodnocení – Kata Interhouse Resort by Haii Collection

Dear Daniel, We sincerely apologize for the inconvenience you experienced during your recent stay. We understand your frustration, and we want to provide some context regarding the situation. As per our hotel policy, unregistered guests are not permitted on the premises. Additionally, we have a strict no-smoking and no-drug (in the room) use policy, which is clearly communicated to all guests upon check-in. In this instance, our staff received complaints about noise and the smell of marijuana coming from your room late at night. To ensure the comfort and safety of all our guests, we were left with no choice but to contact the authorities to help resolve the matter. We regret that this situation led to your early departure, but we must uphold our policies to maintain a peaceful environment for everyone at our hotel. Thank you for your understanding. Sincerely, Kata Inter House

Dear Daniel, We sincerely apologize for the inconvenience you experienced during your recent stay. We understand your frustration, and we want to provide some context regarding the situation. As per our hotel policy, unregistered guests a… Zobrazit více