Reviews of Hôtel Joya Paradise & SPA Djerba 4 stars

Rooms only

The staff,

A good hotel with recent renovation. The room is clean and spacious with free parking. Recommended

The food is not very good.

The location

The stuff wasn't friendly 😕

The location

The staff are not well trained

Actually I find it so terrifying experience. Nothing was done properly from the welcoming meeting till leaving , I platerally run out from this nightmare the first thing in the morning. I wish I did read the reviews before booking the hotel .

The attitude of the receptionist and the way she handled my booking email , it took her more than 30 min to confirm it , this kind of behaviour made me think twice to use booking.com for this kind of experience. I think booking.com should arrange some visit to understand people’s reviews and stop promoting for this kind of hotels.

Nothing

Everything was bad and my stay was so uncomfortable and a waste of money and time. First day i arrive i go to sleep put the electronic sign of do not disturb on and then find house keeping knocking in the morning as i discovered that the sign is working only from inside the room but not working on the outside, i go take a shower and its a mess and the whole room is drowning cause its stupidly designed. I put clean the room sign on and made sure its working and when im back i find it turned off and not clean, still drowning with water i go down to the reception and complain and asked them again to clean the room. I go to the pool want to order drinks by the pool but its only self service, a 4 star hotel and every time i need to order i need to walk all the way to the bar which is not even directly on the pool. I go up to the room and guess what still not clean, i start wiping the floor myself cause i wont live in that mess. I go to sleep and i wake at 5 am feeling so hot cause the ac is down and its like 34 degrees outside and the curtains are so thin that you can feel the sun on your bed and the light wakes you up with sunrise. I wanted to call the reception to complain but guess what no phone in the room so i had to go all the way down to the reception to ask them to change my room and they said theyll send someone to see the problem or change the room, but no one came and when i went down again they said the AC is broken across the hotel. Well it stayed broken during the rest of my stay which was 3 days. I didn’t sleep well at all the whole stay i was grumpy and in a really bad mood to enjoy djerba cause i was deprived of sleep. Not to mention that they have a coffee machine in the room but no mugs and when i asked for it i found a high ball glass put in the room. During check out i asked for the manager to complain but guess what again the manger didn’t arrive yet. One of my worst stays ever, it ruined my whole vacation. DONT STAY HERE!

The hotel was nice modern and stylish new tiles and lightning door card system and notification panels. Which is a bit new for tunisia

I didn't like that there was Ants in the room and at the garden and the other thing is A/C is not good enough plus the hot water is in the shower is not even warm.

Only cleanings

Nothing, there was no electricity for 4 hours and then next day there was no water for 3amd half hours ,the buffet is mostly same and often empty

A lovely friendly family hotel. Enjoyed everything about it and will certainly be returning. "

Réception staff was good

The AC not working in the restaurant it was very hot and eating in that circumstance is not comfortable at all

the rooms

the location

The location is very good. The cleaning staff was so professional and the room was super clean.

There were some missing facilities like elevator, the bed was not comfy. The pillows are not suitable for sleeping. There was no WiFi and the food was not good.

Raef welcomed us , i kinda liked how the staff take it seriously when it comes with visitors . Raef was the best

The location is very good the facility is perfect specifically after the huge renovation . it's modren and very nice . Great for the value of the money.

They charge me 15 euros more than my invoice. They say it's the booking company commission. I don't know why .