Reviews of TUI BLUE Palm Beach Palace Djerba - Adult Only 5 stars
B.P.383 -4180-Houmt Souk, 4180 Triffa, Tunisia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 6 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLocation is good, the beach and beach club are nice and the staff who work at the outdoors beach club are generally good. Food at buffet restaurant is very high quality for the most part.
The property is not a true five star, the room was dingy and buggy, never felt clean. Our AC filter had to be cleaned when we checked, the shower had hot water in it only, Just not a nice property at all. We saw waiters pouring welcome drinks back into a bottle that had been drunk already. Super unhygienic behavior. On site boat and tour service people were pushy and the trip was not good for the value. Quite possibly our worst experience in all of Tunisia was at this hotel.
Dear Zee, Thank you for your feedback about our beach location and the quality of our buffet food. We're deeply concerned about your experience and want to assure you that the hygiene issues you've described do not reflect our standards. Our management team has been notified about these specific concerns, particularly regarding the welcome drinks and room cleanliness, and we're implementing immediate corrective actions. We take great pride in maintaining high standards across our property and regularly invest in upgrades. Your experience is exceptionally rare among our guests, and we would appreciate the opportunity to discuss this further. Hope to welcome you again to serve you better. Kind Regards, BLUE Guide Rim
Dear Zee, Thank you for your feedback about our beach location and the quality of our buffet food. We're deeply concerned about your experience and want to assure you that the hygiene issues you've described do not reflect our sta… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in April 2025
Verified reviewVery nice hotel. Best buffet I have ever had.
Make it clear what the half board includes. Some staff told is non alcoholic drinks were included and others told us they weren’t for included
Dear Mncedisi Martin, Thank you for your wonderful feedback about our hotel and especially your kind words about our buffet! We're delighted you enjoyed your stay with us. We sincerely apologize for the confusion regarding what's included in the half-board package. You're absolutely right that this information should be clear and consistent. We're addressing this communication issue with our team immediately to ensure all staff provide accurate information about our packages. Your satisfaction is our priority, and we appreciate you bringing this to our attention so we can improve. Kind Regards, BLUE Guide Rim
Dear Mncedisi Martin, Thank you for your wonderful feedback about our hotel and especially your kind words about our buffet! We're delighted you enjoyed your stay with us. We sincerely apologize for the confusion regarding what's … Show more
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewI had a wonderful stay at TUI BLUE Palm Beach Palace Djerba. The experience was truly positive from start to finish. The staff were incredibly friendly, polite, and always ready to help with a smile. Their hospitality made a big difference and made me feel very welcome. The service was outstanding – everything was well organized, clean, and comfortable. Whether it was the room service, the reception, or the dining areas, the quality and attention to detail were excellent. Highly recommended for anyone looking to relax and enjoy a stress-free holiday.
Dear Hesham, Thank you so much for your wonderful review of TUI BLUE Palm Beach Palace Djerba! We're delighted that you enjoyed such a positive experience from beginning to end. Our team takes great pride in providing friendly, attentive service, and it's rewarding to hear that their hospitality made you feel so welcome. We're equally pleased that you found our facilities clean, comfortable, and well-organized. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back for another relaxing and enjoyable stay in the future! Kind Regards, BLUE Guide Rim
Dear Hesham, Thank you so much for your wonderful review of TUI BLUE Palm Beach Palace Djerba! We're delighted that you enjoyed such a positive experience from beginning to end. Our team takes great pride in providing friendly, attenti… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThe beach.
