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Reviews of Kooncharaburi Resort - Koh Chang 3 stars

1 ม.4 ต.เกาะช้างใต้ อ. เกาะช้าง จ.ตราด, 23170 Ko Chang, Thailand

#149 of 153 hotels in Ko Chang

Guests' Choice

Review score

Based on 20 hotel reviews

5.9

Score breakdown

  • Cleanliness

    6.3

  • Comfort

    6.4

  • Location

    5.9

  • Facilities

    6.1

  • Staff

    6.5

  • Value for money

    6.2

  • Free WiFi

    6.7

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Showing 1 – 20

  • Reviewed: 15 February 2025

    5.0
    Very far away from anything and the staff are pretty useless (an hour on motorbike) but has nice views
    • Leisure trip
    • Couple
    • Villa with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    It’s an hour away from the town and very hard to get in and out of

    Nice views!

    Stayed in February 2025

  • Reviewed: 17 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Hard to come, only transfer from hotel or private car.

    The peaceful view and unique style of hotel.

    Stayed in March 2024

  • Reviewed: 8 February 2024

    7.0
    Amazing place if you have your own transportation!
    • Business trip
    • Solo traveller
    • King Room with Sea View
    • Stayed 3 nights

    Location is very isolated and nothing around you in walkable distance. Would advise against it if you do not own a scooter/car. The food at the restaurant is not very good, I advise trying other restaurants 2-5 km away.

    One of the most beautiful rooms I have ever stayed in! Amazing views, quiet and very comfortable bed. Room was nice and spacious. The staff was very friendly and welcoming!

    Stayed in January 2024

  • Reviewed: 9 February 2025

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 1 night
    • Submitted via mobile

    Our check in was at 2 and we were made to wait till 4:45 at the reception saying the previous guest didn't leave and they need time cleaning up. One of the Aircons didn't work but then they fixed it after complaining. The bath room wasn't mainted well. There was mold on the blinds and the shower attachment needs to be changed. It's located completely interiors and there was no option to rent a bike. There was only an expensive taxi service, if it's just one person wanting to go out. Our sister had a health issue and we requested to cook some plain rice that we brought, apart from our dinner orders. They couldn't fulfill it. The resort was understaffed and lots of communication gap and the manager was travelling apparently to take any feedback. Over all terribly disappointed.

    Stayed in February 2025

  • Reviewed: 4 February 2025

    1.0
    Very poor
    • Family with young children
    • Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Way too expensive and too far away from white beach. There is nothing too do here, Pool is dirty, beach also, kitchen close already 19,30 after this nothing at al too do not even a snooker table. Strange way too book taxi, they scam you, I book taxi with reception and got a tuk tuk instead. The hotel drive me for free to a place for rent a bike said the drive was for free, to the rent for bike place but charged me 400 baht for the ride back this took less than 10 minit drive and why was the ride too the bike was free but not the ride back. Very strange. The whole place is a scam and booking pricing on the island koh chang is not correct. No way these hotels are worth 10000 baht too 30000 baht and the day after I booked almost all hotels had 50 procent discount. This hotel make relationships broke up.

    Nothing,

    Stayed in January 2025

  • Reviewed: 28 January 2025

    1.0
    Bad hotel
    • Leisure trip
    • Family with young children
    • Villa with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are old, not clean, equipment not working (leaking fridge, water heater not working, bathtub broken...), no TV, no room cleaning, no room service. If you pay for an additional bed, you only get a mattress on the floor...

    The scenery

    Stayed in January 2025

  • Reviewed: 14 January 2025

    3.0
    Terrible
    • Leisure trip
    • People with friends
    • Family Suite
    • Stayed 5 nights
    • Submitted via mobile

    We were charged one hundred pounds per night which is a lot in Thailand, we stayed for 5 nights and the room was cleaned just once, the rooms haven’t been modernised since they were built probably 20 or 30 years ago. Everything was rotten or falling apart. The pool looked like it had problems it was a funny colour and dirty, the staff were quite rude and unhelpful and the location of the place is remote, you will need a car or motorbike if you want to leave the hotel To see anything

    Probably just the beach where it was

    Stayed in January 2025

  • Reviewed: 2 January 2025

    1.0
    Don’t waste your time and money
    • Leisure trip
    • Group
    • Executive Suite
    • Stayed 5 nights
    • Submitted via mobile

