8.5

Reviews of Maenam Hills Samui

109 Soi 4, 84330 Koh Samui , Thailand

  • David

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review

    Lovely accommodation, pool great and big spacious accommodation

    Definitely needs transport to get around and explored

    Property response:

    Thank you David. It was my pleasure to host you.

    Maenam Hills Samui
    23 August 2025
  • Marianne

    Reviewed: 7 August 2025 · Stayed in August 2025

    Verified review

    The villa is in a peaceful and scenic location with a beautiful, well-maintained shared pool and gardens. The setting feels quiet and relaxed, and the villa itself is very spacious, with generously sized bedrooms and reasonably comfortable furnishings. The location is ideal if you’re seeking a tranquil stay; it is quiet and scenic, but it’s important to be aware that you’ll need your own transport or regular access to Grab, especially when travelling with children, as shops, restaurants, and the beach are not within walking distance for children and there are some rather scary dogs that make navigating those roads on foot, even as an adult, a little intimidating. Netflix on the TV was a helpful feature for travelling with young children.

    While the villa is spacious and well located, several practical issues affected our stay. The villa’s WiFi did not work on our personal devices at any point during the stay, and although Netflix functioned on the TV (which was helpful for entertaining the children), we had to rely on mobile data throughout. For the final two days, there was no working WiFi at all in the villa. The bathrooms are functional but in clear need of maintenance. We encountered a leaking sink in the downstairs WC, low water pressure in both showers, slow drainage, and a loose wall-mounted toiletry dispenser. Additionally, the downstairs living area lacks air conditioning. While we understand that this may be due to the open-plan design, we do feel the listing could be clearer in stating that air conditioning is provided in bedrooms only, rather than implying it covers the entire property. It seems from previous reviews that this has caught other guests by surprise as well. While the villa is listed as family-friendly, we would gently advise families with very young children to exercise caution. The property contains many decorative and fragile items, which—although attractive—are not particularly practical with little ones. We felt the need to move several items for safety and peace of mind. There was also an exposed extension cable placed on the stairs, which we avoided throughout the stay, but which our 3-year-old accidentally knocked at check-out, revealing damaged wiring. This led to a rather uncomfortable exchange with the owner, despite the fact that the cable had been in that condition throughout. Check-out felt quite formal, with a detailed inspection including towel counts and questions about charging cables that had not been provided. While we understand the need for thoroughness, this made for a less-than-warm end to the stay. More significantly, during one evening we experienced a power and water outage lasting several hours.

    Property response:

    Thank you for your appreciation of some of our property aspects. Booking.com does not permit me to write the description for our property. An automatic message is sent to you by me upon booking that specifically highlights the fact that the AC is only in the bedrooms and this has now alleviated the concern from our guests as they are informed. You would have the opportunity to cancel if that is not acceptable. Samui is an island and subject to Electrical anomalies at times that are beyond our control. The water depends on an electrical pump to function as it is supplied from a deep well. Usually these outages do not last very long as they are reported promptly to PEA services. I suggest your next stay be in a large hotel property where they have large generators and water systems to back up infrastructure. Ours is a small villa resort. My apologies for inconvenience. Our property is family oriented but we do not guarantee all aspects of it are 100% childproof. I appreciate that you moved the decorative items out of reach of you very active young ones. That said the villas are not designed for the stairway area to be used as a playground jumping feature to the sofa and your daughter was repeatedly allowed to do this knocking off the router from the stairs. I repaired the junction immediately so as not to have a hazard and simply asked that she not do that again while I was inspecting for check out. You provided a cash deposit at check in and I promise to return that deposit before you leave, Booking.com does not guarantee or insure any damage to my property, so it is normal that a full inspection be done before departure. I do not have a credit card on file to pursue damages discovered after departure. Please accept my apologies if that seemed intrusive to you. As for the wifi, if you had informed me about your problem I would have sent the technician. The service was working as the Netflix is connected to the same internet. Each house has a dedicated connection and there is a second provider for the entire grounds. You were provided documentation with both at check in. We have 2 different providers to ensure our guests do not have inconvenience as many work on line. As we are continually upgrading and repairing all aspects of the property your input is appreciated.