Rude, ignoring staff,, strait after my payment i didnt find no one even to show me my room All the waiters are ignoring to receave the orders, they smile only when they receave tips food not varied and recycled, not tasty We were totaly not welcomed
Dear Mr Mohamed Nejib, We are deeply sorry to hear about your disappointing experience at our hotel. Your feedback about the staff behavior, lack of assistance upon arrival, and concerns about our food service is taken very seriously. This certainly doesn't reflect the standard of service we strive to provide. We would appreciate the opportunity to address these issues directly with you as guest satisfaction is our top priority. Please know that we're committed to making significant improvements based on your feedback. Hope to get the opportunity to welcome you again and to serve you better. Kind Regards, BLUE Guide Rim
Dear Mr Mohamed Nejib, We are deeply sorry to hear about your disappointing experience at our hotel. Your feedback about the staff behavior, lack of assistance upon arrival, and concerns about our food service is taken very seriously. This … Show more
Reviewed: 15 June 2025 · Stayed in April 2025
Verified reviewReviewed: 4 June 2025 · Stayed in April 2025
Verified reviewLocation
Outside hotel
Dear David, Thank you for sharing your perspective. We understand that appreciating the North African cultural elements and surroundings of our hotel may enhance the overall experience. The location outside our hotel offers an authentic glimpse into local life, which some guests find enriching while others might prefer more familiar settings. We strive to create a balance that allows guests to enjoy both the comfort of our facilities and the unique character of our destination. Your feedback helps us better understand how we can support all our guests in fully enjoying their stay with us. Warm Regards, BLUE Guide Rim
Dear David, Thank you for sharing your perspective. We understand that appreciating the North African cultural elements and surroundings of our hotel may enhance the overall experience. The location outside our hotel offers an authentic gli… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewWe specifically chose this hotel for its adults-only concept – and it delivered exactly what we were looking for: calm, peace, and the perfect setting to unwind and disconnect. The overall ambiance was serene and tasteful. Here's a short overview: Accommodation: Our room was spacious, clean, and comfortable, with a lovely balcony, a very good bed, a mini fridge, and a kettle with tea and coffee provided – small but appreciated touches. Everything was well maintained and felt peaceful and private. Food & Drinks: The buffet restaurant offered a wide variety of options, including standard dishes and daily-changing local and international specialties. We enjoyed the option to reserve dinner at the à la carte restaurant L’Olivier and the BBQ terrace – both offering a nice atmosphere and slower-paced dining experience. Cocktails were fine, and the bartenders were very kind and flexible when it came to custom requests. Activities & Entertainment: There was a wide variety of well-organised daily activities, including yoga, pilates, aqua gym, darts, boccia, and several others to choose from. Everything was easy to follow and book through the BLUE App. The groups were international and inclusive, and the facilitators switched between French, German, and English so that everyone could enjoy. I was particularly impressed by Aroussia’s boundless energy during fitness classes, as well as Moktar’s professionalism, his excellent leadership and moderation skills. Staff: Definitely a highlight. The entire team was warm, professional, and welcoming. Always smiling, always respectful, and happy to help – they made us feel at ease from day one. Beach & Pool: The beach and pool areas were clean and well arranged, with bars conveniently located nearby – perfect for staying refreshed throughout the day.
Yes, there are occasional signs that the hotel is not brand new – some details (like certain furnishings, bathroom finishes, missing tiles in the indoor pool) show age. But nothing was unexpected or disruptive to our stay. We had read some of the more negative reviews beforehand and made our choice accordingly – and for us, it turned out to be the best possible decision in Djerba. The overall quality of the experience far outweighed any minor imperfections. I would definitely recommend it to anyone looking for a peaceful, well-serviced break with kind people, good food, and just the right mix of structure and freedom.
Dear Simona, Thank you sincerely for your detailed and positive review of your stay! We are delighted that our adults-only concept met your expectations by offering calm and serenity. Your appreciation of our spacious rooms, culinary variety, and well-organized activities gives us great pleasure. We are particularly touched by your compliments toward our staff, especially Aroussia and Moktar. Regarding the signs of wear you mentioned, we take note of these points for improvement. Your understanding and overall satisfaction encourage us to continue offering a quality experience. We hope to have the pleasure of welcoming you again for another peaceful stay with us! Warm Regards, BLUE Guide Rim
Dear Simona, Thank you sincerely for your detailed and positive review of your stay! We are delighted that our adults-only concept met your expectations by offering calm and serenity. Your appreciation of our spacious rooms, culinary variet… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewGreat property, great staff, amazing food and drink.
Entertainment on an evening could be better.
