Reviews of Iberostar Waves Averroes 4 stars
Hammamet Yasmine, 8052 Hammamet, Tunisia
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEverything
The indoor pool was closed and the jacuzzi in the pool was on for one hour only and there was a huge queue we did not have the chance to use it
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI liked the fact that each member of staff went above and beyond when asked for help. The food was exceptional and the waiters were absolutely amazing. Our room was regularly cleaned and maintained. The reception staff were extremely polite towards us I would definitely recommend this hotel to my friends.
There was nothing I disliked
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewHotel is very good and meets your expectations. They provided us a big terrace room. location is good, staff is friendly. We were on a girls trip from Turkey, they interested in it - maybe too much. Reception guy was professional, knew lots of languages. And special thanks to Ahmed on the bar, he gives his everything for his job, works a lot to serve you well. Meals are fine, could be diversify. Pool bar was good, pool can be more clean but idea of having drinks and cigarettes there very good design as well as hotel's landscaping Overall, the hotel deserves 8,5 points i think, evaluating the area and the culture, it seems very nice and again meets our expectations.
Sea could be wavy some days. Coctails on pool bar must be increased. Staff was friendly but maybe too much, they could be more respectful for the guest's expectations if you went there for relaxing. They should have immediately built a beach bar if they want to provide 5 * services. Because, even there were some minus things, the hotel and its management very nice, clean rooms (everyday) they would do better cuz they know how to manage a hotel, this is for just a positive critisim.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewWe had a wonderful family stay at Iberostar Averroes in Yasmine Hammamet. I was traveling with children aged 5 to 9 as well as my grandmother (76 years old), and all of them were very happy and comfortable throughout the stay. A special mention goes to the receptionist with dental braces (unfortunately I don’t remember his name) – he was extremely kind, welcoming, and helpful. Also, a big thank you to the animation team, especially Faty, who was amazing with the kids. My children really enjoyed spending time with her and the activities she organized. Overall, this is an excellent hotel for families, and we would happily come back.
The only disappointment was with some of the staff behind the bar who were distributing the food – they were not as friendly as the rest of the team. Apart from that, everything else was very good, and we left with great memories.
Reviewed: 27 August 2025 · Stayed in June 2025
Verified reviewThe room was clean
Beach not clean at all Long time of waiting for checkin Always providing the wrong type of room They refused to give us towels and water for the room but after 30min they did People who are working there not really friendly Food need to be improved
Dear Rihab, On behalf of the team, we would like to thank you for sharing your feedback with us. We are sorry that on this occasion we did not fully meet your expectations. Providing excellent service is of the utmost importance to us, and our staff strive to conquer all our guests with the personalised treatment that defines us. Additionally, our culinary offerings are crafted by experienced chefs who are passionate about ensuring our guests have enjoyable dining options. We sincerely regret any possible misunderstanding and inconvenience. Please rest assured that your feedback will be taken very seriously and used to improve our services. We wish you the best and thank you once more for your review. Best regards, Quality Manager Iberostar Waves Averroes
Dear Rihab, On behalf of the team, we would like to thank you for sharing your feedback with us. We are sorry that on this occasion we did not fully meet your expectations. Providing excellent service is of the utmost importance to us, an… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewFood and location
I don't like the reception staff during the afternoon check-in . After 2h p.m., they gave us the room around 5 PM and required too many documents. Rude and ironic man that ended up by me saying call me police and we finish this conversation. He took his words back. The pool is dirty and too short, 1m40 maximum depth with kids splashing everywhere. It dosent worth the money at all !
Dear Toumi, Thank you for taking the time to provide feedback on your visit to Iberostar Waves Averroes. We are sorry to hear about the situation you mention, as our staff are renowned for their helpful and professional service and will always do their utmost to assist our guests following established protocols. We sincerely regret any possible misunderstanding and inconvenience caused. Furthermore, we assure you that our swimming pools are cleaned regularly, adhering to stringent health and hygiene regulations. Nevertheless, please rest assured that your observations will be forwarded to the respective departments for their consideration and review. We hope you had a safe home, and thank you again for your comments. Best regards, Quality Manager Iberostar Waves Averroes
Dear Toumi, Thank you for taking the time to provide feedback on your visit to Iberostar Waves Averroes. We are sorry to hear about the situation you mention, as our staff are renowned for their helpful and professional service and will … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewNice location next to the sea, clean water, plenty of sunbeds. Tunisian food night was enjoyable. Good air conditioning Ample wardrobe space. Well-kept grounds Reliable, fast internet. Excellent animation team.
