Its in need of an upgrade but i believe thats happening soon, it needed some attention in the bathroom and wardrobe was looking a quite worn. The air-conditioning wasnt working correctly but they supplied a big fan. Air con in the gym was poor

Perfect location right on the beach, easy to get to local amenities and staff where lovely, huge bath, powerful spacious shower

Stayed in July 2025

Due the rough sea paddle boarding and kayaking is not possible [or very limited] at this part of island. [Right now, from Oct/Nov sure better They should do some maintance work around the pools

We were 3 years ago here and now again. In the green saison pretty relaxed. Poolvilla is nice, worth the money [at least now]. Breakfast: many western/european food choices. The beef stew, banana bread and brownie were great! The whole resort / hotel is pleasent andbeautiful green.

Stayed in July 2025

Pools are hot !! lol

Very nice property … big open areas private and quiet

Stayed in April 2025

There is no beach here and it’s far from everything or any quasi nice beach. The resort however is beautiful. I strongly recommend a pool villa it was gorgeous.

Stayed in April 2025

We had a bit of trouble getting the shower to a decent temperature. It was either cold or very hot. I read several reviews and can't quite understand the criticism, at least when it came to "The Pool Villa". I can't comment on other room types.

I realy loved it. The pool villa was very nice. The service when we needed it was good and quick. as I have a bad back, the bed was the best I experienced in a month of traveling around Thailand. The hotel is perhaps a bit worn, but it wasn't something I really cared about, maybe it had something to do with the fact that I had a great room and was there most of the time. When I return to Koh Chang, this will be the only option for me.

Stayed in April 2025

I accidentally booked and so did my agent Unfortunately I couldn’t get a refund as my booking didn’t allow for it so we had a whole room next door we didn’t use and I think that spoilt the stay for me but it was my own fault We came home one night and just missed the fire show and we wished we knew it was one maybe a poster at breakfast would have been handy or maybe I missed it The lobby design is gorgeous

Stayed in March 2025

Beach Ok, but not as good as many in Koh Chang. Sea too shallow to swim at low tide.

Room very comfortable. Excellent swimming pool. Great breakfast. Have stayed here on a number of occasions and would certainly come back again.

Stayed in March 2025

Had to wait 2 hours to check in and the reception was open so was stifling in the heat.

Beautiful location towards the bottom of this stunning island. Amazing pool and private beach. We had a delux sea front room and it was large, comfortable and had magnificent views. Beach bar and starbucks a bonus.

Stayed in February 2025

The staff made zero attempt to help me find a scooter. The resort isn't near the main village and after walking for over an hour, up and down huge hills, asking other resorts and random shops, I finally found one. I have been travelling for months and every accommodation I have stayed in has either hired me a bike, or searched for one for me. One even hired me one from there staff. The staff at the Mercure were lovely, but made absolutely no attempt to help find me a scooter or put me in contact with someone who could. Very disappointing for such a large so-called luxury chain.

Facilities, cleanliness, private beach, staff were nice (see caveat in the "not like")

Stayed in February 2025

Terrible Terrible wifi! Property atmosphere just ok.

Good location & comfortable bed. Access to pool from room is a nice feature.

Stayed in February 2025

Room was small and at the back of the hotel near car park. Terrible smell coming from air conditioning. Lots of bugs in room. Rest of the hotel was lovely. Staff very nice especially the staff who work in the bar on beach area. Also parking man was so lovely.

Stayed in February 2025

The air conditioning cannot be adjusted, and the chairs on the balcony are old and almost broken. It’s fine if you stay in the hotel, but getting to the city requires a long drive, and the journey is quite dangerous.

The hotel is generally quite good, the staff are friendly, and the food is fairly decent.

Stayed in February 2025

The beach and swimming area is not nice compared to the rest of the island. It's a man made beach with slimy concrete shelf into the water. The whole resort feels man made.

Room was large, bathroom very nice. Breakfast was good. This is definitely a 'resort' rather than the boutique hotels that make up the rest of Koh Chang. The value for the room and facilities is excellent. The restaurant at the end of the beach is great, and the local bars in town are fun (we had teenagers with us!)

Stayed in January 2025

Couldn’t really complain about anything the only thing maybe drinks a bit pricey all facilities very good

Location and staff excellent

Stayed in January 2025

Just under £600 for a 3 night stay in a villa with a pool and a hot tub and you only get 2 sachet of coffee complimentary a day, that’s very poor in my opinion for what I paid.

Stayed in January 2025

Servicefee and tax everywhere excluded. That’s very untypical for Thailand Also for the beach coffee!!! Fitness room could get a little upgrade Eg more mats. Towels. Switch on aircon! We used it a lot but often now towels and hot room

Amazing rooms with 50m pool!! Small fitness room Small hotel Quiet area- village Restaurants close by Beautiful beach Enough sunbeds Hidaway Starbucks kiosk ❤️ No loud kids !!!

Stayed in January 2025

resort getting a little tired but overall good

The room was a good size and had everything we needed.

Stayed in January 2025

We were there for the whole week, they make up the room every day. But didn’t change the bedsheets at all. Need to asking for changing of pool towels every time. Many of the staff are very service minded, but many are not. If there was 5staff at the same place, is totally hard to get eye contact with some of them to get help. But many came to help you very fast and helpful.

Very nice place nearly the beach and many of the staff are very nice.

Stayed in December 2024

The price for food (breakfast/lunch/dinner) were too high so we didn't eat at the hotel. Toilet outside as well in the rooms could use some renovations and also the entry way should be looked at as the grates weren't holding in their place while driving over them with the car.

The hotel staff was exceptionally friendly and helpful. Whenever we met anybody on the hotel grounds they smiled and greeted us. The room had a good view from the balcony. There's a Starbucks on the hotel grounds and the beach was being kept clean. They informed us on a regular basis if there were private functions happening which could cause noises (usually from 6pm-10pm). We even received a small Christmas gift. Overall a very pleasant stay!

Stayed in December 2024

buffet breakfast was a bit chaotic

the room was spacious and well appointed

Stayed in November 2024

Food and breakfast could be improved in terms of option, selections and quality. However, it is fairly priced.

I love the exclusivity of the private beach. The room was very clean, but all the amenities that you could ask for. Well kept new designs. Overall, Hotel up to standard.

Stayed in December 2024

There was not enough stretch of beach and it was quite rocky. The rooms are a bit dated, and can use some small touch ups. There were no small amenities, such as, cotton pads or cotton buds present, I guess we'd have to request them. The food menus are limited, which makes it hard to find food because the surrounding area of the hotel is nothing interesting at all, hence the name "Hideaway" The breakfast buffet, though has a good variety, are heavily salted. On some items, they were unbearable.

The view from my seaview room was nice. There were kayaks and SUPs for rent at a fair price. The price of food and drinks in the hotel outlets was fair, and good portions. The breakfast buffet has a good variety.

Stayed in December 2024

Pool could have been a little cleaner

It’s very beautiful and the staff is great..

Stayed in November 2024

I think the beaches everywhere else on the island are a lot better than the beach here, it’s man made and the water is a bit green. A beach 5 mins down the road (lonely beach) is clear waters and gorgeous sand. Breakfast could be better.

The location is great, we tend to go out most days on our moped so for a comfy room to stay and go and visit other places it was perfect

Stayed in December 2024