    We arrive at ko Chang pier and no one wants to take us to the hotel because it’s far and opposite to where all the tourist are going. Basically this place is far from everything that’s worth visiting in Koh Chang. Then we got there and immediately realise that what you see in the pictures is false advertising. This is essentially a very old hotel that appears to have been neglected for years, with no evident maintenance. The swimming pool was dark Green and closed. They had a notice saying that the pool was closed until next day at noon but when the time came the notice was still there, the swimming pool was still green and still closed. Upon check-in, we were taken to our room (the one shown in the pictures with the woman in the white dress). The buildings were clearly outdated and poorly maintained. As I entered the room, the wooden floor literally gave way beneath me. My leg got stuck, and I was unable to move it in any direction. It was an extremely frightening situation. The staff simply froze, doing nothing to help. It was my wife who saved me—she found a stone and broke the wooden plank around my leg to free me. My leg was very injured so we asked for a first aid kit. They brought us ice and an expired antiseptic solution. After this we were very upset and did not feel safe at that place anymore so we informed that we would have to stay the night because it was already too late to find an alternative stay, but we wanted to check out the next day and be refunded in total. The staff spoke very basic English and could not make decisions autonomously so they called the manager, who was not present. The manager did not want to talk to us and said that the best they could do was to offer us dinner and cocktails. No refund. We felt offended to say the least. We insisted for hours that we wanted to speak to the manager but they wouldn’t let us because the manager forbade them to pass the phone on to us.

    Nothing.

    Stayed in December 2024

  • Reviewed: 25 December 2024

    1.0
    Worst nightmare
    • Leisure trip
    • Family with young children
    • Villa with Garden View
    • Stayed 6 nights
    • Submitted via mobile

    What can I say? Cheaters! I have booked the accommodation with a free airport transfer. Before our arrival, I have contacted them to schedule our pick-up time. I was shocked when I was informed that rules have changed and they will charge me additionally of 5000 bhats in both directions (almost the cost of our whole stay). At the end, they have left me and my child outside the island without any support, any information or guidelines. They just said 'sorry for the inconvenience' 😡 After our conversation, they have changed settings in Booking system... I wanted to cancel this non-refundable booking after such changed conditions of the contract but they haven't agreed, so I was charged with the whole amount even when I wasn't able to get there. Shame on you! I just couldn't imagine a worse nightmare. It should be a chillout time for me and my son but it was a total disaster. Better think twice before booking anything there. No discount will ever compensate stress that they might give you.

    Stayed in December 2024

  • Reviewed: 19 December 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Villa with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    the breakfast was everyday the same. tasteless salad and cold hot food

    the location is good on the island. so nice and quiet.

    Stayed in December 2024

  • Reviewed: 22 March 2024

    3.0
    price is very expensive as compared to service and location
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 3 nights
    • Submitted via mobile

    my stay was three days stay , first night air conditioner was not working , i spend the night without air conditioner , next day i let staff know about it , they called a engineer to fix and when came back at night they said the air conditioner is working fine but it was not there were footstef all over the floor and screw on the floor we had two children with us, well at night around 10 i went to reception to report the issue and they changed the room , i was far from the main beach around 20 kilometer , worst experience ever ,

    breakfast ,

    Stayed in February 2024

  • Reviewed: 19 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Villa with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    The staff were really nice, the reception girls and dinner girls

    Stayed in February 2024

  • Reviewed: 28 January 2024

    9.0
    Hideaway
    • Leisure trip
    • People with friends
    • King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing, perfect 2 days there, Amy longer may have gotten boring. The beach was small and the water very shallow so not great for swimming in front of the hotel unless you want to be 1km out..

    Tranquility, no one around. Didn't see many other guests. Perfect get away to get away from it all..but do not expect a party on the beach In front as it's remote and well out the way! We met some Germans who were very unhappy after booking 16 nights there. Well derr, maybe look on a map and some past reviews and photos.

    Stayed in January 2024

  • Reviewed: 21 March 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Villa with Garden View
    • Stayed 6 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: 27 January 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Villa with Private Pool
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2024

  • Reviewed: 13 March 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Villa with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: 7 March 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Villa with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: 14 February 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: 24 December 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Villa with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2024

Showing 1 – 20

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