Reviews of Marco Polo Phuket Poshtel & Bistro
227 ถนน ถลาง, 83000 Phuket Town, Thailand
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGood location
LOADS OF BEDBUGS beds rock hard Told staff that I wasn’t staying here because of bedbugs, refused to give me a new bed or a refund
Sorry for the discomfort; we'll work to improve.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGood position
I paid for a double room with terrace and view, and they gave me a small room WITHOUT ANY WINDOW! it's a shame
I'm sorry you had a bad experience, but let me explain. The room you booked is a room with no window and no balcony, which is exactly as described.
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewI like the bedroom
Nothing
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewVery helpful staff, nice garden, breakfast, working smart tv, good location, very clean and nice, modern
Not much
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in April 2025
Verified reviewHanger in your bunk to hang your towel Nice common space to hang out There is a kitchen area where you can cook
Too many signs everywhere (the floor, the walls, everywhere) telling us what not to do. Seemed excessive. The staff were rude, both the night and day staff. One of the members even rolled their eyes at me when I told them that I forgot my key card inside the room. Breakfast was just a half toast, sausages, and eggs. If you wanted more, you'd have to pay. The bathroom was not that clean
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified review- Good location- close to the old town, pier and lots of restaurants/cafes - Shower/toilets were always very clean
- Bed was very hard and not very comfortable - Room wasn’t particularly soundproof (not a big problem though)
Reviewed: 23 June 2025 · Stayed in May 2025
Verified reviewThe breakfast is just perfect for having something to start your day. Very good location close to the bus stop where you can take the bus to the airport and other places of Thailand. There are plenty of good cafes and restaurants nearby.
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewNothing
Nothing
Customer had problems with their stay since check-in. They misunderstood the room type, claimed that they had booked another type, made various excuses to request a room upgrade, pick our drinks in the refrigerator for sale without paying, and had problems with the keycard deposit, claiming that they had paid deposit more than they would get back.
Customer had problems with their stay since check-in. They misunderstood the room type, claimed that they had booked another type, made various excuses to request a room upgrade, pick our drinks in the refrigerator for sale without paying, … Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewSooo clean! And the stuff was amazingly polite. 60 bath on a bike to the harbour-nice. Next to the property plenty of food and massages
No window in the room, I don’t remember reading about that… but it was ok for sleeping only. Very strong fragrance smell in the room… but stuff was sorry and tried to figure out why. We didn’t understand 🤣
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewVibes, cleanliness, staff. City center 5 minutes walking
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewLocation great, close to old town shops and places to eat.Close to food court. Close to live music. Close to monkey hill for hiking. Close to songkran celebrations.
Breakfast portion was too small. No choice of any cereals
Reviewed: 16 April 2025 · Stayed in March 2025
Verified reviewReviewed: 15 April 2025 · Stayed in March 2025
Verified reviewGood value for money, bathroom could be cleaner
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewWas really quite and clean 👍🏻
To much quite,was hard socialize
Reviewed: 12 April 2025 · Stayed in March 2025
Verified reviewI liked this home away from home so much I stayed in the same bunk for two months!!! I'm a 65 year old traveler who just retired and had never stayed in a Hostel before. When I saw it online, I thought, POSHTEL... that's me!!! Posh on a budget, that is... 😆 🤣 😂. I'm writing another book and wanted this experience so I booked for a week and ended up falling in love with the staff, opportunity to meet mostly young people from around the globe and have easy access to all the sights, restaurants and a short busride to the other side of the island where I went snorkeling several times a week. Kim, the manager, became my adopted daughter because she was so awesome...she really cared about me and helped me with my computer, booking trips (she saved me a LOT of money) and made sure the grab bikes went slow so they didn't scare me...she was stern advocate for my well being! 😀 the General Manager, Balizfeun, made friends with me, and we hung out in the spotless, cool lobby where guests played pool, board games, and made new friends! Kim's daughter and sister worked there and kept everything super clean with Bo and Foo, who all seemed to be good friends and cooked us breakfast in the morning 🌄. Mama,an older woman, came in several times a week to do the heavy cleaning, which contributed greatly to the overall emaculate condition of my home. The other front desk woman, Pemika , was super with computers and helped me with technical issues and booking travel with a cheerful, generous attitude 😀 and attention to detail so I didn't panic when I got confused...I'm old...the place was super social AND quiet while the guests respected quiet hours and made lifelong friend!it felt like Summer Camp for adults! I highly recommend this gem for all ages and agendas!