Reviews of Napasai Samui 5 stars
65/10 Moo 5 Baan Tai , 84330 Mae Nam, Thailand
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewEverything, impeccable beach, attention to detail from staff, the food delicious!
I did not have enough time to stay there for at least a week. I fell in love with the hotel!
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewDream comes true! Exceptional service, always with smile, cleaning room twice a day, leaving you surprises at the room. Great breakfast and perfect pool.
Dear Khun Gil, thank you for such an amazing review. It was our absolute pleasure to host you & the family. Hopefully, we see you next year for another relaxing getaway! Alla, Guest Relations Manager
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLiterally everything: Location, pool, the beach, staff, the villas, the food, the spa, all the rest of the facilities . The unbelievably stunning sunset!
N/a
Dear Khun Rita, Thank you so much for the wonderful review. We're happy to read that you loved every part of your stay — from the location and facilities to our team and those unforgettable sunsets. We'd be honored to welcome you & the family back for another amazing experience! Alla, Guest Relations Manager
Dear Khun Rita, Thank you so much for the wonderful review. We're happy to read that you loved every part of your stay — from the location and facilities to our team and those unforgettable sunsets. We'd be honored to welcome you &… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewCalm and classy
May be the shower…
Dear Khun Anastasia, thank you very much for your kind review. We are happy that you enjoyed your stay so much! We have well noted you comment about the bathtub, it has been shared with the Executive Management. It was our absolute pleasure to host you, we will be looking forward to welcoming you back in the future! Alla, Guest Relations Manager
Dear Khun Anastasia, thank you very much for your kind review. We are happy that you enjoyed your stay so much! We have well noted you comment about the bathtub, it has been shared with the Executive Management. It was our absolute pleasur… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewBreakfast was a bit repetitive and not as much variety as other hotels. The quality was good though.
Gym room was in need of upgrading a bit.
Dear Khun Alexander, thank you very much for choosing Napasai for your vacation and taking the time to leave the review. We have well noted your constructive feedback, and it has been shared with the Executive Management. Thank you again, we are happy that, overall, you had a great time, and we will be hoping to welcome you back in the future! Alla, Guest Relations Manager
Dear Khun Alexander, thank you very much for choosing Napasai for your vacation and taking the time to leave the review. We have well noted your constructive feedback, and it has been shared with the Executive Management. Thank you again, … Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe breakfast could have done with some more variety. Compared to the rest of the property and the facilities, the breakfast felt a bit sub-par. It was good, unlike everything else which was excellent.
Dear Khun Abir, thank you for staying with us at Napasai, it was our absolute pleasure to host you. We are glad that, overall, you had an excellent experience and enjoyed the stay. Please be assured that your comment about breakfast has been shared with the Executive Chef for his consideration and action. Comments like yours are invaluable to us and help us on our constant path to improvement. Thank you again, and we will be looking forward to welcoming you & the family back to our tropical paradise. Alla, Guest Relations Manager
Dear Khun Abir, thank you for staying with us at Napasai, it was our absolute pleasure to host you. We are glad that, overall, you had an excellent experience and enjoyed the stay. Please be assured that your comment about breakfast has bee… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in May 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe infinity pool was really beautiful, with the best view ever. The staff was amazing, very attentive and responsive.
The food seemed overpriced even for an expensive resort, but I suppose it's like this everywhere in Koh Samui now.
Dear Khun Darya, Thank you for staying with us at Napasai and we appreciate you taking the time to complete the review. It is amazing to read that, overall, you had a great stay and enjoyed the services and facilities. It was an absolute pleasure to host you, the team and I are looking forward to welcoming you back to our tropical paradise for another relaxing getaway. Sincerely yours, Ae Hathairat Room Division Manager
Dear Khun Darya, Thank you for staying with us at Napasai and we appreciate you taking the time to complete the review. It is amazing to read that, overall, you had a great stay and enjoyed the services and facilities. It was an absolute… Show more
Reviewed: 28 June 2025 · Stayed in April 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in May 2025
Verified reviewsmoking was allowed only in a place with no chairs ... and suddenly I saw that others were allowed to smoke next to the pool while we were told not to...
Dear Khun Beri, Thank you for staying with us at Napasai Samui and we appreciate you taking the time to complete our online survey. It is a pleasure to read that you had a great stay and enjoyed the services and facilities. We are honoured to see the high scores you left us. It is always extremely rewarding to receive such positive remarks, feedback like yours motivates us to provide more unforgettable experiences to our guests every day. It was an absolute pleasure to host you. We will definitely investigate to our pool bar team what was happened in terms of smoking area allowed to make all the team understand in the same pace that there is no smoking allowed at the pool bar and pool area. The team and I are looking forward to welcoming you back to our tropical paradise for another relaxing getaway, Truly yours, Ohm-Piyapong Reservation Manager Napasai Samui
Dear Khun Beri, Thank you for staying with us at Napasai Samui and we appreciate you taking the time to complete our online survey. It is a pleasure to read that you had a great stay and enjoyed the services and facilities. We are honoure… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThis resort is heaven on earth! Every detail is meticulously carried out to enhance the guest experience. The private beach setting and outstanding restaurant are the cherry on top.
