Reviews of Mercure Koh Chang Hideaway 4 stars
111/1 Moo 1, Koh Chang Tai, Koh Chang, Bailan Bay, 23170 Ko Chang, Thailand
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Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewBeach front and the pool villa was nice
We booked a pool villa that claimed to sleep four people and when we arrived there was only one double bed. They made us pay for an extra bed for our son which was an unexpected added expense. The location isn’t great either, you definitely need a car if you stay there. Pool also wasn’t so clean, leaving us feeling slimy when using which wasn’t great.
Dear Value Guest, We very much appreciate your comments regarding your stay at Mercure Koh Chang Hideaway. I truly regret that your stay with us did not entirely fulfil your expectations. We understand your disappointment and sincerely apologize for the inconveniences caused. Once again, thank you for your stay and your valuable feedback. We really hope that you would accord us with another opportunity to serve you better in the future. Best regards, The Management and Team Mercure Koh Chang Hideaway
Dear Value Guest, We very much appreciate your comments regarding your stay at Mercure Koh Chang Hideaway. I truly regret that your stay with us did not entirely fulfil your expectations. We understand your disappointment and sincerely apo… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewPerfect location right on the beach, easy to get to local amenities and staff where lovely, huge bath, powerful spacious shower
Its in need of an upgrade but i believe thats happening soon, it needed some attention in the bathroom and wardrobe was looking a quite worn. The air-conditioning wasnt working correctly but they supplied a big fan. Air con in the gym was poor
Dear Value Guest, On behalf of Mercure Koh Chang Team, we thank you for taking the time to share your comment to us regarding our services and our team member as well. We want our guests to have the best experience possible where every area. And I will share your comment to our team accordingly. We hope to have the pleasure of welcoming you again soon at Mercure Koh Chang. Best regards, The Management and Team Mercure Koh Chang Hideaway
Dear Value Guest, On behalf of Mercure Koh Chang Team, we thank you for taking the time to share your comment to us regarding our services and our team member as well. We want our guests to have the best experience possible where every are… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewStaff tried hard to please - but seemed a little sad, morale seemed low. Food was quite good, especially Thai dishes. Breakfast so so and same each day - no cheese for omelette! Room service was good and quick and reasonably priced Room big and generally comfortable (but dated) Very quiet resort if that's what you are looking for
Needs a facelift/upgrade, very old facilities and feels run down - expected better standard from a Mercure (4-star brand?), will not book them again. Sun beds on the beach seriously damaged and not repaired No service around the pool or on the beach - have to find staff at bar counters Very isolated nothing nearby - 3K drive to nearest 7 11 - dangerous to walk the roads. Not really suitable to swim in the sea, shallow and lots of rocks
Dear Mr.Andrew, We very much appreciate your comments regarding your stay at Mercure Koh Chang Hideaway. I truly regret that your stay with us did not entirely fulfil your expectations. We understand your disappointment and sincerely apologize for the inconveniences caused due to the maintenance issued. Once again, thank you for your stay and your valuable feedback. We really hope that you would accord us with another opportunity to serve you better in the future. Sincerely, The Management and Team Mercure Koh Chang Hideaway
Dear Mr.Andrew, We very much appreciate your comments regarding your stay at Mercure Koh Chang Hideaway. I truly regret that your stay with us did not entirely fulfil your expectations. We understand your disappointment and sincerely apolo… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewWe were 3 years ago here and now again. In the green saison pretty relaxed. Poolvilla is nice, worth the money [at least now]. Breakfast: many western/european food choices. The beef stew, banana bread and brownie were great! The whole resort / hotel is pleasent andbeautiful green.
Due the rough sea paddle boarding and kayaking is not possible [or very limited] at this part of island. [Right now, from Oct/Nov sure better They should do some maintance work around the pools
Dear Balazs We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our pool Maintenance and our services as you suggestion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Mercure Koh Chang Hideaway.
