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Reviews of Sugar Marina Hotel - FASHION - Kata Beach 4 stars

20/10 Kata Road, Muang, Phuket 83100, 83100 Kata Beach, Thailand

#76 of 113 hotels in Kata Beach

Guests' Choice

Review score

Based on 213 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    9.3

  • Facilities

    8.2

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 7 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Pool Access
    • Stayed 5 nights
    • Submitted via mobile

    The hotel has no Bar facilities inside the hotel So if you want a drink either near the pool or in your room you cannot do this The breakfast is served in a restaurant outside the hotel The breakfast however is very good

    Great location Great pool Great staff Room cleaned to high standard The 2 ladies. Ice. and Patty were fantastic

    Stayed in August 2025

  • Reviewed: 5 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Pool Access
    • Stayed 3 nights
    • Submitted via mobile

    Wouldn't like to be there in busy season as pool area too compact

    Good breakfast at KIRI, great pool access room, location and Gym facilities.

    Stayed in July 2025

  • Reviewed: 3 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    my room was assigned, facing the hotel entrance

    the location near the beach

    Stayed in July 2025

  • Reviewed: 29 July 2025

    7.0
    Perfect location, friendly staff
    • Leisure trip
    • Family with young children
    • Family Two-Bedroom
    • Stayed 7 nights
    • Submitted via mobile

    No kids club. There was a kids play area that was not staffed. We didn’t like the family room as it had no balcony and everyone at the pool could see straight in if the curtains were open. Staff were fantastic at facilitating a room change when available. No pool bar, not many pool lounges.

    The property was really conveniently located, a short walk from the beach, restaurants, 7/11, massage etc. The staff were welcoming and helpful, particularly Bella who was very friendly and helpful throughout our stay. Small gym was air-conditioned which was lovely. Not very big or varied but enough to get by. Breakfast was lovely with special mention to Sud who was consistently friendly and attentive. Small pool was mostly clean with daily cold treats served over lunch which was a lovely and much appreciated touch!

    Stayed in July 2025

  • Reviewed: 20 July 2025

    9.0
    Great hotel , with pool access rooms and right in the heart of Kata
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Pool Access
    • Stayed 7 nights
    • Submitted via mobile

    -

    The property is located really close to the beach and shops. It was sheltered and well away from the hustle and bustle so no issues with relaxing by the pool. Also really great block out blinds in the rooms. The team were really helpful, especially arranging neighboring rooms for the whole family - and also extending our stay when we had a plane delay. All the ladies at the desk were extremely kind including Ice and Bella. Thanks again for your help in quickly extending our stay .

    Stayed in July 2025

  • Reviewed: 16 June 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very cute boutique hotel!

    Stayed in May 2025

  • Reviewed: 6 June 2025

    9.0
    Nice Stay
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Assistance from reception sometimes a little hit and miss.

    Nice hotel in a quiet area, comfortable rooms, good pool, 5 minutes walk to beach.

    Stayed in May 2025

  • Reviewed: 1 June 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Chic Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    The greatest location in Kata

    Stayed in May 2025

  • Reviewed: 23 May 2025

    8.0
    Very good
    • Couple
    • Deluxe Double or Twin Room with Pool Access
    • Stayed 27 nights
    • Submitted via mobile

    The pool area was always crowded not enough lounges, too small of a area.

    It was central to restaurants and beach

    Stayed in May 2025

  • Reviewed: 14 May 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    All the staff were very nice. From the time we arrived Ice, Bella, Nokky, Patty, Atom & Sarah were polite and helpful.

    Stayed in May 2025

  • Reviewed: 13 May 2025

    7.0
    Good location, but they need to try to do something about the bugs.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Pool View
    • Stayed 4 nights
    • Submitted via mobile

    Mosquitoes everywhere in the room and in the hallways. There are gaps in the pool front sliding doors which let in so many mosquitoes. I had to sleep with repellant all over my body. I even had to relayer it during the night on one of the nights.

    Breakfast was great at the restaurant out front. Central location in Kata was also great.

