Reviews of Nahrawess Resort & Thalasso 4 stars
Bp 224 Hammamet Nord, 8050 Hammamet, Tunisia
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Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewSea
As it was opened 1992 it needs a lot of effort for maintenance and cleaning
Thank you for your feedback, we would clarify that 90% of the hotel is now fully refurbished in 2025
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewUnfortunately, I was quite disappointed with my stay. The staff and the bartenders were very unfriendly and acted unprofessionally this had a big negative impact on the overall experience. The restaurant staff was a bit better, but the service there was still only average. The room was clean and generally fine, but the air conditioning did not work at all and with outside temperatures around 34°C, that made it very uncomfortable. It’s a shame, because with more attentive and professional staff, the stay could have been much more pleasant.
Thank you for your feedback
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewIt was close to the beach and the weather was great.
We were about to cancel the whole reservation and wanted to leave as soon as we found out how bad it was. The first vacation we've had so far. Very dirty place. 80% of the total place was under renovation. We found out later on that the place was closed for about 2y now and was just reopened. The whole place was falling apart. The food was discusting and room service not allowed like it was mentioned in the description. All of us had diarrhea for days because the food was in a room at 43 degrees. Cheese and mortadela under that for hours. Everything soggy and smelly would be served again. When complained , they apologize and would turn it on for an hour then off again for days. I would feel the sweat down my back while having breakfast. Never enjoyed a single meal. They would put one cook for 4 stations for breakfast, donuts, waffles, pancakes and omelettes so you can only imagine the line and disappointment.
Please note that we have had a site inspection during your stay and there was no evidence of any issues or poor practice noted. The hotel was in good order throughout, there are no works being carried out. Food hygiene was found to be in order and hot snacks were in a hot cupboard and cold foods chilled. We have 0 claims of illness and no requests from any client for medical support. The hotel buffet area is all compltely brand new for 2025. As you state, there are 4 show cooking stations for breakfast alone - we consider this to be above and beyond customer expecations We have a full housekeeping team and 3 or 4 reception desk staff available daily for anything that is needed. We are sad to hear all of this was not up to your expecatons and thank you for your feedback
Please note that we have had a site inspection during your stay and there was no evidence of any issues or poor practice noted. The hotel was in good order throughout, there are no works being carried out. Food hygiene was found to be in o… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewBeach and very little element of the food
Équipements, all is not working. Very dirty room. All workers or almost are genius in creating new products they sell to you: I’ve kept for you the best parking, the best table, I give you the best room, the best slot.. and, this is actually what you paid for but you need to give extra to everyone to enjoy what you actually already paid. See view turns out to be dirt and dust view. Air conditioning not working. Room access card not working, so annoying to go back and forth to open your room. All the solutions from the reception are type; we will send someone, that comes or not. And then even if he comes, the things are not resolved, and then reception suggests to change the room. Again annoying. Electricity cuts many times. By night also water was cut. We did realize it once, but probably it’s all times.
Dear Guuest. We are sad to read this feedback as our hotel was prepared and almost entirely renewed for 2025 and we have received great feedback and scores this year. We do note that sometimes the electricity and water services are disrupted - as you can imagine this is beyond our control and we note that it maybe only happened once (and has never been mentioned by another client. Front desk and the head of housekeepiing are present 24 hours a day - we hope you mentioned anything you needed during your stay and thank you again for your time and impressions
Dear Guuest. We are sad to read this feedback as our hotel was prepared and almost entirely renewed for 2025 and we have received great feedback and scores this year. We do note that sometimes the electricity and water services are disrupte… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewEverything is perfect except low wifi connection
Low wifi connection
Thank you for your great feedback!
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewVery old hotel, stuff doesn’t speak English or French. They deal with u in Arabic. Much noice and it’s very hoooooot. Air conditional doesn’t worl . Food was rubbish , same food everyday
Everything
We are pleased to report at no single review on any platform confirms your feedback. Our overall scores are super high and daily feedback is excellent. The hotel was fully refurbished in Winter 2025. We have great comments on our wide buffet and 0 claims regarding air conditioning
We are pleased to report at no single review on any platform confirms your feedback. Our overall scores are super high and daily feedback is excellent. The hotel was fully refurbished in Winter 2025. We have great comments on our wide buffe… Show more
Reviewed: 22 October 2024 · Stayed in October 2024
Verified review