Hodnocení – Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham 5 hvězdiček

Dear Michal, Thank you for reaching out and sharing your recent experience at our hotel. We take all feedback seriously and appreciate you bringing these issues to our attention. Firstly, we'd like to clarify that your booking was for a Suite Seaview, and our Front Office team kindly upgraded you to a Suite Seaview Pool Access upon arrival, with no additional charge. While we're saddened to hear about your early departure and the various concerns you raise, we haven't received any feedback regarding these matters during your stay. To allow for a thorough investigation and improve our services, we'd greatly appreciate some further details on: Specific dates and times of the mentioned incidents (dinner, breakfast, noise issues). More details about the food issues you encountered (e.g., specific dishes, time of consumption). Any attempts to address these concerns with our staff during your stay. Your input is invaluable in helping us address any potential issues and ensure exceptional experiences for all our guests. We understand your disappointment and assure you that we'll follow up promptly and thoroughly. Please reach out to us at marketing@zenmayaphuket.com for further details. We're committed to resolving this matter fairly and ensuring your voice is heard. Thank you once again for your feedback. Sincerely yours, Payap S

Dear Michal, Thank you for reaching out and sharing your recent experience at our hotel. We take all feedback seriously and appreciate you bringing these issues to our attention. Firstly, we'd like to clarify that your booking was for… Zobrazit více