Reviews of Club Palm Azur Families and Couples 4 stars

I traveled alone with my kids, and all the staff was making sure that we had everything we needed. From the Reception ( where i could do a late check out, due to the late Return Flight) to the staff at the restaurant (decorating also our table with flowers). We really had fun and enjoyed our stay :)

Just a small suggestion : the meal timing was not ideal, especially with small kids. Lunch from 12:30 and dinner from 18:30, half an hour earlier would have been perfect.

Everything was great including food and especially entertainment team big thanks to them

Receptionist who checked us in needed to be cheerful and knows how to address things I didn’t like her manner she needs to be trained more in customer service Also found insects in the room

Swimming pools

bedroom bathroom

The swimming pool & the beach

Room not clean & there’s no shampoo, water and coffee or tea at room

The staff were generally excellent - friendly, chatty, and accommodating. Special mention for Aicha at reception, Fairuza and Murad the floor staff, and Willy the highly energetic lead animator. Facilities: The pools (3) and waterslides were very good - ample space, clean, and well maintained. The gardens were also beautiful and well taken care off. Direct beach access. Lobby, restaurants, and common areas were clean, tidy, and elegant. Animation was fun and not intrusive. Buffet meals and all inclusive drinks: Very generous, well prepared and organized, if a bit short on variety - particularly at lunch.

Some staff didn't read the customer service memo: Security at the gate, who got very vocal with me for not reverse parking the car (it had to be unloaded - so told them I would take a few mins, and they gave me "maximum 1min"... needless to say, I ignored them). The very rude lady at the Spa / fitness, who didn't like to be asked questions that interrupted her from Facebook, or YouTube, or whatever was so important on her phone. Like most Tunisian hotels, the maintenance is a bit lax, but to be fair a lot better than many of its peers. In this case the gym needs some attention (limited machines, some damaged), the bathroom was a bit 'tired', and many of the deckchairs were scruffy / damaged. Not big deals though. The hotel is located in the Aghir area, which is less fancy than the northern end of the Touristic zone - if that is important to you. Beaches not quite as pristine, and fewer activities, bars, clubs, etc... walking distance from the hotel.

The pool and the beach are fabulous ,

When i book it mentioned sea view but i didn’t get the see view nor pool view. The room was little far

The staff was very kind, the pool large and clean although there is so much people inside, the staff cleans the room every day during our stay

The buffet was varied but the quality of food very poor, we can find sometimes damages salads or tomatoes or fruits. The beach in front of the hotel was not clean, we walked a little bit in the right to find a better beach but not so good.

Location,facilities and kids activities.

Staff treat the people obon their nationality.

Pools are good Animations

Rooms are dirty Existing.g of coaklash in restroom Less staffs

Receptionist and pool staff are very good, room pool atmosphere exelant.

Waiters at the restaurant are not as good as the other staff at the hotel, they treat the customer very badly that is really annoying.

Outside look of the resort Beach and pool view and access

Food bad smell/odour all over the hotel, never found like this in any hotel. They keep the kitchen and dining door open and there is no enough ventilation. Staffs may be used to with that bad odour but anybody come from outside-it’s just too bad. Kitchen staff are not friendly at all. I’m one occasion they refused to sit on window side as we are two and that table is for 4, no single table for two by the window side. Huge language barrier among all staffs even on front desk. Room amenities quite old and not in perfect order and condition. Did not even provide a bottle of water in the room. I’m a world traveler, I recommend to learn the good hotel business from other good hotels.

the staff and swimming pools

the variety of food

Very good location, good food with a lot of options.

Comfortable rooms and the view

The food was terrible and the hotel is really far from the airport and there was no beauty products in the bathroom

property was clean, stunning view of the Bea h which was private and quiet

Sea and pool

Reception and food