Dear Paul, Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our property, appreciated our staff, and found our food and drink amazing. Your comment about the evening entertainment has been noted, and we're always looking for ways to improve this aspect of our service. Guest satisfaction is our top priority, and we value your input as it helps us enhance the overall experience. We hope to welcome you back soon for another enjoyable stay with us! Kind Regards, BLUE Guide Rim
Dear Paul, Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our property, appreciated our staff, and found our food and drink amazing. Your comment about the evening entertainment has been noted, a… Show more
Reviewed: 31 May 2025 · Stayed in April 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in April 2025
Verified reviewI wish the food options were more reflective of the local cuisine. The coffee was terrible.
Dear Arlene, Thank you for sharing your feedback with us. We appreciate your suggestion about incorporating more local cuisine into our menu options, as this would indeed provide a more authentic dining experience. We're sorry to hear that you found the coffee unsatisfactory. Your comments are valuable to us, and we'll share them with our culinary team as we continuously work to improve our offerings. We strive to provide a balance that satisfies diverse tastes while showcasing the rich flavors of our region. Thank you again for helping us enhance our guests' experience. Kind Reagrds, BLUE Guide Rim
Dear Arlene, Thank you for sharing your feedback with us. We appreciate your suggestion about incorporating more local cuisine into our menu options, as this would indeed provide a more authentic dining experience. We're sorry to hear … Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewWe absolutely loved our stay. Staff were all amazing - so welcoming and friendly. In particular the two guys encouraging us to dance at the white party. Facilities great and room spacious and quiet. Beach is awesome and the place very relaxing.The gym had excellent equipment for weight training and cardio. The gym was clean and well stocked with water and towels
Nothing
Dear Stuart, Thank you so much for your wonderful feedback! We're delighted to hear that you absolutely loved your stay with us. It's especially rewarding to know that our staff made such a positive impression with their welcoming and friendly attitude - we'll be sure to pass along your kind words to the team, particularly the enthusiastic gentlemen at the white party. We're pleased that you enjoyed our facilities, including your spacious and quiet room, our beautiful beach, and the relaxing atmosphere throughout the property. It's great to hear that you appreciated our well-equipped gym with its excellent weight training and cardio options, as well as the attention to detail with water and towel provisions. Your positive review means a lot to us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future! Kind Regards, BLUE Guide Rim
Dear Stuart, Thank you so much for your wonderful feedback! We're delighted to hear that you absolutely loved your stay with us. It's especially rewarding to know that our staff made such a positive impression with their welcoming … Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewThe staff at the dinner, the bar and the entertainment cast was really friendly. They work incredibly hard. Also the cleaners and the manager of the cleaners were really friendly. I hope for the support staff they will activate the AC sooner in the future because it will get warmer because of climate change. Breakfast was good, lunch was good. Music acts were nice. The lady in the shop next to the bar was also very friendly. It's sad about the Air-conditioning, that's why we did want to resolve it at the reception, because otherwise it would have been a perfect stay.
We requested 2 times if the Air-conditioning could be activated in the central system of the TUI hotel. The reception told us this was impossible that they waited till 1 June to switch the airco from blowing neutral air to fresh air. The Technic guy came to, he wanted to help us but they couldn't do anything about it. I did explain that we were in room number 386 (I gave my name so they could see that). The room is on the third floor and the shun shines upon it on 3 sides the whole day.. 2 sleepless night in a 5 star hotel. Be ware which floor you book. It is a basic necessity in a dessert or arid country climate. In the basement leven it was cooler.