    Thank you for your appreciation of some of our property aspects. Booking.com does not permit me to write the description for our property. An automatic message is sent to you by me upon booking that specifically highlights the fact that the… Show more

    Maenam Hills Samui
    9 August 2025
  • Nandini

    Reviewed: 31 July 2025 · Stayed in July 2025

    Verified review

    Everything was great

    The electricity went out twice during our four day stay. Came back in about an hour every time

    Property response:

    Hi, Sorry about the electrical outages. We rely on PEA which is our public electricity company. As such, beyond our control and not isolated only to our property. Island life has its challenges at times, but not too often. Thanks for the great review otherwise !

    Hi, Sorry about the electrical outages. We rely on PEA which is our public electricity company. As such, beyond our control and not isolated only to our property. Island life has its challenges at times, but not too often. Thanks for the gr… Show more

    Maenam Hills Samui
    1 August 2025
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  • Linda

    Reviewed: 21 July 2025 · Stayed in July 2025

    Verified review

    Lovely house with ocean view and great swimming pool. Very nicely furnished with a well equiped kitchen, two large bedrooms and two bathrooms. Very friendly host who provided us with complementary fruits and water.

    Property response:

    Hi Linda, Thank you so much for your review. We’re really glad to hear you enjoyed the house, the ocean view, and the pool, and that the welcome fruits and water were appreciated. We’re sorry about the inconvenience caused by the power outage after the storm — unfortunately, it was beyond our control, but we did our best to respond quickly. We also noticed your rating for staff was a bit lower than the rest. If you have a moment to share any feedback, we’d truly value your thoughts on how we can improve the experience for our future guests. Warm regards, Elisa

    Hi Linda, Thank you so much for your review. We’re really glad to hear you enjoyed the house, the ocean view, and the pool, and that the welcome fruits and water were appreciated. We’re sorry about the inconvenience caused by the power out… Show more

    Maenam Hills Samui
    21 July 2025
  • Andrej

    Reviewed: 28 April 2025 · Stayed in April 2025

    Verified review

    great host

    a bit stink from sewers, older equipment of bathrooms

    Property response:

    Thank you for you appreciation of our property, you were great guests. Septic processing here is in ground, we try to do our best adding enzymes and the like and will strive to do better. The showers and faucets are being worked on and replaced in the next month as standard maintenance , so will be better for your next visit!

    Thank you for you appreciation of our property, you were great guests. Septic processing here is in ground, we try to do our best adding enzymes and the like and will strive to do better. The showers and faucets are being worked on and repl… Show more

    Maenam Hills Samui
    3 May 2025
  • Arseni

    Reviewed: 19 February 2025 · Stayed in February 2025

    Verified review

    Review of Accommodation ✅ Pros: • Beautiful and well-maintained territory. • Some houses located deeper in the resort can be more comfortable. ❌ Cons: • Electricity is only included up to 200 THB/day; any extra usage costs 7 THB per kWh. • Booking does not indicate that the ground floor (kitchen/living area) has no air conditioning. • The ground floor is practically unusable during hot periods except in the evening. • Some houses are located near the road, leading to noise from passing traffic. • The outermost houses have little privacy due to frequent foot traffic. • The accommodation is not new, though it is kept in a tidy condition. • Price-to-quality ratio is not ideal. 💡 Conclusion: If booking, choose houses further from the road. Keep in mind that there is no air conditioning downstairs, making it extremely hot during the day.

    Property response:

    Thank you for your constructive criticisms of our accommodations. Because of Booking.com policy I am unable to indicate in our property description that the Airconditioning is only in the bedrooms, and the same for the electricity consumption. After the somewhat tense discussion you initiated at check in, I found that I was able to create an automated response to inform guests of these things in the messages sent at confirmation of booking. You were not charged any extra electricity. I also did not charge you for the 20L bottle of drinking water as a gesture of good faith. This is the first time we have received a rating this low and I think that our property merits a better rating as do almost all of our guests, but beauty is in the eye of the beholder.

    Thank you for your constructive criticisms of our accommodations. Because of Booking.com policy I am unable to indicate in our property description that the Airconditioning is only in the bedrooms, and the same for the electricity consumpti… Show more

    Maenam Hills Samui
    20 February 2025
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  • Ricky

    Reviewed: 8 January 2025 · Stayed in January 2025

    Verified review
  • Victoria

    Reviewed: 2 January 2025 · Stayed in December 2024

    Verified review

    Good location , pool was nice and staff very friendly

    It’s a bit tired in places and the bathrooms would benefit from a refresh.

