no more human contact.

the pool is great and the hotel is on the beach. The cleaning girls do a great job but rooms are old and mattresses have metal springs. Too expensive for the given service. The guy at the reception is (the only one) quite reactive. The problem with low coast employees (Cambodian), is that they already don't give a damn and probably work long hours, forget about Thai massages and Thai food we used to know, now Cambodians do the job and sorry but, they should be trained or maybe thai people just get back to work! Thailand has changed and not for the best. There're so many other much much better destinations in northern Asia with real service and not as expensive that the excuse of practical flights don't work for us anymore, Thailand will never ever see us again!

Stayed in April 2025

The air conditioner in the bungalow was so loud, that had to switch off at night.

The location was perfect. The beach was good to swim.

Stayed in April 2025

Nothing

The fact that it was on the beach and affordable

Stayed in April 2025

Room was a bit dated and very warm, aircon blows right into the bed which is not the best during the night,

We chose the bungalow room and could not be happier. The room is on top of the beach, overlooking the pool, the sand, and the ocean. Absolutely stunning. We also enjoyed the pool which is next to the beach.

Stayed in March 2025

Rooms and lobby a bit dated - Some safety hazards at the pool (cut off screw with sharp edges) - All deck chairs were being towel-reserved early in the morning already which was very annoying

Breakfast was quite good with lot of options and fresh omelet - Location right at the beach - Big and clean pool

Stayed in February 2025

The shower is nothing portable and very slow

Very good location near to all what need good break fast the staff is very cooperative special Mr Woot always smiling and helpful great beach and swi.ing bool only bed was not comfortable Irecond to stay there

Stayed in February 2025

Pool (deck) chairs were occupied/reserved over night and therefore no possibility to get one as way too less chairs are available for the quantity of hotel guests. Sometimes not even fresh beach towels available, since all of them were used to reserve the chairs over night. It would be better to provide beach towels in the room only and no reservation of chairs allowed over night and without being there for more than 1 hour. Garbage collection point seemed to be right in front of our room/balcony which was unfortunate. At least it was only the recycables and the leaves - no food/other trash, so there wasn't any bad smell.

The size of the room was perfect. Staff was friendly and most of them were smiling whenever they walked by. It wasn't noisy at night and breakfast buffet was very good for the price requested. Exceptional that omelettes were offered freshly made upon request with self chosen ingredients.

Stayed in December 2024

Good location, near to the beach

Stayed in December 2024

The walls of the hall were not clean (dirty). The paint of the ceiling of our room (standard room) was coming off. The place needs a fresh coat of paint!

The Pool and beach are great. Staff is friendly and helpfull. Breakfast is buffet with everything and more. Our room was cleaned every day with new towels and bedsheets.

Stayed in December 2024

Its a nice place but some things including the water slide could be in need of an update.

The surroundings and the facilities. Great place to enjoy the beautiful sunsets and the great beach. Close to everything in White Sand Beach.

Stayed in December 2024

1) Our bungalow was a little bit too close of the night bar , so at night it was noisy but we appreciated that they stopped at 11pm. 2) At the front of our bungalow , the beach is free ; so some local people sat dow sometimes in the top of our terrace of our bungalow drinking alcool and being drunk and noisy. Some advices or signal panel from hotel managers reminding that this is a "private" bungalow terrace could be helpful. 3) I would have appreciate a lot to have an hamac chair that the other apartments get. I asked for it at the reception but they answered that it was not possible to get one (even if I would have paid for it): sad. If they could be flexible and responding to a simple request as asking this hamac chair, it will show that the hotel care about the little thing that can make the customer really happy, next time, hotel manager be aware that it doesn't cost that much to move one hamac chair from one room not occupied, but be aware that this gesture will have brought a great happiness for the all stay of your clients.

great place

Stayed in April 2024

Rooms clean comfortable bed close to beach friendly staff would recommend

Stayed in April 2024

It is not quiet on an evening or nighttime but that's all away along the beach... there were no sunbeds available for the beach

Beach front villa

Stayed in April 2024

Ours family room has not a window. Others things was perfect.

Everything. Place on the beach, swimingpool, staff is very likely.

Stayed in April 2024

Noisy Breakfast not included Over priced Being asked to pay for sun bed…on the beach ,3, lazy youths…..employed by hotel….asked for managers name ….then disappeared never asked again. Felt the whole hotel was very under managed

Location

Stayed in February 2024

The food, wasn't at a good standard , My husband ended up with gastro,travelled thailand for 15 years, the food wasn't good at all, we ended up eating some street food,the service could of been better also,some things that we ordered we never got

Liked that we were close to everything

Stayed in February 2024

Rooms above reception is noisy.

Excellent location. Nice clean rooms.

Stayed in February 2024

The hotel needs a bit of TLC especially for the price they are charging.

Location to the beach and pool area was great

Stayed in February 2024

Never accept bungalow A1 !! It’s direct near the loudspeakers and brutal loud the whole evening They should change to lounge music at the himmelbar!

Beautiful bungalow direct on the beach, clean, big and comfortable!

Stayed in February 2024

No lift. Hard to carry bags to our room, but staff did assist which was good.

View from our room was great 👍

Stayed in February 2024

There is a bar on the beach next to the pool - loud base music would start at around 8.30pm and not turn off until 11pm. It could be heard all over the resort, and even if you are sitting on your balcony with headphones on - you could still hear it. You couldn’t escape it. It was also open from 5pm with half price cocktails - which was great - it was just the loud music every night of the week that would mean we would not stay here again. Otherwise it would have been perfect.

Extremely relaxing, perfect location. Pool leading into the beach. Perfect resort at an affordable price.

Stayed in January 2024

"Bungalow Room" is a bit misleading as I thought we were getting individual bungalows, but it's actually a room in a building w/4 rooms. There are never pool chairs available even though they're usually empty, people reserve them w/towels although it says reserving chairs is not allowed. Also it's nearly impossible to get a pool towel & the hotel does not re-stock them throughout the day. Service at the bar/restaurant is a bit slow and staff are not as attentive. Sometimes orders are very slow or forgotten, but the hotel bar is much better than Himmel Bar. The Himmel Beach Bar that's set up from 5pm-11pm in front of the pool is absolutely horrible (bad service, etc.) and unfortunately, the loud EDM music reverberated through my mom's room and was quite disturbing so we weren't able to enjoy relaxing evenings in/around the room/beach at the hotel. I know it's technically separate from the hotel but would suggest getting a different bar tenant as this is not a good vibe for a family friendly resort.

The location in the center of White Sand Beach and near 7-11 & other shops is great. The rooms were spacious, clean & comfortable and even had a nice view even though we didn't specifically book a room with a sea view. The reception staff are extremely friendly and speak English & Thai. The cleaning staff are also very nice and attentive. It is nice to have a pool and there are beach lounge chairs you can rent for 50 baht/day.

Stayed in January 2024

We love the hotel and the location. Staff is very friendly

Stayed in January 2024

I had booked 2 rooms, one was cleaned regularly, unfortunately the other one was not, neither water nor toilet paper was refilled.

The equipment of the room corresponds to the number of stars and the price.

Stayed in January 2024