Theft!! Some money was stolen from our belongings in the room. We only discovered this after leaving the hotel. When we reported it, the hotel's so-called “investigation” was superficial and dismissive, yielding no results. Their subsequent communication was unhelpful, and the only form of “compensation” they offered was an insulting package of perks for a future stay – as if we would ever want to return. Dirty and Dated Pools. The pools were full of sand and grass, looked old, and were in need of a deep clean. Staff did not enforce the rules, so children were jumping into the pool. Food and Drinks. The food was repetitive, with breakfast and lunch being nearly identical every day. The drinks were of very low quality; cocktails were watered-down, and the all-inclusive wine was undrinkable. Room Maintenance. Our room had a broken shower holder, low water pressure, and soap and shampoo were never refilled. Lacklustre Entertainment. The evening entertainment was short and low-quality, with one night being just karaoke. Inconsistent Staff. While some staff were friendly, others seemed annoyed or uninterested, and service in some areas only improved after tipping.
Dear Zouhaier, Thank you for choosing us for your stay and for sharing your experience. We are pleased to hear that you enjoyed many aspects of your holiday, including our privileged location, Tunisian night, and animation team. At the same time, we are really sorry to learn of your concerns regarding missing money. Although this was reported after your departure, please rest assured that we immediately carried out a thorough investigation following our established protocols. While no irregularities were found, we want to emphasize that the matter was treated with the utmost seriousness. We also value your constructive comments on other areas and will review these with our teams to ensure improvements. We regret that your dissatisfaction in certain aspects was not brought to our attention during your stay, as we would have done our utmost to resolve any issues immediately. Zouhaier, we regret that your overall experience did not meet expectations and sincerely hope you will consider Iberostar for future holidays. Until then, we wish you all the best. Kind regards, Quality Manager Iberostar Waves Averroes
Dear Zouhaier, Thank you for choosing us for your stay and for sharing your experience. We are pleased to hear that you enjoyed many aspects of your holiday, including our privileged location, Tunisian night, and animation team. At the sa… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewI had an absolutely wonderful stay at this hotel. Everything was perfect from start to finish — the food was delicious, and the atmosphere was warm and welcoming. The staff were incredibly attentive and made sure every detail was taken care of. A special mention goes to Mira, the animator, whose energy, kindness, and creativity made our experience even more enjoyable. She truly went above and beyond to make guests feel happy and entertained.
It would be great to renovate the rooms to make the stay even more comfortable. The only drawback for us was the absence of a WC bidet spray in the bathrooms, which would have added extra convenience.
Dear Mohamed, We appreciate the time taken to share your experience with us. It is a pleasure to read that your holiday was splendid and we will, of course, relay your helpful observations internally to the relevant departments for their consideration. We hope to have the honour of serving you again soon and thank you for your review. Kind Regards, Quality Manager Iberostar Waves Averroes
Dear Mohamed, We appreciate the time taken to share your experience with us. It is a pleasure to read that your holiday was splendid and we will, of course, relay your helpful observations internally to the relevant departments for their c… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe staff were amazing
Check in took too long, more than one hour
Dear Nizar, Thank you for sharing your helpful review. We are pleased that you enjoyed your holiday, and we will gladly look into your areas of concern. Please come back again soon. Best Regards, Quality Manager Iberostar Waves Averroes
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewSpecial thanks to the entire crew. Special thanks to Mr Hassib guest manager
Dear Sabri, We would like to thank you for choosing us for your holiday and we are honoured to know that we have lived up to your expectations. Please come back and see us again in the future. Best regards, Quality Manager Iberostar Waves Averroes
Dear Sabri, We would like to thank you for choosing us for your holiday and we are honoured to know that we have lived up to your expectations. Please come back and see us again in the future. Best regards, Quality Manager Iberostar Waves… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGood wi-fi on all hotel territory, including beach and hotel rooms. Tasty and various food. Cleaning in rooms and changing of towels every day. Warm water in the sea and wonderful sand beach, umbrellas and sun loungers with mattresses. Big beautiful hotel territory. Very friendly staff both in the hotel and in the restaurant.
Sometimes there were jellyfish in the sea.