Dear Bas, Thank you for your detailed review of your stay with us. We're pleased to hear that you enjoyed many aspects of your experience, particularly our hardworking and friendly staff across different departments. Regarding the air conditioning concern you mentioned, we would like to clarify that our brochures do indicate that the air conditioning system is scheduled to be operational from early June. However, we understand your discomfort, especially in room 386 which receives significant sun exposure. We appreciate your feedback on this matter and are happy to inform you that we've decided to be flexible with our schedule - the air conditioning system will be activated in the coming days, ahead of our usual timeline. We recognize that climate patterns are changing, and we're continuously evaluating our policies to ensure guest comfort. We apologize for any inconvenience this caused during your stay and appreciate your understanding. Thank you again for your valuable feedback, which helps us improve our services. We hope to welcome you back for a truly perfect stay in the future. Best regards, BLUE Guide Rim
Dear Bas, Thank you for your detailed review of your stay with us. We're pleased to hear that you enjoyed many aspects of your experience, particularly our hardworking and friendly staff across different departments. Regarding the air… Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewSo the hotel was nice, the rooms were spacious. Spa was good as well but you need to pay for services and it is as expensive as europe. The food was good as well. Beach was nice and clean. Nice indoor swimming pool but small.
I give my review based on a 5 stars hotel. The towels and sheets were very old. The hotel is adult only so the age range of people visiting this hotel is between 50 to 80 years old. So it is mainly for that range of age to rest in a calm space. Tv in the room was small. Not enough pillows are provided in the room .only 2 with one extra. No plugs near the bed for charging. The food was not very good. No coffee tea was served during dinner or lunch!!!
Dear Sara, Thank you for sharing your detailed feedback about your stay with us. We're pleased to hear you enjoyed the spacious rooms, spa services, and our clean beach. We appreciate your honest assessment based on 5-star standards. We've taken note of your concerns regarding the aged towels and sheets, limited pillows, lack of convenient charging outlets near the beds, and the absence of coffee and tea service during lunch and dinner. Your feedback is valuable as we continuously strive to improve our guest experience. While our hotel does cater to adults seeking a peaceful environment, we aim to provide excellent service to guests of all ages. We'll share your comments with our management team to address these issues. We hope to have the opportunity to welcome you back and demonstrate our commitment to enhancing our services based on guest feedback. Kind Regards, BLUE Guide Rim
Dear Sara, Thank you for sharing your detailed feedback about your stay with us. We're pleased to hear you enjoyed the spacious rooms, spa services, and our clean beach. We appreciate your honest assessment based on 5-star standards. W… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewExcellent access to beach. Large rooms.
Nothing really
Reviewed: 22 April 2025 · Stayed in March 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewThe staff were very friendly and helpful, the food was great, evening entertainment was really fun and had variety. Loved the Spa, the gym was limited but enough for a holiday session. Easy access to taxi's outside the hotel if you needed something in town
The air-conditioners are not switched on till the 5th of June, some of the evenings were 20 degrees so it was very hot in the room and made it difficult to sleep
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewAverage hotel. From the benefits: good food and right on the beach. High speed wifi in the hotel and outside Minuses: - Don’t be tricked by “bungalow” rooms, they just regular rooms. Whoever named them bungalow either don’t know the definition and trying to make them look better - My “bungalow” room was looking on the parking lot and public road. Apparently there are better rooms, but not for all people. - There is almost zero noise protection. I could hear my neighbours talking and “having fun” - The room has a very strong smell of paint, so I had to open all windows for a draft of fresh air. Add to it noise from the parking lot/street in front and neighbours talking and you will have a full picture.
Dear Andrii, Thank you for sharing your detailed feedback about your stay with us. We appreciate your positive comments about our food quality and beachfront location, as well as the high-speed WiFi throughout the property. We're sorry to hear about the issues you experienced with your room. We understand your confusion regarding the "bungalow" room designation and will review our room descriptions to ensure they accurately reflect the accommodations. Your comments about the noise insulation, room view, and paint smell are concerning to us. Your satisfaction is important to us, and we take your feedback seriously as we continuously work to improve our guests' experience. We would have been happy to address these issues during your stay or offer an alternative room if available. We hope to have the opportunity to welcome you back in the future to provide you with a more comfortable and enjoyable experience. Kind Regards, BLUE Guide Rim
Dear Andrii, Thank you for sharing your detailed feedback about your stay with us. We appreciate your positive comments about our food quality and beachfront location, as well as the high-speed WiFi throughout the property. We're sorr… Show more
Reviewed: 12 April 2025 · Stayed in April 2025
Verified reviewOne of the best hotel in Djerba Everything was good