  • Alexandre

    Reviewed: 16 December 2024 · Stayed in November 2024

    Verified review

    We spent a wonderdul Time here :) Elisa was a great host We will be back Thank you

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  • Maik

    Reviewed: 13 December 2024 · Stayed in December 2024

    Verified review
  • Hen

    Reviewed: 26 August 2024 · Stayed in August 2024

    Verified review
  • Katy

    Reviewed: 3 August 2024 · Stayed in August 2024

    Verified review
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  • William

    Reviewed: 12 July 2024 · Stayed in July 2024

    Verified review

    Sophisticated

    Somewhat remote

  • William

    Reviewed: 27 June 2024 · Stayed in June 2024

    Verified review

    Great location and an amazing pool. The host was most welcoming. We will come back again.

    Nothing

    Property response:

    Thanks for the great review ! Enjoy your next adventure. Appreciated the feedback.

    Maenam Hills Samui
    28 June 2024
  • Caitlyn

    Reviewed: 1 March 2024 · Stayed in February 2024

    Verified review

    Lots of space, quiet, clean. Loved the pool. Elisa and Pop were friendly and extremely helpful.

    Nothing.

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  • Robbie

    Reviewed: 4 December 2023 · Stayed in November 2023

    Verified review

    Amazing property. Pop and Elisa were great hosts. Great swimming pool. Location is good. The rooms were kitted out well and were very spacious. Nice welcoming too. Has all the needed facilities and a few extra bonuses as well.

    Nothing, everything was good.

  • Abutbul

    Reviewed: 13 September 2023 · Stayed in September 2023

    Verified review

    The team was very nice and welcoming, nice pool and great space in the villa. Good location between chaweng and nathon

    The toilet had always yellow water.

  • Bernd

    Reviewed: 7 September 2023 · Stayed in September 2023

    Verified review
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  • 7.0 Good
    Cilene

    Reviewed: 5 September 2023 · Stayed in September 2023

    Verified review

    I wish the house was less hotter.

    Property response:

    Our villas are only Air conditioned in the bedrooms. Our open stairway and floor plan does not allow for AC on the ground floor. The ground floor has ceiling fans and also floor fans. Normally guests keep the sliding doors open for air flow but you had a dog with you and subsequently could not do this. Glad you enjoyed the rest of our facilities and service.

    Our villas are only Air conditioned in the bedrooms. Our open stairway and floor plan does not allow for AC on the ground floor. The ground floor has ceiling fans and also floor fans. Normally guests keep the sliding doors open for air flow… Show more

    Maenam Hills Samui
    10 September 2023
  • Kirk

    Reviewed: 28 August 2023 · Stayed in August 2023

    Verified review

    Everything about this place. Really suited us down to the ground. There is plenty of space. Felt like a home from home. Great staff, clean, tidy, amazing property.

    No gripes. We wanted to stay longer

  • Egor

    Reviewed: 20 August 2023 · Stayed in August 2023

    Verified review

    I like location of property and view from second floor. There are few villas here that have this view and we were one of lucky ones. There are also bbq grill shared between two villas and you can use it. Also the owner(Eliza) were very welcoming and open.

    The Villa not the new and there are some dust on furniture. But it’s fine for the price and absolutely worth it. Also we have some problems with water, but they were solved soon.

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  • Tommy

    Reviewed: 24 July 2023 · Stayed in July 2023

    Verified review

    Spacious and clean, great pool

  • Ian

    Reviewed: 6 May 2023 · Stayed in May 2023

    Verified review

    Very reasonably priced and great quality. Owing to the fact the villa as in estate with a large shared swimming pool which is great.

  • Jonathan

    Reviewed: 24 April 2023 · Stayed in April 2023

    Verified review

    great apartment. the owner made us feel very welcome and got us sorted with infos about the location and scooters. the pool area is also very nice and since the property is not located on a busy road it’s calm and relaxing.

    there was no making of the rooms in the price this would have been an additional extra.

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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