Reviews of L'Hirondelle de Kelibia : Chez Amou
Ain Grenz Chez Amou (3ammou), 8090 Kelibia, Tunisia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 20 August 2024 · Stayed in July 2024
Verified reviewReviewed: 4 August 2024 · Stayed in August 2024
Verified reviewWe are very sorry for your bad experience, we were overbooked today and we apologize for the inconvenience. you fail to say that we offered you an alternative in another residence and that we allowed you and your friend to shower in our personal home. Booking.com does not communicate with us in any way except through automated messages, they are unreachable when you call them to cancel the reservation and only the customer can cancel. but the owners are held hostage by their way of doing things. We apologize for the inconvenience and thank you for your comment as it allows us to improve. Sincerely. HDK
We are very sorry for your bad experience, we were overbooked today and we apologize for the inconvenience. you fail to say that we offered you an alternative in another residence and that we allowed you and your friend to shower in our per… Show more
Reviewed: 18 June 2024 · Stayed in June 2024
Verified reviewReviewed: 18 September 2023 · Stayed in September 2023
Verified reviewOur staying in L' Hirondelle didn't meet our expectations. Our communication was very difficult, because the stuff didn't speak english at all. The room was so old and unrenovated that the key hardly opened the room's door and the bathroom door didn't close properly. The stuff refused to prepare us breakfast and in the area there was no shop to buy water or something to eat. 45 euros per day is for sure not a fair price for this poor service and accomodation.
We are sorry for your bad experience and we thank you for your comment which will allow us to improve. You were received by Tunisian locals who do not speak English and who are 70 years old. You have Google Translate to be able to communicate with them. It would have been wise to use this application. We are not perfect and we thank you once again for this comment which will allow us to improve.
We are sorry for your bad experience and we thank you for your comment which will allow us to improve. You were received by Tunisian locals who do not speak English and who are 70 years old. You have Google Translate to be able to communica… Show more
Reviewed: 12 September 2023 · Stayed in August 2023
Verified reviewReviewed: 11 August 2023 · Stayed in August 2023
Verified reviewReviewed: 15 October 2022 · Stayed in September 2022
Verified reviewFriendly and welcoming staff and nice brach nearby