    Stayed in April 2025

  • Reviewed: 22 April 2025

    8.0
    Nice stay, good location
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Pool Access
    • Stayed 5 nights
    • Submitted via mobile

    Moldy smell in room (we were next to the pool) so some candles would help

    Nice variety of food in local restaurant where they have breakfast organized, clean

    Stayed in April 2025

  • Reviewed: 16 April 2025

    7.0
    Nice place but could be better ☺️
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Pool Access
    • Stayed 7 nights
    • Submitted via mobile

    The room was a little dark and wet because of sun didn’t come to the bottom floor . Same of electricity didn’t work, but beds were really comfortable. Nice breakfast at the near restaurant and nice staff. Environment is good and really quiet, near the building you can find lovely coffee, shops and massage places

    Stayed in April 2025

  • Reviewed: 20 March 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is a bit dated . For a 4 star establishment it needs a bit of a face-lift.

    The staff at the reception was very friendly and helpful.

    Stayed in March 2025

  • Reviewed: 11 March 2025

    8.0
    Great location, comfortable bed, great staff very helpful.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Pool Access
    • Stayed 14 nights
    • Submitted via mobile

    It was comfortable but I found the pool area very tired. We had a pool access room which was great but loungers in this area would have been so nice.

    The location was central to kata and so close to the beach.

    Stayed in March 2025

  • Reviewed: 18 February 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The staff, Mont, Ice, Billie and Patty vere very nice

    Stayed in February 2025

  • Reviewed: 4 February 2025

    9.0
    Relaxing
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Pool View
    • Stayed 4 nights
    • Submitted via mobile

    That the pool was freezing and the water level was so low it wasn’t getting filtered.

    It was quiet and good location. Beds were very comfortable.

    Stayed in February 2025

  • Reviewed: 18 January 2025

    8.0
    A lovely little place to stay , especially if you are a beach person
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Some maintenance needed in a few areas T.V quite complicated to operate ( no big problem as I was out all the time) Pool area quite small and always seemed to be in the shade. Bathroom didn’t have complete privacy as there was a huge window from the bathroom to the bedroom with an opaque blind so with lights on anyone else in the room could see into the bathroom.

    Hid away down a little side street so away from the main hustle of the main road but easy to get to everything, The room was small but very comfortable and clean , Had an issue with the shower on day 1 and the maintenance team attended immediately and fixed it The staff were exceptional, polite, efficient , courteous , really helpful and spoke excellent English A very short walk to the nearby excellent beach , all in all a very good stay

    Stayed in December 2024

  • Reviewed: 12 January 2025

    8.0
    Great location for the beach
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We ordered room service and it took over an hour so we just cancelled it, we had to call to ask what was happening and we were told it was very busy so we just cancelled it. The decor in the room was quite dark but I think that is the style of a boutique hotel.

    Location was perfect for the beach, very clean, staff were very helpful, bed was very comfortable

    Stayed in January 2025

  • Reviewed: 6 January 2025

    7.0
    Fun, enjoyable stay in Phuket.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Pool View
    • Stayed 7 nights
    • Submitted via mobile

    Only down side to the hotel is the pool area is shaded a lot throughout the day so if you want to sunbathe you are best off walking to the beach.

    Great location within walking distance to the beach front. The hotel is right in the middle of all the atmosphere on kata beach but set back enough so it wasn’t noisy from the road / bars. The pool and hot tub was really nice, always clean and comfortable. We had a really spacious room, loads of storage space, nice sized bathroom with shower cubical and bath. Housekeeping was always done and the room was always made lovely and smelling nice for when we arrived back.

    Stayed in November 2024

  • Reviewed: 31 December 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room with Pool Access
    • Stayed 9 nights
    • Submitted via mobile

    Internet connection poor

    I’ve been there before and it is a good location

    Stayed in December 2024

  • Reviewed: 27 December 2024

    8.0
    Great location and friendly staff
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Pool Access
    • Stayed 4 nights
    • Submitted via mobile

    We had a swim up Room which was a nice surprise . The room itself was a little dark feel needs some additional lighting in the hall way area . The room itself I feel looked a little tired and needed some modernisation decor etc . The bathroom was very cramped and needed an overhaul and decor . But just my personal thought’s . Breakfast room area so Small and needs to be expanded to accommodate volume of guests .

    Great location Close to the beach Staff on the reception very approachable . Beds very comfortable.

    Stayed in December 2024

  • Reviewed: 21 December 2024

    7.0
    Good location
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Pool Access
    • Stayed 8 nights
    • Submitted via mobile

    The hotel is packed by eastern europeans, who make noise at pool area at night time.

    Clean rooms, beds are comfortable and staff are supernice.

    Stayed in December 2024

  • Reviewed: 2 December 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    Boutique hotel. Clean. Great location. Lovely room. Super comfy bed and pillows.

    Stayed in November 2024

Showing 1 – 25

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