Dear Oleg, Thank you for your thoughtful compliments and very helpful feedback. Please come back again soon so we can truly exceed your expectations. Best Regards, Quality Manager Iberostar Waves Averroes
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGreat location, friendly staff, amazing food
Rooms need renovation, old facilities ( beds- mattresses- toilets )
Dear Maria, Thank you for sharing this wonderful review. We are delighted that your holiday was pleasant, and we appreciate your constructive feedback as we can only improve by listening to our valued guests. We hope to see you again soon. Best Regards, Quality Manager Iberostar Waves Averroes
Dear Maria, Thank you for sharing this wonderful review. We are delighted that your holiday was pleasant, and we appreciate your constructive feedback as we can only improve by listening to our valued guests. We hope to see you again soon.… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe food is great, the staff are friendly and welcoming, the animation is also good. A great place to relax
Nothing I can think of
Dear Khalil, We express our sincere appreciation for sharing such a positive review of your holiday. We would be honoured to serve you again in the not too distant future, and until then, we wish you the best. Kind regards, Quality Manager Iberostar Waves Averroes
Dear Khalil, We express our sincere appreciation for sharing such a positive review of your holiday. We would be honoured to serve you again in the not too distant future, and until then, we wish you the best. Kind regards, Quality Manage… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewI had a wonderful stay at the hotel. The room was comfortable and well-appointed, the diner offered delicious meals, and the pool and bar area were fantastic. The staff were friendly and attentive
However, I would suggest improving the cleaning service, as the room could have been a bit less dusty. Overall, it was a great experience!
Dear Elyes, We appreciate the time taken to share your experience with us. It is a pleasure to read that your holiday was splendid and we will, of course, relay your helpful observations internally to the relevant departments for their consideration. We hope to have the honour of serving you again soon and thank you for your review. Kind Regards, Quality Manager Iberostar Waves Averroes
Dear Elyes, We appreciate the time taken to share your experience with us. It is a pleasure to read that your holiday was splendid and we will, of course, relay your helpful observations internally to the relevant departments for their con… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThis was my first time staying in an Iberostar and tbh I was expecting a bit better after reading all the reviews. Starting with the positives, I booked the all inclusive option and the food overall was great. Lots of variety with a few different things on a daily basis so no complaints there. The room I booked was overall very spacious, clean & came with a beautiful view which you can see from the image. Excellent bathroom ameneties. The location of the resort was also good with only a 2 3 minute walk to some shops, cafes and if needed, a pharmacy. The staff were overall very friendly and professional.
One word, maintenance. For a hotel like this, I would not expect to be using a bathroom where the toilet flush button is broken and has to be a angled a certain way in order for the flush to work! Secondly, the bathtub was also a bit dodgy and the water pressure was a bit on the weak side - I've stayed in WAY cheaper hotels where the bathroom was amazing! The chain for the balcony door was full of rust which made it difficult to close. This hotel definitely needs some renovation.
Dear Guest, We appreciate the time you have taken to share your review about your stay at Iberostar Waves Averroes. We are glad to hear that you enjoyed our exquisite culinary offerings, prime location, and spacious rooms. We also welcome your helpful feedback, as the maintenance and upkeep of our rooms are of the utmost importance, and our maintenance team works hard daily to provide impeccable facilities. However, we apologise for any inconvenience you experienced, and we will certainly share your constructive comments with the relevant departments for their revision, as feedback such as yours allows us to continuously improve. Thank you again for your review, and we hope to welcome you back to Iberostar in the near future. Regards, Quality Manager Iberostar Waves Averroes
Dear Guest, We appreciate the time you have taken to share your review about your stay at Iberostar Waves Averroes. We are glad to hear that you enjoyed our exquisite culinary offerings, prime location, and spacious rooms. We also welco… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewSome staff smile with people depending to their background.
Dear Youcef, Thank you for sharing your review regarding your recent stay at our Iberostar hotel. We regret reading about the situation you describe and assure you that at Iberostar, we are dedicated to providing all our guests with a welcoming environment. Furthermore, our staff are known for their professional service. We apologise if this was not the impression you received and rest assured that we will pass on your comments to the appropriate management for their consideration and revision, as the well-being of our guests is our utmost priority. We would like to thank you once more for your review, and we hope to have the opportunity to serve you again at Iberostar and provide you with a satisfying holiday experience. Kind Regards, Quality Manager Iberostar Waves Averroes
Dear Youcef, Thank you for sharing your review regarding your recent stay at our Iberostar hotel. We regret reading about the situation you describe and assure you that at Iberostar, we are dedicated to providing all our guests with a w… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewPerfect location- great amenities, friendly staff and amazing food!
Dear Nabeel, Thank you for sharing your evaluation following your recent holiday at our Iberostar hotel. We hope to see you again soon and wish you well. Kind Regards, Quality Manager Iberostar Waves Averroes