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Reviews of Phayao Gateway Hotel 3 stars

7/36 Pratuklong 2 Rd., T. Wieng, A. Muang, 56000 Phayao, Thailand

#21 of 32 hotels in Phayao

Guests' Choice

Review score

Based on 36 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.5

  • Location

    8.4

  • Facilities

    6.6

  • Staff

    8.4

  • Value for money

    7.9

  • Free WiFi

    5.6

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Showing 1 – 25

  • Reviewed: 8 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The location was great. Full of shops and places to eat and it was very close to the department store. The breakfast was very limited. I assumed it was because of during low season and less guests.

    Stayed in July 2025

  • Reviewed: 23 February 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 6 nights
    • Submitted via mobile

    In centred

    Stayed in February 2025

  • Reviewed: 30 December 2024

    7.0
    Good value for money if all you need is a place to sleep at a central location.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is rather old and run down. But considering the price that is acceptable.

    Good place if all you need is a room for the night. Acceptable for the price. Good location nearby the lake.

    Stayed in December 2024

  • Reviewed: 21 November 2024

    8.0
    Reasonable price
    • Leisure trip
    • Family with young children
    • Superior Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    #N/A

    Good location, room quite clean, nice servive.

    Stayed in November 2024

  • Reviewed: 25 October 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location,it's an older style hotel with big rooms that were serviced daily, friendly staff and a Thai breakfast.Over all very good value for money.

    Stayed in October 2024

  • Reviewed: 19 August 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast not up to scratch, TV not working properly. Towels could do with changing, they were well worn. No pool open until midday.

    The spectacular view from the 5th floor window. Size of the room and perfect shower. Walking distance to the bus terminal. Long walk to the lake edge. Good friendly people.

    Stayed in August 2024

  • Reviewed: 5 April 2024

    7.0
    Disapointed.
    • Leisure trip
    • Couple
    • Superior Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Dining room table clothes were dirty and stains, we had to move to another table as the one we were given was about to colapse..

    Average

    Stayed in April 2024

  • Reviewed: 23 November 2023

    8.0
    Good choice
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Excellent hotel although not new everything Clean and in good working order the rooms are large and had everything we needed breakfast was good and the staff excellent

    Stayed in November 2023

  • Reviewed: 27 October 2023

    8.0
    good value stay
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night

    a bit old room but all was clean

    good location-nice staff

    Stayed in October 2023

  • Reviewed: 19 March 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    A bit of a mystery as to why the pool and fitness centre don’t open until midday and why the snooker tables were closed after 4 pm ?

    Good location, close to everything, clean room and comfortable bed. Staff were friendly and helpful

    Stayed in March 2023

  • Reviewed: 8 January 2023

    8.0
    good affordable accommodation near everything and 100m from bus station
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    if I had to complain about one thing, the hotel needs a renovation…which may be in progress. breakfast was average.

    location, comfy bed, nice room.

    Stayed in December 2022

  • Reviewed: 14 December 2022

    8.0
    a pleasant hotel convenient situated
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    next to the hotel is a club, Hollywood, when it closes at 03.00 am there is some noise at the parking lot in front of the hotel. a room at the backside could be beter. I don’t need clean towels everyday, but it would be beter if every day, toilet paper etc are filled up. that did not happen in our case.

    a very pleasant hotel on walking distance from the lake with the promenade. also close to the bus terminal. breakfast was simpel and no fresh fruit, in all other hotels we had

    Stayed in December 2022

  • Reviewed: 6 November 2022

    7.0
    I would stay again.
    • Leisure trip
    • Solo traveller
    • Superior Deluxe Double or Twin Room
    • Stayed 2 nights

    I would have liked the pool to be open before noon. My car was blocked in early in the morning because of tour vans parked behind my car. The halls were a bit dirty . There is no actual restaurant, only the included breakfast which was pretty good.

    The room was large with a good view. the bed was comfortable and the room was very clean.

    Stayed in November 2022

  • Reviewed: 2 July 2025

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Old and musky smell. Feels like hotel in the 70s old and dated.

    Old hotel. Needs to renovate. Bathtub is old and peeling. Toilet needs to be renovated. Looks old like 70s.

    Stayed in April 2025

  • Reviewed: 20 June 2024

    1.0
    Would not stay here again
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel it self is quite old and run down. As we entered our floor we were greeted with 4 mouldy mattresses casually sitting in the hallway. In our room, there was hair on the floor in bathroom. Shower was not scrubbed at all, black fly poops all over. Black handprints on walls and ceiling, I’d assume that those are from the maintenance guys fixing lights and aircon according to the location of the prints, however cleaners did not clean them. Floor has clearly not been vacuumed properly. For the price I was charged staying here honestly not worth it at all. There’s better places to stay in if you care about cleanliness.

    The staff including security were really nice. Great customer service from the receptionist.

    Stayed in June 2024

  • Reviewed: 13 April 2024

    9.0
    Its was comfortable and greta value for money….
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A bit old but somehow was maintained a bit…

    Easy access.Near every establishments including TOPS and lotus.

    Stayed in April 2024

  • Reviewed: 2 January 2024

    4.0
    A hotel in dire need of renovation
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    This is a large business type hotel which has seen better days. Renovation is needed. There was mould around the bath and the rooms really need updating. We were allocated a twin room initially, when we had booked a double, so had to go back down to reception get this changed. The breakfast was poor. The advertised swimming pool was empty and this wasn't mentioned when we booked or checked in. The wifi and the electricity was patchy on our floor.

    We only stayed one night on a stopover on our way back to Chiang Rai. There were plenty of shops and restaurants near the hotel and it was only a short walk to the lake. The rooms were large.

    Stayed in December 2023

  • Reviewed: 21 December 2023

    9.0
    Convenient stopover
    • Leisure trip
    • Solo traveller
    • Superior Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room decor shows it age

    Location, very friendly and competent staff at reception, good breakfast

    Stayed in December 2023

  • Reviewed: 9 June 2023

    3.0
    Not a great pic, over priced for value
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Slept on box springs, I think the mattress might have been upside down even, very old mattress, very uncomfortable. Bathroom was semi clean. Room was very old and kind of smelly. One elevator was scarry, got inside and the doors went back and forth and wouldn't close, naturally I got off. Breakfast was stale and cold before 8 am.

    Friendly staff. Room service brought nice bucket of ice on request

    Stayed in June 2023

  • Reviewed: 9 April 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Great hotel for a stay in Phayao.

    Stayed in April 2023

  • Reviewed: 16 December 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • Superior Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom dirty

    Location

    Stayed in December 2022

  • Reviewed: 15 October 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Was great

    Room

    Stayed in October 2022

  • Reviewed: 13 May 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: 10 February 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2025

Showing 1 – 25

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