We had a little trouble with our front door lock, and there should be better access to the beautiful beachfront
Dear Khun Narang, Thank you for staying with us at Napasai Samui and we appreciate you taking the time to complete our online survey. It is a pleasure to read that you had a great stay and enjoyed the services and facilities. We are honoured to see the high scores you left us. It is always extremely rewarding to receive such positive remarks, feedback like yours motivates us to provide more unforgettable experiences to our guests every day. It was an absolute pleasure to host you, the team and I are looking forward to welcoming you back to our tropical paradise for another relaxing getaway, Truly yours, Ohm-Piyapong Reservation Manager Napasai Samui
Dear Khun Narang, Thank you for staying with us at Napasai Samui and we appreciate you taking the time to complete our online survey. It is a pleasure to read that you had a great stay and enjoyed the services and facilities. We are hon… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewThe hotel, in general, is truly exceptional—everything was seamless and easily accessible, making our stay incredibly comfortable. We especially appreciated the warmth and attentiveness of the entire team; their hospitality made a real difference. The highlight of our experience was undoubtedly the swimming pool—absolutely stunning and perfectly positioned to offer beautiful views, it really stands out as the centerpiece of the property. While the rooms show a bit of age in design, they are extremely well-maintained, clean, and in excellent condition, offering both charm and comfort throughout our stay.
breakfast
Dear Khun Igor, Thank you so much for your wonderful feedback. We're delighted to hear that your stay was both comfortable and seamless, and that the warmth and attentiveness of our team made a positive impact on your experience. We also sincerely appreciate your comments regarding breakfast. Your feedback is invaluable and will be taken into account as we continue to enhance our offerings. We look forward to welcoming you back for another memorable stay. Warmest regards, Ae Hathairat Room Division Manager
Dear Khun Igor, Thank you so much for your wonderful feedback. We're delighted to hear that your stay was both comfortable and seamless, and that the warmth and attentiveness of our team made a positive impact on your experience. We a… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewOverall nice view and lounges were good the room was a good size and comfortable
The breakfast was minimal. Not a good selection of food. At least offer cut up fruit. Maybe some cereal and better salad
Dear Khun Robert, Thank you for your feedback. We're delighted to hear you enjoyed your stay with us. Your comments about breakfast are truly appreciated and have been shared with our food and beverage team for consideration. We look forward to welcoming you back for an even more enjoyable experience. Warmest regards, Ae Hathairat Room Division Manager
Dear Khun Robert, Thank you for your feedback. We're delighted to hear you enjoyed your stay with us. Your comments about breakfast are truly appreciated and have been shared with our food and beverage team for consideration. We look f… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewEverything
Nothing
Thank you for taking the time to share your feedback about your stay. Ae, Room Division Manager
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 May 2025 · Stayed in April 2025
Verified reviewThe peace and beauty of the resort was outstanding. Will comeback for sure.
I would say that the place sooner or later will need internal refurbishing, but it didn’t hinder out experience what so ever.
Dear Khun Michniewicz, Thank you for your wonderful review! We're so happy to hear that you enjoyed the peace and beauty of our resort. It's great to know that your experience was so memorable, and we can't wait to welcome you back for another stay. We also appreciate your feedback regarding the internal refurbishment. We're always looking for ways to enhance our guests' experiences, and we’ll definitely keep that in mind for future improvements. Thank you again for choosing us, and we look forward to your next visit! Alla, Guest Relations Manager
Dear Khun Michniewicz, Thank you for your wonderful review! We're so happy to hear that you enjoyed the peace and beauty of our resort. It's great to know that your experience was so memorable, and we can't wait to welcome you b… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewThis has been the best hotel I have ever stayed in during my life. Excellent staff service, great ocean view from the room, amazing pool, complimentary kayaking, paddleboarding etc even with lessons. Daily activities.
Beach and ocean - nothing much to see, water is shallow and has a lot of sea grass. On the last day of our stay, there was a miscommunication between staff about our luggage collection, which is the only reason I'm rating this hotel 9/10.
Dear Khun Marek, Thank you so much for your fantastic review! We are absolutely delighted to hear that you had such an exceptional stay with us. It’s wonderful to know you enjoyed the ocean view, our pool, the complimentary water activities, and the daily experiences we offer. Your kind words about our staff service mean a lot to us! We also appreciate your feedback regarding the sea grass in the water and the miscommunication about your luggage collection. We truly apologize for the inconvenience caused by that, and we're already addressing it with our team to ensure a smoother experience for future guests. Thank you once again for choosing us, and we hope to welcome you back soon to create even more unforgettable memories! Alla, Guest Relations Manager
Dear Khun Marek, Thank you so much for your fantastic review! We are absolutely delighted to hear that you had such an exceptional stay with us. It’s wonderful to know you enjoyed the ocean view, our pool, the complimentary water activitie… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewA lot of activities every day, good restaurants, nice views, great pool, yoga classes and service is just brilliant
Gym could be a bit refreshed
Dear Khun Rostyslav, Thank you for sharing your wonderful experience with us! We're so glad you enjoyed the daily activities, our restaurants, the stunning views, and the great pool. It’s also fantastic to hear that you appreciated the yoga classes and the service—our team works hard to provide exceptional experiences for our guests. We also appreciate your suggestion regarding the gym. We’re always looking for ways to improve, and we’ll definitely take your feedback into consideration for future upgrades. Hoping to welcome you back soon for another amazing stay! Alla, Guest Relations Manager
Dear Khun Rostyslav, Thank you for sharing your wonderful experience with us! We're so glad you enjoyed the daily activities, our restaurants, the stunning views, and the great pool. It’s also fantastic to hear that you appreciated the… Show more
Reviewed: 28 April 2025 · Stayed in March 2025
Verified review