Reviews of The Mirage Resort & SPA 5 stars

The place is amazing

The service, the quality of the food, the stuff

Absolutely nothing Horrible place The worst experience in my life !!!

Everything I thought I booked 5 star hotel … unfortunately this hotel should be no stars at all !!!! Staff horrible and lyres I was most of the time on the phone every day complaining about everything to booking.com 6:30 pm and the room still not cleaned and then they got me dirty towels!!!!

Staff (especially in restaurants and by the pool) were just amazing! The pool size is decent. Good buffet selection!

Daily power cut, odour from the water drainage, general cleanliness, slippery surface around the pools and the bottom of the pools caused us some cuts on the feet. A completely empty minibar in the room without the possibility to order soft drinks to the minibar. The telephone in the room didn't work and we were told they can't do anything about it. Vegetables like lettuce, cucumber, tomatoes, carrots, cabbage were completely dry which made it inedible.

Nothing

Repeatedly assigned rooms far from facilities despite my requests, and finally placed in a room with stairs and no lift — unsafe with babies and an elderly parent. • No drinking water provided in the room; the landline didn’t work; and staff ignored my calls (over 100 attempts). • Extremely dirty room: spiders, mosquitos, and insects everywhere, causing my daughter severe allergic reactions and skin rashes. • My asthmatic daughter’s health was endangered due to dust, insects, and nightly power cuts — leaving us without AC, light, or the ability to charge my phone for emergencies. • Fridge broken, spoiling my daughter’s medicine; AC and TV remotes not working. • No housekeeping during the entire stay; wet towels were never replaced. • Reception staff were unprofessional and dismissive, responding to my complaints with, “What do you want me to do?” • After asking staff to remove a plate of fruit from the room, they left it in the stairs for a full day, and later I found it behind the stairs in the ground floor for two more days, rotting, smelling foul, and attracting more insects — adding to the unsafe and unhygienic environment. This stay was unsafe, unsanitary, and unacceptable. It endangered my child’s health, caused emotional distress, and was a clear breach of the service standards advertised.

Excellent resort, staff always friendly and smiling. Mrs. Yossra is very kind and always ready to help. The entertainment staff are also excellent. The waiters in the restaurant and by the pool are always very kind and smiling.

Excellent resort, staff always friendly and smiling. Mrs. Yossra is very kind and always ready to help. The entertainment staff are also excellent. The waiters in the restaurant and by the pool are always very kind and smiling.

The location the pool is good for children perfect

The location of our bungalow was so far the is a mosquito the food wasn’t that good

We had an absolutely wonderful stay! Although we ran into a small issue with our booking dates (entirely our mistake), the hotel staff went above and beyond to help us. Special thanks to the Guest Relations Manager, Yoosra, who handled everything with incredible efficiency and care. Their exceptional service made our stay seamless, stress-free, and truly memorable. We couldn’t have asked for a better experience!

One of the longest waiting time in the reception, show the guys the booking confirmation more than time and they still insisted that it’s not received, we waited more than 1 hour to get our room, the mini bar is empty, no sign how to call reception ( not zero call ) get down and check with them they said should call 9 for reception, asked for laundry said should take the the clothes and waiting for 24 hours, asked for laundry box to do it by myself they don’t have, when you talk to the reception stuff they don’t have clear answer, or just ignore you.

Amazing and very satisfied about staff , food,pool,cleanliness....... especially Mrs Yossra ...lovely and friendly person ...I like her excellent and warm receding of us...I recommend all for the resort 👌 😀.

Really all I can say that try to know the specific and enjoyable experience .

Very quite and relaxing Hotel Enough space for everyone around the pool and at the beach Great Food selection with good quality Freindly staff

Waiting time to find a table in the restaurant mainly during dinner . Late breakfast announced during checkin being available from 10 to 11 at the bar but was simply not available and employees were not aware about it ..so dont miss the breakfast ...

We just returned from our second family vacation at Mirage Iberostar in Hammamet, and it truly was a charm! As returning guests, we already had high expectations based on our previous experience, but this visit managed to exceed them in every way. The staff welcomed us like family and made sure every moment was special. The service, as always, was outstanding—friendly, attentive, and thoughtful. We loved the variety and quality of the food, and the kids had a blast at the pool and on the beautiful beach. The entire property is kept spotless and inviting, and it’s clear that the team takes real pride in making guests feel at home. Our family made wonderful memories together, and we are so grateful to everyone at Mirage Iberostar for making our stay so enjoyable and relaxing. Thank you for another fantastic experience! We can’t wait to return for a third time. Highly recommended to anyone looking for an unforgettable family holiday in Tunisia.

The bungalows that we had are perfect. The staff is amazing. The food is OMG delicious. We've been so spoilt in this holiday. The staff are the secret weapons here. From reception, wait staff and the F&b manager. They are all very friendly, helpful and sincere people. They elevated our stay this entire holiday. My husband and I had double bday celebrations and they treated us for free meals and huge bday cake. I cannot thank the resort enough for an unforgettable holiday. Thank you Fakhri (reception) and Sami (f&b manager).

There is nothing we didnt like.

Lovely resort. Family friendly. Helpful staff. The management themselves come to check if you are happy. Super clean place. Buffet was incredible.