Dear Balazs We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will se… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewGood area for relaxing
Dear Value Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again in the future. Sincerely, The Management and Team Mercure Koh Chang Hideaway
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewWe had booked 4 nights, nonrefundable with our 4 year old child. On arrival we were informed about a big group having a celebration with a heads up it could give a little bit noise pollution. After checking into the room we smelt a odor of mold. As hotel was sold out, reception was not able to do anything about this at that moment. The next day there would be options. The hotel room did not meet the standard of Mercure hotels. Through the mattress you could feel the spiral. Besides that there were all kinds of dirty spots on the sheets. With the noise (far from being 'little' and this terrible mattresses our child could barely sleep that first night. You could feel the coil through the mattress. We complained about this with the reception. Meanwhile we went to the hotel restaurant for breakfast. With 100+ guest the was only 1 stafmember clearing dirty tables and 2 'chefs' preparing 1 egg each at a time. After the attempts to get an 8 minute boiled egg, I gave up. On both times even the egg white was still partly liquid. Trays of food were practically empty and were hardly replenished. After putting our second complain with the manager she asked for a change to solve the problems.The manager indicated that it was not our problem but because of the low season a few staff members were send home. An attempt was made to improve sleeping comfort by placing a topper on the mattress, which did not help. The second night our child and us again had a worse sleep. The second day there was no improvement at breakfast. As a final solution the manager wanted to upgrade us to another room. Which we declined. After two miserable nights and the bad experiences at breakfast in the hotel we no longer had confidence in an acceptable solution. We would not let our holiday be ruined by this mismanagement of the Mercure staff. We checked out two nights earlier than booked in advance. With more than 80 euro per night in low season you may expect more than this rubbish.
Dear Value Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management and Team Mercure Koh Chang Hideaway
Dear Value Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and … Show more
Reviewed: 9 May 2025 · Stayed in March 2025
Verified reviewReviewed: 1 May 2025 · Stayed in May 2025
Verified reviewVery good hotel
Dear YANG We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Mercure Koh Chang Hideaway
Dear YANG We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will ser… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewVery nice property … big open areas private and quiet
Pools are hot !! lol
Dear Guest, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Management and Team Mercure Koh Chang Hideaway
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewThere is no beach here and it’s far from everything or any quasi nice beach. The resort however is beautiful. I strongly recommend a pool villa it was gorgeous.
Dear Value Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future! Sincerely, The Management and Team Mercure Koh Chang Hideaway
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewI realy loved it. The pool villa was very nice. The service when we needed it was good and quick. as I have a bad back, the bed was the best I experienced in a month of traveling around Thailand. The hotel is perhaps a bit worn, but it wasn't something I really cared about, maybe it had something to do with the fact that I had a great room and was there most of the time. When I return to Koh Chang, this will be the only option for me.
We had a bit of trouble getting the shower to a decent temperature. It was either cold or very hot. I read several reviews and can't quite understand the criticism, at least when it came to "The Pool Villa". I can't comment on other room types.
Dear Value Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future! Sincerely, The Management and Team Mercure Koh Chang Hideaway
Reviewed: 9 April 2025 · Stayed in February 2025
Verified reviewReviewed: 9 April 2025 · Stayed in February 2025
Verified reviewReviewed: 8 April 2025 · Stayed in February 2025
Verified reviewReviewed: 7 April 2025 · Stayed in March 2025
Verified reviewCan not tell you enough how accommodating the staff were. We enjoyed our stay. Quiet with private beach. Definitely will stay there again if I have the chance.
Dear naritsara We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Mercuer Koh Chang Hideaway
Dear naritsara We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will… Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewwow, das a waste of money. rude staff at frontdesk, rats in the airconditioning-system, dirty pool, at this beach you will not swim, dirty towels. wanted to cancel my stay after arrival, but they didn’t allow.
Dear Value Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management and Team Mercure Koh Chang Hideaway
Dear Value Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and … Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewI accidentally booked and so did my agent Unfortunately I couldn’t get a refund as my booking didn’t allow for it so we had a whole room next door we didn’t use and I think that spoilt the stay for me but it was my own fault We came home one night and just missed the fire show and we wished we knew it was one maybe a poster at breakfast would have been handy or maybe I missed it The lobby design is gorgeous
Dear Value Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future! Sincerely, The Management and Team Mercure Koh Chang Hideaway
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 6 March 2025 · Stayed in March 2025
Verified reviewRoom very comfortable. Excellent swimming pool. Great breakfast. Have stayed here on a number of occasions and would certainly come back again.
Beach Ok, but not as good as many in Koh Chang. Sea too shallow to swim at low tide.
Dear Robert Warm greeting from Mercure Koh Chang We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team
Dear Robert Warm greeting from Mercure Koh Chang We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. … Show more