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  5. Reviews of The Arbern Hotel x Bistro - SHA Extra Plus

Reviews of The Arbern Hotel x Bistro - SHA Extra Plus 3 stars

54 Suthat Road, Talat Yai, 83000 Phuket Town, Thailand

#35 of 180 hotels in Phuket Town

Guests' Choice

Review score

Based on 664 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    9.5

  • Value for money

    8.9

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 20 August 2025

    10
    Great option for Phuket stay
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Leaving :(

    Great location in Phuket Town for an event we were attending. We were upgraded to a king suite which was very roomy and comfortable. Housekeeping was very kind, fast, and always asking if we needed something if we didn’t need service that day. Ramen bistro and cafe on-site is very nice if you don’t want to venture out too far. Phuket Old Town is easily walkable and only 10-15 away from the central area. Property was very quiet and there was a common area with a larger refrigerator, microwave, and additional seating (at least on second floor). Overall, loved the property and the staff were really friendly and helpful! Highly recommended (we stayed one week).

    Stayed in August 2025

  • Reviewed: 1 August 2025

    10
    Loved it
    • Leisure trip
    • Couple
    • Studio Room
    • Stayed 1 night
    • Submitted via mobile

    None!

    We loved our stay here! The bed is super comfortable and the location is perfect. Love to be in the old town. Staff is very helpful and friendly.

    Stayed in August 2025

  • Reviewed: 16 July 2025

    9.0
    Good place
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Good

    Stayed in July 2025

  • Reviewed: 16 July 2025

    10
    Very friendly
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The staff went above and beyond to help us

    Stayed in July 2025

  • Reviewed: 1 July 2025

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very conveniently located with plenty of shops and restaurants near by. Room was good quality with good facilities and air conditioning. Staff were extremely friendly and very helpful. Helped us book a day trip to khoa sok national park as well as organising a transfer for us to get to kho Tao making our stay a lot easier.

    Stayed in June 2025

  • Reviewed: 14 June 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Price and quality according to the price and staff was cooperative .

    Stayed in June 2025

  • Reviewed: 31 May 2025

    8.0
    The staff are nice, and the housekeeper cleans the room every day, which is great. It's a good place
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Good price Nice staffs Clean room

    Stayed in May 2025

  • Reviewed: 18 May 2025

    10
    All good
    • Leisure trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Good locations and Good service

    Stayed in May 2025

  • Reviewed: 10 May 2025

    9.0
    Amazing staff!
    • Leisure trip
    • Couple
    • Studio Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms seemed a little old but very great price so can't complain.

    The staff was super friendly and very helpful! They accommodated my needs very efficiently. Helped me book a last minute tour when my one on TripAdvisor got canceled. And helped me book a taxi to Krabi airport, unfortunately the original taxi car broke down, but the lead staff took care of us and drive us himself even though Krabi is 3 hours away! Very surprised by the A+ customer service!

    Stayed in May 2025

  • Reviewed: 9 May 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    great location 7/11 is nearby have a small cafe in the hotel their yuzu boba tea is amazing ♥️

    Stayed in April 2025

  • Reviewed: 6 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bed wasn't that comfortable and kept coming apart from eachother as it was two seperate bases. The shower water wasn't very powerful

    The staff were very friendly and helpful! The a/c is good and room very clean. Good location with lots of bars, restaurants and phuket old town within walking distance. Also close to the airport bus station

    Stayed in May 2025

  • Reviewed: 23 April 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very clean, very kind staff and fair prices

    Stayed in April 2025

  • Reviewed: 10 April 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights

    The only thing I wish was better was the TV setup — it only had Thai channels, and there wasn't an option for YouTube, Netflix, or an easy way to connect my own device. Would’ve been nice to have some more entertainment options in the room.

    Had a great stay! The service was excellent — the staff were incredibly helpful and friendly. I also really loved the size of the private room. It had everything I needed, and the small balcony was a lovely bonus.

    Stayed in April 2025

  • Reviewed: 9 April 2025

    8.0
    Would return
    • Leisure trip
    • Couple
    • Studio Room
    • Stayed 1 night
    • Submitted via mobile

    great value, clean and very welcoming staff. second stay, consistent.

    Stayed in March 2025

  • Reviewed: 2 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nice place to stay. Very comfortable bed. The staff were also helpful. Good location.

    Stayed in March 2025

  • Reviewed: 31 March 2025

    8.0
    Modern interior and good location
    • Leisure trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    There was a stain on my bedsheet

    Good AC and modern interior

    Stayed in March 2025

  • Reviewed: 22 March 2025

    8.0
    Easy, clean and comfortable
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Really clean and comfortable accommodation for one night. Friendly helpful staff!

    Stayed in March 2025

  • Reviewed: 19 March 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Clean, spacious, nice balcony

    Stayed in February 2025

  • Reviewed: 13 March 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Comfy bed and pillows, good A/C, clean room and bathroom. The location is amazing, we were able to walk everywhere within the old town. Very good restaurants nearby and the one inside the hotel really good too. The staff were friendly. Great value for money!

    Stayed in March 2025

  • Reviewed: 10 March 2025

    9.0
    Superb
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff were very friendly and helpful with all requests and questions that we had.

    Stayed in March 2025

  • Reviewed: 2 March 2025

    8.0
    Nice hotel near Phuket Old Town
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The room was a bit too small and the bathroom was not comfortable There was a lot of noise coming from the corridor

    Good location near the main attractions Great Japanese restaurant downstairs

    Stayed in January 2025

  • Reviewed: 27 February 2025

    9.0
    Great hotel - close to old town
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night

    There was no breakfast option, which as a shame. There was a safe in the room, but wasn't actually attached to anything, so you could just pick it up and move it if it was in your way. Obviously, we didn't use it!

    This is part hotel, part hostel. We stayed in the hotel part (on the top floor), the whole place was very nice, not like i would expect a hostel to be. We needed somewhere near the pier as we were catching a boat the next day. It was really nice. I'd booked 2 rooms. When we arrived, one of the rooms had a small outdoor area with table and chairs with great views - a really nice touch! It was around a 10 min walk to the old town with all its attractions. Would be very happy to stay again.

    Stayed in February 2025

  • Reviewed: 18 February 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Lady Dormitory Room (Female Only)
    • Stayed 3 nights

    but there were only 6 squeeky old metal lockers with NO KEYS available. So I had to buy a key&lock alternatively. The price was fair (40 Baht) but a bit of a nuisance as i really did not want to buy stuff. - There was not enough storage space generally. Rooms had beds and those lockers. No shelf, not enough hanging space for jackets, towels and other items. - Beds were not super comfy but it was very clean and you got a PROPER BLANKET which is great considering it´s SEA. - It was so unclear how many people would be sleeping in my dorm as it only said "bed in dorm". There were 6 Beds but only 5 suitable for guests (One bed did not have the curtains and not set up) - majority of people that stayed there were kind of weird.

    FYI this is not a hotel but a hostel with private rooms. - Bathrooms were always clean but the hostel seemed empty during a time of high demand as I was not able to find anything cheaper in town during my stay between the 11 to 14th of February 2025. - Rooms were clean which was great - There is a "common" room with an AC and microwave and water fountain but it didnt have enough seating space for two small groups. But I used it to pack my bag ins the morning to not wake the other people in my dorm.

    Stayed in February 2025

  • Reviewed: 17 February 2025

    7.0
    nice and wonderful location
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 1 night
    • Submitted via mobile

    our double bed was actually 2 single mattresses

    perfect location close to old town, nice staff, big room

    Stayed in February 2025

Showing 1 – 25

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